ITIL Foundation Exam Study Guide
ITIL Foundation Exam Study Guide

Author: Liz Gallacher

Publisher: John Wiley & Sons

Published: 2012-08-15

Total Pages: 420

ISBN-13: 1119943647

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Everything you need to prepare for the ITIL exam – Accredited to 2011 syllabus The ITIL (Information Technology Infrastructure Library) exam is the ultimate certification for IT service management. This essential resource is a complete guide to preparing for the ITIL Foundation exam and includes everything you need for success. Organized around the ITIL Foundation (2011) syllabus, the study guide addresses the ITIL Service Lifecycles, the ITIL processes, roles, and functions, and also thoroughly explains how the Service Lifecycle provides effective and efficient IT services. Offers an introduction to IT service management and ITIL V3 service strategy Highlights the topics of service design and development and the service management processes Reviews the building, testing, authorizing, documenting, and implementation of new and changed services into operation Addresses creating and maintaining value for customers through monitoring and improving services, processes, and technology Download valuable study tools including practice exams, flashcards, a glossary of key terms and more. If you prefer self-study over the more expensive training course, but you don't want to skimp on information or preparation, then this study guide is for you.

Foundations of ITIL® V3
Foundations of ITIL® V3

Author: Arjen de Jong

Publisher: Van Haren

Published: 2007-09-09

Total Pages: 381

ISBN-13: 9087539169

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Note: This book is available in several languages: Dutch, English, French, Spanish. Foundations of ITIL and its predecessors have become the industry classic guide on the topic of ITIL. Over the years this authoritative guide has earned its place on the bookshelves and in the briefcases of industry experts as they implement best practices within their organizations. This version has now been upgraded to reflect ITIL V3. Written in the same concise way and covering all the facts, readers will find that this title succinctly covers the key aspects of the ITIL V3 upgrade. The ITIL V3 approach covering the ITIL Lifecycle is fully covered. In addition those who are familiar with the Version 2 process approach will be delighted to discover that this new edition of Foundations of ITIL has split out all the processes and describes them in detail. This means that it is easy for all readers to access and grasp the process concepts that are so pivotal to many service management day-to-day operations. This title covers the following:

ITIL Foundation Essentials
ITIL Foundation Essentials

Author: Claire Agutter

Publisher: IT Governance Publishing

Published: 2012-09-06

Total Pages: 140

ISBN-13: 1849284008

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ITIL® Foundation Essentials is a distillation of the critical information you need to understand the key facts for a successful exam.

Passing Your ITIL Foundation Exam
Passing Your ITIL Foundation Exam

Author: The Stationery Office

Publisher: Stationery Office Books (TSO)

Published: 2012

Total Pages: 0

ISBN-13: 9780113313556

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Endorsed by the Official ITIL Accreditor and updated in line with the 2011 syllabus, the bestselling study aid Passing your ITIL Foundation Exam - 2011 Edition is the ideal companion for students preparing for their ITIL Foundation Exam. The publication presents the Foundation content in an easy-to-follow structure, which is ideal for learning, and developing an understanding of the basic concepts, principles and terminology associated with IT service management. The publication provides an overview of the ITIL Foundation learning requirements. It contains chapters on service management, each of the five lifecycle stages, and service management technology - plus information on the qualification scheme and the exam itself. Key features: Topics are presented in a logical easy-to-absorb structure. A fictional case study helps to bring service management to life. Mind maps summarize content at the end of chapters

IT Service Management Foundation Practice Questions
IT Service Management Foundation Practice Questions

Author: Tony Gannon

Publisher: BCS, The Chartered Institute

Published: 2009-10-15

Total Pages: 101

ISBN-13: 1906124442

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The most authoritative guide to preparing for the ITIL(R) V3 Foundation Certificate in IT Service Management. It includes an extensive range of practice questions complete with explanations and key learning points. The book utilises the experience of three members of the ISEB examination panel. An ITIL(R) Licensed Product.

ITIL Foundation Essentials ITIL 4 Edition - The ultimate revision guide, second edition
ITIL Foundation Essentials ITIL 4 Edition - The ultimate revision guide, second edition

Author: Claire Agutter

Publisher: IT Governance Publishing Ltd

Published: 2020-04-14

Total Pages: 79

ISBN-13: 1787782158

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ITIL® Foundation Essentials ITIL 4 Edition is the ultimate revision guide for candidates preparing for the ITIL 4 Foundation exam. It is fully aligned with the Foundation course syllabus and gives a clear and concise overview of the facts. This second edition has been updated to align with amendments to the ITIL® 4 Foundation syllabus.

Become ITIL Foundation Certified in 7 Days
Become ITIL Foundation Certified in 7 Days

Author: Abhinav Krishna Kaiser

Publisher: Apress

Published: 2016-12-30

Total Pages: 263

ISBN-13: 1484221648

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Pass the ITIL Foundation examination by learning the basics of ITIL and working through real-life examples. This book breaks the course down for studying in 7 days with 3 hours a day, which means at the end of a week you are ready to pass the exam. You'll also see tips and an array of sample questions, as well as FAQs on ITIL. All this will prepare you for the examination and give you the knowledge required to pass with flying colors. After using Become ITIL Foundation Certified in 7 Days and earning the ITIL Foundation certification, you'll be well placed to get the career you always wanted. What You Will Learn Gain ITIL basics – the entire syllabus designed of the ITIL Foundation certification Obtain a deep-rooted understanding of ITIL topics and not textbook knowledge Prepare for the ITIL Foundation examination Sort out career-related queries and decide whether ITIL will aid your career Who This Book Is For IT professionals from the IT services industry are the primary audience.

Service strategy
Service strategy

Author: Great Britain. Office of Government Commerce

Publisher: The Stationery Office

Published: 2007-05-30

Total Pages: 278

ISBN-13: 0113310455

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Management, Computers, Computer networks, Information exchange, Data processing, IT and Information Management: IT Service Management

ITIL® 2011 At a Glance
ITIL® 2011 At a Glance

Author: John O. Long

Publisher: Springer Science & Business Media

Published: 2012-07-01

Total Pages: 98

ISBN-13: 1461438977

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"ITIL® 2011 At a Glance" is an important update to the internationally-recognized ITIL® best practices for IT Service Management. "ITIL® 2011 At a Glance" provides graphical and textual memory joggers for the primary concepts of those best practices. IT organizations worldwide are implementing ITIL® as a vehicle for improving IT service quality and improve return on investment for IT services. This book is an update based on the ITIL 2011 Update. The desk reference’s unique graphical approach will take otherwise complex textual descriptions and make the information accessible in a series of consistent, simple diagrams. "ITIL® 2011 At a Glance" will be of interest to organizations looking to train their staffs in a consistent and cost-effective way. Further, this book is ideal for anyone involved in planning consulting, implementing, or testing an ITIL® implementation.

ITIL Exam Prep Questions, Answers and Explanations
ITIL Exam Prep Questions, Answers and Explanations

Author: Christopher Scordo

Publisher: Ssi Logic

Published: 2013-06

Total Pages: 326

ISBN-13: 9780989470315

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Annotation Countless time and money is spent preparing for the ITIL Foundation exam. So why aren't students laser-focused on taking practice exams before attempting the real thing? If you plan on passing the ITIL Foundation exam, it's time to test your knowledge. It's time for ITIL Exam Prep - Questions, Answers, and Explanations.