Improving the Airport Customer Experience

Improving the Airport Customer Experience

Author: Bruce J. Boudreau

Publisher:

Published: 2016

Total Pages: 230

ISBN-13: 9780309375580

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"TRB's Airport Cooperative Research Program (ACRP) Report 157: Improving the Airport Customer Experience documents notable and emerging practices in airport customer service management that increase customer satisfaction, recognizing the different types of customers (such as passengers, meeters and greeters, and employees) and types and sizes of airports. It also identifies potential improvements that airports could make for their customers." -- Publisher's description


Shapo on the Law of Products Liability

Shapo on the Law of Products Liability

Author: Marshall S. Shapo

Publisher: Wolters Kluwer

Published: 2012-10-22

Total Pages: 3484

ISBN-13: 1454821477

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A proliferation of lawsuits involving sport utility vehicles, defective tires, medical devices and drugs, and asbestos abounds. Public attention to products liability cases is at an all-time high, and awards routinely run into the millions of dollars. When developing a strategy in this high stakes world, attorneys can't afford to have anything other than the best information and insight into this evolving area of law. Lawyers need practical tools to assess a products liability case's potential and build their approach, and Shapo on the Law of Products Liability provides the tools to give you the winning edge. Through a holistic analysis of the law and its principal developments as witnessed in hundreds of cases, this treatise gives litigators a wide variety of perspectives on potential strategies, and the tools to support those strategies with persuasive arguments. This authoritative two-volume work will enable you to: Assess products liability case potential and build sound litigation strategies Dig deep into products liability law to build creative approaches to litigation Craft a winning case and reap the greatest reward for your clients Find the tools and information to support strategies with persuasive arguments Both federal and state courts contribute a rich mix of decisions to products liability law, which covers both consumer products and occupational hazards. This indispensable resource for the products liability practitioner helps you prepare your case. Is the product defective? Who is liable? What is the manufacturer's responsibility? Who can be sued? What kind of awards may be realized? How might this be defended? Shapo on the Law of Products Liability also includes coverage of: Asbestos litigation Chinese drywall Food and drug Medical devices Design/manufacturing defects claims Punitive damages Discovery rule Up to date analysis and commentary History and background on products liability law Damages Advertising material Packaging Marshall S. Shapo, the Frederic P. Vose Professor at Northwestern University School of Law, is a nationally recognized authority on torts and products liability law.


Stalag Wisconsin

Stalag Wisconsin

Author: Betty Cowley

Publisher: Badger Books Inc.

Published: 2002

Total Pages: 316

ISBN-13: 9781878569837

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Comprehensive look inside Wisconsin's 38 branch camps that held 20,000 Nazi and Japanese prisoners of war during World War II.


Holt Handbook

Holt Handbook

Author: John E. Warriner

Publisher:

Published: 2003

Total Pages: 0

ISBN-13: 9780030661426

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Designed for middle school teachers and students in California. Offer teachers and students a method to focus on the written and oral language convention required by the standards--to provide an effective way to teach and learn grammar, usage, and mechanics skills.


Air Traffic Rules

Air Traffic Rules

Author: United States. Civil Aeronautics Administration

Publisher:

Published: 1945

Total Pages: 44

ISBN-13:

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"Manual 60 has been issued as a supplement to Part 60 of the Civil Air Regulations. This manual deals with those secitons of Part 60 which pertain directly to air traffice control. It outlines, in easily understandable form, the procedures and phraseologies for both airport and airway traffic control. It should be understook that while procedures and phraseologies in this manual are not regulation in themselves, thay have been set up as recommended practices which will provide for safety in the operation of aircraft."--Title page verso