Fresh Notes on Customer Service
Fresh Notes on Customer Service

Author: Michael D. Brown

Publisher: Greenleaf Book Group

Published: 2017-01-03

Total Pages: 43

ISBN-13: 1626343640

DOWNLOAD EBOOK

Gain a competitive edge in your business by providing world-class customer service! ​The importance of superior customer service in today’s global economy cannot be understated. In Fresh Notes on Customer Service, author Michael D. Brown challenges the way businesses approach customer service by introducing a revolutionary idea: Treat the employee as #1 and the customer as #2 and customer satisfaction will increase exponentially—along with your bottom line. A short, no-fluff handbook for those seeking to reinvigorate their workforce, Fresh Notes includes brief self-assessment surveys to help readers clarify their current customer service approach and offers valuable advice tailored specifically toward their needs. By following Brown’s 6.5 straightforward and easily implemented tips for achieving Fresh Customer Service—including “bubble-up innovation” and “smart tasking”—business leaders can change the work culture for the better by empowering their employees and giving them the tools they need to succeed. Employees today are being asked to provide world-class customer service with their hands tied behind their backs. Take steps to equip them with competitive, fresh processes and witness the unleashing of their power to satisfy the customers with world-class customer service!

Fresh Customer Service
Fresh Customer Service

Author: Michael D., Michael D Brown, MBA

Publisher:

Published: 2007

Total Pages: 248

ISBN-13:

DOWNLOAD EBOOK

Explains how to treat employees and the effect that proper treatment will have on how they will serve the customers, making a business successful from the inside out.

Fresh Customer Service
Fresh Customer Service

Author: Michael Brown

Publisher:

Published: 2007

Total Pages:

ISBN-13:

DOWNLOAD EBOOK

Annotation. Fresh Customer Service proves that if you treat your employees with respect and kindness and treat them like they're #1, they will unleash a passion to serve your customers like they have never been treated before. Your employees will offer a world-class customer service experience to everyone who enters your place of business.

Two Factor Theory of Customer Service
Two Factor Theory of Customer Service

Author: DAVID L. ELWOOD

Publisher: AuthorHouse

Published: 2013-12-18

Total Pages: 200

ISBN-13: 1491844434

DOWNLOAD EBOOK

In the Two Factor Theory of Customer Service, author David L. Elwood nudges the entire field of customer service toward becoming a professional discipline. Customer service is not a casual, do-it-if-you-think-of-it aspect of business; customer service is a real business product that stands beside the primary product of every business enterprise; it is inescapable and it is inextricably tied to profits. Elwood uses easy to follow ideas that open the door to fresh, persuasive perceptions of the fundamental dimensions of customer service events: accessible, emotional, temporal, informational, solutional, aptitudinal, and relational. The essence of Elwoods message is that the more clearly and deeply one understands customer service events, the more effective he or she will become at delivering customer service straight to the customer. And, as powerful, empirical research findings have shown, delivery of Superior Customer Service goes hand in hand with superior profits. The Two Factor Theory of Customer Service will delight everyone looking for a systematic approach to understanding and classifying the seemingly unending differences found in published examples of Superior Customer Service, and it will brighten the pathway for each provider seeking to increase profits. Without question, you ARE in the customer service business --- the only question is whether you are doing it well. Want a quick read at the airport terminal thatll entertain more than transform? Two Factor Theory of Customer Service isnt it! Elwood skips the clichs while delivering a perfect balance of theory and immediate application that will change how you see your customers, and more importantly how your customers will see you (again and again and again...). Jay Martinson, Ph.D. Chair, Communications Department, Olivet Nazarene University

Fresh Passion
Fresh Passion

Author: Michael D. Brown

Publisher: Greenleaf Book Group

Published: 2013

Total Pages: 249

ISBN-13: 1608324117

DOWNLOAD EBOOK

Gold Medal Winner of the Benjamin Franklin Award in Business & Economics In an era of economic uncertainty, layoffs, and hiring freezes, creating and promoting a top-flight personal brand that stands out in the crowd is more important than ever. In Fresh Passion: Get a Brand Or Die A Generic, Michael D. Brown shows you how to employ the Fresh Passion methodology to build a personal brand that will maximize your potential and help you to achieve success beyond your dreams in whatever field you choose. Whether you are an executive, an entrepreneur, a tradesperson, an educator, a student, or a member of any other vocation, Fresh Passion is the pathway to outperform and outshine your peers and competitors and obtain the professional and personal rewards you deserve. Brown outlines the Fresh Passion method in easy-to-follow detail, with plenty of interactive worksheets and quizzes to keep you engaged in the process and on the right track. You will discover how to create an entire experience you can present to employers, bosses, clients, and co-workers that will leave them begging for your services and expertise. With Fresh Passion, you can avoid the pitfalls of a generic career and instead obtain the benefits that come from being a branded entity. Inject some Fresh Passion into your life and your career today! It's never too soon to prevent a generic death and never too late to create a winning brand that will guarantee you long-term personal and professional success that does not waver?even when the economy starts to shake.

Ball Canning Back to Basics
Ball Canning Back to Basics

Author: Ball Home Canning Test Kitchen

Publisher: Time Inc. Books

Published: 2017-07-04

Total Pages: 472

ISBN-13: 0848755820

DOWNLOAD EBOOK

Can it, pickle it, and store it with confidence. If you can boil water, you can make your own delectable jams and jellies, try your hand at fresh-pack pickling, and jar savory sauces. Ball Canning Back to Basics focuses on the building-block techniques and easy, classic recipes every canner should know. The book begins with in-depth information on water bath canning, the equipment you need, and food safety guidance. Each preserving method is thoroughly explained with beginner-friendly tutorials and step-by-step photographs highlighting key steps. Learn to capture the sweet, ripe flavors of your favorite fruits and vegetables with 100 approachable, versatile recipes for the modern pantry. Packed with simple variation ideas for low-sugar and flavor change-ups, and time-tested tips from the most trusted authority in home canning, this handy guide delivers everything you need to successfully master home canning safely and deliciously.

Powerful Phrases for Effective Customer Service
Powerful Phrases for Effective Customer Service

Author: Renee Evenson

Publisher: AMACOM Div American Mgmt Assn

Published: 2012

Total Pages: 306

ISBN-13: 081442032X

DOWNLOAD EBOOK

Let's face it, dealing with customers isn't easy. They aren't always right--or even pleasant. But experienced business author Renée Evenson ensures you always have the right words to defuse tense interactions. In Powerful Phrases for Effective Customer Service, she covers thirty challenging customer behaviors and twenty common employee-caused negative encounters to teach readers how to assess circumstances, choose one of many appropriate responses, and confidently and consistently deliver customer satisfaction. Helpful sample scenarios and tangible instructions bring the phrases to life, while detailed explanations bolster your confidence so that you'll have the right words as tools at your disposal and the skills to take action and deliver those words effectively. Practical and insightful, Powerful Phrases for Effective Customer Service ensures you'll never again be at a loss for what to say to customers. By incorporating language that communicates welcome, courtesy, rapport, enthusiasm, assurance, regret, empathy, and appreciation, you'll not only be capable of overcoming obstacles--you'll strengthen all facets of your customer service.

Fresh Passion Leadership
Fresh Passion Leadership

Author: Michael D Brown

Publisher: Greenleaf Book Group

Published: 2017-02-21

Total Pages: 57

ISBN-13: 1626344507

DOWNLOAD EBOOK

In an era of economic uncertainty, layoffs, high unemployment and underemployment, and hiring freezes, creating and promoting a top-flight personal brand that stands out in the crowd is more important than ever. Furthermore, no matter what level position you are seeking, companies want to hire, invest in and promote proven branded leaders – people who exude confidence and authority through their mastery of important branded skills that delivers world-class results individually and through and with people. In this case study of Michael D. Brown’s two years spent showing leaders of a Fortune 5 oil and gas company how to become distinct branded leaders instead of extinct generics, Michael D. Brown shows you how to employ his unique and proven Fresh PASSION methodology to build a personal brand that will maximize your potential and help you to achieve success beyond your dreams in whatever field you choose. Fresh PASSION is the pathway to outperform and outshine your peers and competitors and obtain the professional and personal rewards you deserve, in a manner that will encourage people to follow your lead with passion, conviction and determination without being asked (or begged). Brown outlines both the Fresh PASSION method and how he applied it in this particular situation with easy-to-follow detail, personal assessments and an interactive action guide that will lead to you developing, enhancing and positioning your personal brand for exponential personal, professional and economic success. ​You will discover how longtime employees left behind their “generic” ways of thinking and conducting business to create an entire experience they could present to employers, bosses, clients, and co-workers that left them begging for their services and produced double-digit top- and bottom-line results for the company and their clients. This process positioned them as sought-after brands in the organization and lead to them earning record financial compensation, consistent recognition and promotions. With Fresh PASSION, they avoided the pitfalls of a generic career and instead obtained the benefits and leadership credentials that come from being a branded entity.

CASE STUDIES IN MARKETING, SEVENTH EDITION
CASE STUDIES IN MARKETING, SEVENTH EDITION

Author: SRINIVASAN, R.

Publisher: PHI Learning Pvt. Ltd.

Published: 2018-09-01

Total Pages: 405

ISBN-13: 9387472329

DOWNLOAD EBOOK

This well-received and widely accepted book by the students of business schools across the country, in its Seventh Edition, provides cases that have been culled from the real business world and drawn from authentic sources. NEW TO THE SEVENTH EDITION In the present edition, the following cases have been thoroughly updated: • Ace Designers • BEML • BHEL • BPL • Gillette India • Infosys • Oracle • SAP • Standard Chartered Bank • Taj West End • HMT Watches • HMT Machine Tools These cases highlight the business environment of different companies, specifically from the view of competitiveness, product development, market strategies and inter-national business. The facts and data given in the case studies are compiled and presented in a simple and easy-to-read style for better understanding of the market practices. TARGET AUDIENCE • MBA • PGDM • MIB

Fresh Start
Fresh Start

Author: Gerry Cole Braun

Publisher: Xlibris Corporation

Published: 2011-07

Total Pages: 308

ISBN-13: 1462879209

DOWNLOAD EBOOK

Fresh Start is a hands-on guide for departmental leaders seeking a Fresh Start. It will detail how to apply the exclusive Sky Method to your unique situation. This is not a book about management theory, nor is it for the Board Room. Instead, this is written for action oriented managers, committed to continuous improvements. Fresh Start bundles together generally accepted management principles and combines them with the exclusive Sky Methodology. This field tested approach lays out a clear path to enable you to re-energize a stale work environment into a dynamic solution based enterprises. Utilizing this methodology will deliver these outcomes: Measurable productivity improvements Re-engagement of employees Enhances departmental communication Quick implementation Requires no additional expenditures In addition, it will provide a resource to: Break out of unproductive norms Targets dysfunctional behavior Generates organizational recognition Identifies competence and weaknesses Fresh Start uniqueness is that it offers a step-by-step process that can transform your department into the "star" of the organization. This fresh approach will improve employee performance, and make you stand out from your peers. Structures and processes decay over time. Fresh Start will switch-on your department's internal capacity to remain in alignment within your ever changing environment.