“I like what you’ve done. Very Professional,” Perry Snyderman. “Timesharing is a complex business model and for someone that has little or no experience and wants to better understand the fundamentals, this book works well to fi ll many of the information gaps,” Bob Miller According to the American Resort Development Association (ARDA), the timeshare industry is a $10 billion per year business in the U.S. alone and supports 565,300 jobs. By my estimation, more than 50,000 of these jobs are people working directly in the industry. Until now, no book has been written for this group of people that explains the functioning of the timeshare business. This book is written for those who want to fully understand the timeshare business from the inside out or who are in the business and want to be promoted to management positions or are already managers and want to become better. This book begins with how strategies are developed by senior management, continues with many important operating practices and metrics and ends with a series of bonus secrets to help a timeshare company reach its optimum performance. This book explains many of the common terms used in the industry as well as providing high level models to help timeshare management put all the components of this complex business into proper perspective.
Leadership is a curious topic. It is most noted in its absence and most measured by its need. Leadership requires opportunity. Leadership is driven by the situation; what worked in one situation may be disastrous in another. It requires skills to be able to direct the challenge at hand. Leadership is both an art and a science. It is theoretical and applied, cultural and contextual. Most importantly, leadership is about accomplishment and results. Let's face it; talking about leadership is tough and, in many ways, counter-intuitive. Many people want to be leaders and some people prefer to follow a leader; but followers want to follow not just any leader, they want to follow a great leader. Business leadership textbooks often focus on the process and theory of leadership. Not what it is but what it looks like or what it has accomplished. Terms like "neo-charismatic" and "non-hierarchical cross-culture participator" are used. Pictures are drawn showing pyramids and "leadership process flows" with colored boxes containing "value-risk qualifiers." I have even read in textbooks that leadership is a dated concept, and today, it is the social environment and individual "zones of comfort" that produce accomplishments. Mumbo-jumbo! I believe if you want to have the things that great people have, you have to do the things great people do. The single most identifiable characteristic of successful people is that they are successful leaders. This is why Mr. Patton developed the term Extreme Leadership for this book and why the book focuses more on extreme examples than process flows and models. Charles' writing style is straight-ahead, and his content lays it out as it is. This book is designed as a supplement to graduate-level leadership courses. However, it is also very readable and interesting, and applicable to all aspects of life. This book sends the important message that It is okay to lead; it is okay to be a leader. It is also okay to follow. And that anyone who wants to lead can learn to lead. Hopefully, after reading this book and thinking about the case studies, you will have a rounded view of leadership, start to see when opportunities are presented, and be able to leverage them for your own leadership successes. Dr. D. E. Lady
Vacation ownership is becoming a mainstream travel product. Continued growth based on number of units sold and an increasing number of international brands has placed this segment in a very strong position. As the market continues to grow there is an increasing demand for clear and engaging sources of information on the key issues and components of vacation ownership, from both hospitality management students and the public. This book updates hospitality students in this vacation sector, provides the key background information, explanation of the growth, the components to vacation ownership management and an overview of opportunities in vacation ownership management. Timeshare Management provides the understanding of the financing, marketing, sales, management, and human resource issues surrounding the subject - vital to any hospitality and tourism student.
This book comes at a time when virtual organizations (VO), are proliferating exponentially due to the twin catalysts of globalization and technological enablement. It provides conceptual frameworks and simple tools for identifying and addressing the complexities of managing geographically dispersed, virtually linked organizations, which may have grown organically or inorganically into a potpourri of multiple cultures, capabilities and practices. These can help to scientifically assess the impact of virtualization, balance the physical with the virtual and manage risks using early indicators. The book provides mechanisms to recognize, localize, measure and address vulnerabilities. Ensuring knowledge transfer effectiveness (KTE) is vital in VOs. A diagnostic tool has been evolved to measure KTE, isolate problems and weak links and plan effective interventions. A set of critical factors to increase the probability of success of globalization strategies have been identified. This book interleaves theory with practice and provides insights drawn from conversations with business leaders, exploratory surveys, and in-depth research using a large sample. The solid methodological underpinnings serve as a useful template for researchers, while the models can be contextualized to suit any organization. Foreword by Mr. Ajit Balakrishnan, Chairman and CEO, Rediff.com; Chairman, Board of Governors, Indian Institute of Management Calcutta.
VACATION OWNERSHIP SALES IS ONE OF THE MOST EXCITING, LUCRATIVE AND LIFE CHANGING CAREERS ANYONE CAN CHOOSE! THINK ABOUT IT.... "Where else can you go with no formal education (and no student debt!), with no investment, no franchise fees, no overhead, no employees and no start up expense (other than getting a license), and have the opportunity to earn more income in a month than most people earn in a year?" "Take Your Sales Off the Richter Scale" follows Rick Richter's journey to the top of Timeshare Mountain. With a dream, relentless tenacity, and after developing a "winning game plan", Rick became a legend as one of the most successful and well paid Vacation Ownership salespeople in the industry. After increasing his income more than ten times, Rick documented his seismic shift, then identified and systemized the strategies and concepts he used that took his sales "OFF THE RICHTER SCALE!" His dream and mission is sharing these life changing insights with others.
The ultimate guide to relationships, influence and persuasion in 21st century business. What is most important to your success as a sales or business professional? Is it education, experience, product knowledge, job title, territory, or business dress? Is it your company's reputation, product, price, marketing collateral, delivery lead times, in stock ratios, service guarantees, management strength, or warehouse location? Is it testimonials, the latest Forbes write up, or brand awareness? Is it the investment in the latest CRM software, business 2.0 tools, or social media strategy? You could hire a fancy consulting firm, make the list longer, add some bullet points, put it into a PowerPoint presentation, and go through the whole dog and pony show. But at the end of the day there will be only one conclusion… None of the above! You see, the most important competitive edge for today's business professionals cannot be found on this list, your resume, or in any of your company's marketing brochures. If you want to know the real secret to what matters most in business, just look in the mirror. That's right, it's YOU. Do these other things matter? Of course they do, but when all things are equal (and in the competitive world we live in today, things almost always are) People Buy You. Your ability to build lasting business relationships that allow you to close more deals, retain clients, increase your income, and advance your career to rise the top of your company or industry, depends on your skills for getting other people to like you, trust you, and BUY YOU. This break-through book pushes past the typical focus on mechanics and stale processes found in so many of today's sales and business books, and goes right to the heart of what matters most in 21st century business. Offering a straight forward, actionable formula for creating instant connections with prospects and customers, People Buy You will enable you to achieve a whole new level of success in your sales and business career. You'll discover: Three relationship myths that are holding you back Five levers that open the door to stronger relationships that quickly increase sales, improve retention, increase profits and advance your career The real secret to making instant emotional connections that eliminate objections and move buyers to reveal their real problems and needs How to anchor your business relationships and create loyal customers who will never leave you for a competitor How to build your personal brand to improve your professional presence and stand-out in the market place People Buy You is the new standard in the art of influence and persuasion. Few books have tackled the subject of interpersonal relationships in the business world in such a practical and down-to-earth manner, breaking what many perceive as a complex and frustrating process into easy, actionable steps that anyone can follow.
From the creator of the popular website Ask a Manager and New York’s work-advice columnist comes a witty, practical guide to 200 difficult professional conversations—featuring all-new advice! There’s a reason Alison Green has been called “the Dear Abby of the work world.” Ten years as a workplace-advice columnist have taught her that people avoid awkward conversations in the office because they simply don’t know what to say. Thankfully, Green does—and in this incredibly helpful book, she tackles the tough discussions you may need to have during your career. You’ll learn what to say when • coworkers push their work on you—then take credit for it • you accidentally trash-talk someone in an email then hit “reply all” • you’re being micromanaged—or not being managed at all • you catch a colleague in a lie • your boss seems unhappy with your work • your cubemate’s loud speakerphone is making you homicidal • you got drunk at the holiday party Praise for Ask a Manager “A must-read for anyone who works . . . [Alison Green’s] advice boils down to the idea that you should be professional (even when others are not) and that communicating in a straightforward manner with candor and kindness will get you far, no matter where you work.”—Booklist (starred review) “The author’s friendly, warm, no-nonsense writing is a pleasure to read, and her advice can be widely applied to relationships in all areas of readers’ lives. Ideal for anyone new to the job market or new to management, or anyone hoping to improve their work experience.”—Library Journal (starred review) “I am a huge fan of Alison Green’s Ask a Manager column. This book is even better. It teaches us how to deal with many of the most vexing big and little problems in our workplaces—and to do so with grace, confidence, and a sense of humor.”—Robert Sutton, Stanford professor and author of The No Asshole Rule and The Asshole Survival Guide “Ask a Manager is the ultimate playbook for navigating the traditional workforce in a diplomatic but firm way.”—Erin Lowry, author of Broke Millennial: Stop Scraping By and Get Your Financial Life Together
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