Fresh Notes on Customer Service
Fresh Notes on Customer Service

Author: Michael D. Brown

Publisher: Greenleaf Book Group

Published: 2017-01-03

Total Pages: 43

ISBN-13: 1626343640

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Gain a competitive edge in your business by providing world-class customer service! ​The importance of superior customer service in today’s global economy cannot be understated. In Fresh Notes on Customer Service, author Michael D. Brown challenges the way businesses approach customer service by introducing a revolutionary idea: Treat the employee as #1 and the customer as #2 and customer satisfaction will increase exponentially—along with your bottom line. A short, no-fluff handbook for those seeking to reinvigorate their workforce, Fresh Notes includes brief self-assessment surveys to help readers clarify their current customer service approach and offers valuable advice tailored specifically toward their needs. By following Brown’s 6.5 straightforward and easily implemented tips for achieving Fresh Customer Service—including “bubble-up innovation” and “smart tasking”—business leaders can change the work culture for the better by empowering their employees and giving them the tools they need to succeed. Employees today are being asked to provide world-class customer service with their hands tied behind their backs. Take steps to equip them with competitive, fresh processes and witness the unleashing of their power to satisfy the customers with world-class customer service!

Fresh Notes on How Not to Graduate Into Poverty
Fresh Notes on How Not to Graduate Into Poverty

Author: Michael D. Brown

Publisher: Greenleaf Book Group

Published: 2017-01-03

Total Pages: 76

ISBN-13: 1626343667

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It’s never too soon to start building your personal brand! In today’s hyper-competitive world of business, individuals must differentiate themselves in order to stay on top—and the sooner young adults entering the workforce understand this truth, the better. In order to land a successful career upon graduation that puts you on the path to exponential personal, professional and economic success, you must be empowered and equipped with a fresh, value-adding, and competitive personal brand with a proven track record. Author Michael D. Brown’s Fresh Notes on How Not to Graduate Into Poverty encourages you to start building your strong and fresh brand while matriculating in college. Using Brown’s “Fresh PASSION” methodology, this straight-to-the-point guidebook outlines the core components of brand-building—including “Staying Laser Focused” and “Omitting the Negative”—and provides valuable tips on how to successfully integrate these components into your daily life. Brief self-assessments following each section allow you a chance to reflect on your journey towards becoming a personal brand and identify areas of improvement. Fresh Notes helps you avoid being viewed as a “generic” by encouraging you to begin your professional life with a fresh and proactive approach!

Yearbook of Experts, Authorities & Spokespersons 2022 Edition
Yearbook of Experts, Authorities & Spokespersons 2022 Edition

Author: Mitchell P. Davis

Publisher: Broadcast Interview Source, Inc.

Published: 2022-07-12

Total Pages: 368

ISBN-13:

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The Yearbook of Experts, Authorities & Spokespersons started in 1984 as the Talk Show Guest Directory. Mitchell P. Davis won the Georgetown University Bunn Award for Excellence in Journalism and graduated from their business school. Started his PR business in 1984 with publication of the Talks Show Guest Directory. Served on the board of the National Association of Radio Talk Show Hosts. Now in it’s 37 annual edition the Yearbook of Experts, Authorities & Spokespersons has been requested by tens of thousands of journalists. See and download a free copy of the 37th Yearbook of Experts at www.ExpertBook.com -- his website: www.ExpertClick.com hosts all the expert profiles and hundreds of thousands of news releases. His resources are loved by the new media. --- The New York Times called it: 'Dial-an-Expert.' The Associated Press called it: 'An Encyclopedia of Sources,' and PRWEEK called it: 'a dating service of PR.' He also founded The News Council, to help non-profit groups use the power of his networking.

The Ultimate Online Customer Service Guide
The Ultimate Online Customer Service Guide

Author: Marsha Collier

Publisher: John Wiley & Sons

Published: 2010-12-15

Total Pages: 204

ISBN-13: 1118007654

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Make your online customers happy—and create new ones—with this winning guide Social media gives you an unparalleled vehicle for connecting and engaging with an unlimited number of customers. Yet this vehicle is different than other, more impersonal forms. With social media, reps become part of their customers' lives. They follow back. They handle complaints immediately. They wish customers "happy birthday." They grow their brands by involving themselves in communities. The Ultimate Online Customer Service Guide gives you the keys to authentic and engaged service to customers through social media. Using a blend of case studies, a primer on classic online customer service, and instructions on how to execute quality customer service, this book enables you to access the opportunities that social media presents as a means of serving customers. Authentically use social media to connect with customers to boost your bottom line Attract new customers through your online presence Achieve higher GMS (Gross Merchandise Sales) with quality customer service Social media gives you a new and growing realm to distinguish your business. Create a productive presence in this interactive space with The Ultimate Online Customer Service Guide.

Keys to Terrific Customer Service (paperback)
Keys to Terrific Customer Service (paperback)

Author: Laurence Hatch

Publisher: Lulu.com

Published: 2008-09-14

Total Pages: 133

ISBN-13: 0557004462

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Keys to Terrific Customer Service is not just a motivational book like hundreds of other customer service books on the market. It is a serious textbook that analyzes all aspects of customer satisfaction, trends in modern high-tech service delivery, and new concepts of measuring customer wants and needs. KTTCS is an ideal, inspirational resource for any small business owner, customer service manager, quality assurance specialist, service process planner, customer relations supervisor, or business consultant. Over 165 topics are covered in remarkable detail with clear examples and action plans.

The Future of Service Post-COVID-19 Pandemic, Volume 2
The Future of Service Post-COVID-19 Pandemic, Volume 2

Author: Jungwoo Lee

Publisher: Springer Nature

Published: 2021-02-10

Total Pages: 264

ISBN-13: 9813341343

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This book adds to the discussion from Volume 1 by providing insights and stimulating new thinking about the changing nature of services and marketing, service work and workers, and service experiences during and after the COVID-19 pandemic in 2020, particularly focusing on services marketing. This book serves as a useful resource for business practitioners and academics in the areas of service management and marketing responses during a pandemic. Each chapter deals with specific current issues within these industries due to COVID-19 and issues that will come up post-pandemic. As COVID-19 is expected to change the service practice and promote the utilization of novel methods, such as untact marketing, untact service, telecommuting, alternative work arrangements, job crafting, and new work skills, a range of examples and cases are provided to elaborate on applying these emerging new concepts within the service sector.

The Small Business Turnaround Guide
The Small Business Turnaround Guide

Author: Sandy Steinman

Publisher: Morgan James Publishing

Published: 2012-07-31

Total Pages: 299

ISBN-13: 1614482586

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There is probably nothing more exhilarating, nothing that gets one’s adrenalin flowing than when a business owner’s plans come together and the business becomes a reality. The feeling of being “your own boss” brings on genuine euphoria. The proud new business owner is walking on air. Unfortunately, there is not always a happy ending. All too soon reality sets in and it is not always pretty. Reality takes the form of bills that have to be paid, customers who have to be satisfied and payroll deadlines that have to be met. These shattered dreams are not unusual. According to the United States Census Bureau 10% of United States businesses close each year and with them come shattered dreams and shattered lives. But it doesn’t have to end this way. In "The Small Business Turn Around Guide: Take Your Business From Troubled To Triumphant," Sandy Steinman gives struggling business owners hope and he takes them through the steps to implement processes that solve the most common small business problems. These are the same processes that Steinman has actually implemented and which have added millions of dollars to his client companies’ bottom line. Additionally, he makes available at no cost, the spreadsheets and forms that are integral to the successful turnaround of your individual business. If you are a small business owner and are struggling with cash shortfalls. employees who are unmotivated and have no idea what is expected of them, reports that are not actionable, or dozens of other issues common to other struggling business owners, "The Small Business Turn Around Guide" is for you. From the moment you read the first chapter and learn how to stop the bleeding and how to get control of your cash, you will know that there is real hope for your situation.