Foundations of ITIL® V3
Foundations of ITIL® V3

Author: Arjen de Jong

Publisher: Van Haren

Published: 2007-09-09

Total Pages: 381

ISBN-13: 9087539169

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Note: This book is available in several languages: Dutch, English, French, Spanish. Foundations of ITIL and its predecessors have become the industry classic guide on the topic of ITIL. Over the years this authoritative guide has earned its place on the bookshelves and in the briefcases of industry experts as they implement best practices within their organizations. This version has now been upgraded to reflect ITIL V3. Written in the same concise way and covering all the facts, readers will find that this title succinctly covers the key aspects of the ITIL V3 upgrade. The ITIL V3 approach covering the ITIL Lifecycle is fully covered. In addition those who are familiar with the Version 2 process approach will be delighted to discover that this new edition of Foundations of ITIL has split out all the processes and describes them in detail. This means that it is easy for all readers to access and grasp the process concepts that are so pivotal to many service management day-to-day operations. This title covers the following:

ITIL Foundation Handbook [pack of 10 Copies - Chinese Edition]
ITIL Foundation Handbook [pack of 10 Copies - Chinese Edition]

Author: Stationery Office

Publisher:

Published: 2013-02-05

Total Pages: 158

ISBN-13: 9780113313587

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This quick-reference revision guide has been designed to help students prepare for their foundation exam. It is also a key reference aid for managers, practitioners, vendors and consultants in the workplace and while travelling. This handbook provides an introduction to the ITIL service lifecycle model and an overview of the ITIL qualification structure. It contains a chapter on each of the components of the lifecycle: service strategy, service design, service transition, service operation and continual service improvement.

IT Service Management Foundation Practice Questions
IT Service Management Foundation Practice Questions

Author: Tony Gannon

Publisher: BCS, The Chartered Institute

Published: 2009-10-15

Total Pages: 101

ISBN-13: 1906124442

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The most authoritative guide to preparing for the ITIL(R) V3 Foundation Certificate in IT Service Management. It includes an extensive range of practice questions complete with explanations and key learning points. The book utilises the experience of three members of the ISEB examination panel. An ITIL(R) Licensed Product.

ITIL Foundation Exam Study Guide
ITIL Foundation Exam Study Guide

Author: Liz Gallacher

Publisher: John Wiley & Sons

Published: 2012-08-15

Total Pages: 420

ISBN-13: 1119943647

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Everything you need to prepare for the ITIL exam – Accredited to 2011 syllabus The ITIL (Information Technology Infrastructure Library) exam is the ultimate certification for IT service management. This essential resource is a complete guide to preparing for the ITIL Foundation exam and includes everything you need for success. Organized around the ITIL Foundation (2011) syllabus, the study guide addresses the ITIL Service Lifecycles, the ITIL processes, roles, and functions, and also thoroughly explains how the Service Lifecycle provides effective and efficient IT services. Offers an introduction to IT service management and ITIL V3 service strategy Highlights the topics of service design and development and the service management processes Reviews the building, testing, authorizing, documenting, and implementation of new and changed services into operation Addresses creating and maintaining value for customers through monitoring and improving services, processes, and technology Download valuable study tools including practice exams, flashcards, a glossary of key terms and more. If you prefer self-study over the more expensive training course, but you don't want to skimp on information or preparation, then this study guide is for you.

ITIL Foundation Essentials
ITIL Foundation Essentials

Author: Claire Agutter

Publisher: IT Governance Publishing

Published: 2012-09-06

Total Pages: 140

ISBN-13: 1849284008

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ITIL® Foundation Essentials is a distillation of the critical information you need to understand the key facts for a successful exam.

ITIL Practitioner Guidance
ITIL Practitioner Guidance

Author:

Publisher:

Published: 2016

Total Pages: 176

ISBN-13: 9780113314935

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This guidance is the essential reference text which accompanies the ITIL Practitioner qualification. Fully integrated with the ITIL Practitioner syllabus, this publication is also a practical guide that helps IT service management (ITSM) professionals turn ITIL theory into practice through case studies, worksheets, templates and scenarios.

ITIL® 4 Essentials: Your essential guide for the ITIL 4 Foundation exam and beyond, second edition
ITIL® 4 Essentials: Your essential guide for the ITIL 4 Foundation exam and beyond, second edition

Author: Claire Agutter

Publisher: IT Governance Ltd

Published: 2020-04-28

Total Pages: 211

ISBN-13: 1787782204

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ITIL® 4 Essentials contains everything you need to know to pass the ITIL 4 Foundation Certificate, plus more. It covers practices and concepts that are not addressed as part of the Foundation syllabus, making it ideal for newly qualified practitioners. This second edition has been updated to align with amendments to the ITIL® 4 Foundation syllabus.

ITIL Foundation, ITIL
ITIL Foundation, ITIL

Author: The Stationery Office

Publisher: Stationery Office Books (TSO)

Published: 2019

Total Pages: 0

ISBN-13: 9780113316076

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ITIL is a widely adopted body of knowledge and best practices for successful IT Service Management that links with training and certification. ITIL 4 has evolved from the current version by re-shaping much of the established ITSM practices in the wider context of customer experience; value streams and digital transformation; as well as embracing new ways of working, such as Lean, Agile, and DevOps. ITIL 4 provides the guidance organizations need to address new service management challenges and utilize the potential of modern technology. It is designed to ensure a flexible, coordinated and integrated system for the effective governance and management of IT-enabled services. "ITIL Foundation" is the first ITIL 4 publication and the latest evolution of the most widely-adopted guidance for ITSM. Its audience ranges from IT and business students taking their first steps in service management to seasoned professionals familiar with earlier versions of ITIL and other sources of industry best practice. The guidance provided in this publication can be adopted and adapted for all types of organizations and services. To show how the concepts of ITIL can be practically applied to an organization's activities, ITIL Foundation follows the exploits of a fictional company on its ITIL journey.

Service strategy
Service strategy

Author: Great Britain. Office of Government Commerce

Publisher: The Stationery Office

Published: 2007-05-30

Total Pages: 278

ISBN-13: 0113310455

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Management, Computers, Computer networks, Information exchange, Data processing, IT and Information Management: IT Service Management

VeriSMTM: Unwrapped and Applied
VeriSMTM: Unwrapped and Applied

Author: Claire Agutter

Publisher: Van Haren

Published: 2018-09-25

Total Pages: 530

ISBN-13: 9401803714

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VeriSM: Unwrapped and Applied, the second volume within the VeriSM series, extends the information in the first volume VeriSM: A Service Management Approach for the Digital Age. It shows how VeriSM applies to the digitally transforming organization. This includes information around what digital transformation is, approaches to digital transformation and its implications for the entire organization, especially the people. The book explains how to use the VeriSM model, describing the steps to develop, maintain and use the Management Mesh to deliver a new or changed product or service. Within this content, a case study is used to illustrate how to apply the model for each stage and to show the expected outcomes. Implications for the entire organization are stressed throughout the entire volume, reinforcing the concepts of enterprise strategy tying together the organizational capabilities to produce consumer-focused products and services. The second part of the book also includes a wealth of case studies, stories and interviews from organizations and individuals who have a digital transformation journey to share. VeriSM early adopters from around the world provide more information about how they are applying the guidance.