Fast Food, Fast Talk

Fast Food, Fast Talk

Author: Robin Leidner

Publisher: Univ of California Press

Published: 1993-08-04

Total Pages: 288

ISBN-13: 0520085000

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Attending Hamburger University, Robin Leidner observes how McDonald's trains the managers of its fast-food restaurants to standardize every aspect of service and product. Learning how to sell life insurance at a large midwestern firm, she is coached on exactly what to say, how to stand, when to make eye contact, and how to build up Positive Mental Attitude by chanting "I feel happy! I feel terrific!" Leidner's fascinating report from the frontlines of two major American corporations uncovers the methods and consequences of regulating workers' language, looks, attitudes, ideas, and demeanor. Her study reveals the complex and often unexpected results that come with the routinization of service work. Some McDonald's workers resent the constraints of prescribed uniforms and rigid scripts, while others appreciate how routines simplify their jobs and give them psychological protection against unpleasant customers. Combined Insurance goes further than McDonald's in attempting to standardize the workers' very selves, instilling in them adroit maneuvers to overcome customer resistance. The routinization of service work has both poignant and preposterous consequences. It tends to undermine shared understandings about individuality and social obligations, sharpening the tension between the belief in personal autonomy and the domination of a powerful corporate culture. Richly anecdotal and accessibly written, Leidner's book charts new territory in the sociology of work. With service sector work becoming increasingly important in American business, her timely study is particularly welcome.


Making Fast Food

Making Fast Food

Author: Ester Reiter

Publisher: McGill-Queen's Press - MQUP

Published: 1996

Total Pages: 244

ISBN-13: 9780773513877

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Some say the adventurous days of grueling and dangerous scientific exploration are long gone, but Reiter (sociology, Brock U.) undertook a 10-month trek--without pay!--into the uncharted wilds of a Burger King kitchen to bring us first-hand accounts of the strange and marvellous customs of the natives. The illustrations are hilarious. Annotation copyrighted by Book News, Inc., Portland, OR


What’s in Your Chicken Nugget?

What’s in Your Chicken Nugget?

Author: Jaclyn Sullivan

Publisher: The Rosen Publishing Group, Inc

Published: 2012-01-15

Total Pages: 26

ISBN-13: 1448862086

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Explores the history of chicken nuggets as well as how they are made, their ingredients, and nutritional information.


Food Delivery Tales

Food Delivery Tales

Author: Scott Paulson

Publisher:

Published: 2019-09-15

Total Pages: 51

ISBN-13: 9781693276941

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True stories from an experienced Uber Eats delivery man in Chicago and the suburbs. The book begins with all the information needed to apply for the job. The many requirements that must be satisfied before being considered for the job are detailed. The next part of the book tells how technology and food delivery companies have improved the job in recent years for the delivery employees. Subsequent chapters detail the delivery person's expenses related to the job and reveal the possible income a driver can expect to receive. In narration, following chapters have many ideas to greatly improve a delivery job for a delivery employee. There is a chapter to assist customers in getting the fastest, freshest, and most temperature-appropriate food and beverage delivery. Another chapter is about restaurants, including the trials and tribulations that occur with the many restaurant partners of whom a delivery person must interact on a regular basis. The book has a concluding chapter in which a great many true delivery stories are told. The stories not only inform but also entertain the reader. An addendum at the end of the book lists all of the localities in which Uber Eats is available throughout the world. This book informs potential delivery employees with helpful and needed information, assists current delivery people with many helpful and creative ideas as well as delivery facts, and entertains the reader who is curious about what a food delivery person encounters on the job. "Food Delivery Tales" is a quick, easy read that readers will enjoy.


Reefer Madness

Reefer Madness

Author: Eric Schlosser

Publisher: HMH

Published: 2004-04-01

Total Pages: 355

ISBN-13: 054752675X

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New York Times Bestseller: The shadowy world of “off the books” businesses—from marijuana to migrant workers—brought to life by the author of Fast Food Nation. America’s black market is much larger than we realize, and it affects us all deeply, whether or not we smoke pot, rent a risqué video, or pay our kids’ nannies in cash. In Reefer Madness, the award-winning investigative journalist Eric Schlosser turns his exacting eye to the underbelly of American capitalism and its far-reaching influence on our society. Exposing three American mainstays—pot, porn, and illegal immigrants—Schlosser shows how the black market has burgeoned over the past several decades. He also draws compelling parallels between underground and overground: how tycoons and gangsters rise and fall, how new technology shapes a market, how government intervention can reinvigorate black markets as well as mainstream ones, and how big business learns—and profits—from the underground. “Captivating . . . Compelling tales of crime and punishment as well as an illuminating glimpse at the inner workings of the underground economy. The book revolves around two figures: Mark Young of Indiana, who was sentenced to life in prison without parole for his relatively minor role in a marijuana deal; and Reuben Sturman, an enigmatic Ohio man who built and controlled a formidable pornography distribution empire before finally being convicted of tax evasion. . . . Schlosser unravels an American society that has ‘become alienated and at odds with itself.’ Like Fast Food Nation, this is an eye-opening book, offering the same high level of reporting and research.” —Publishers Weekly


Chew on this

Chew on this

Author: Eric Schlosser

Publisher: Houghton Mifflin Harcourt

Published: 2006

Total Pages: 326

ISBN-13: 9780618593941

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'Chew On This' reveals the truth about the the fast food industry - how it all began, its success, what fast food actually is, what goes on in the slaughterhouses, meatpacking factories and flavour labs, the exploitation of young workers in the thousands of fast-food outlets throughout the world, and much more.


Sudden Fiction

Sudden Fiction

Author: Robert Shapard

Publisher: Gibbs Smith

Published: 1986

Total Pages: 284

ISBN-13: 9780879052652

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Presents over seventy short stories five pages long or less by such American authors as Joyce Carol Oates, Ray Bradbury, Langston Hughes, and Raymond Carver, and includes authors' commentary on the genre.


Flash Fiction Forward

Flash Fiction Forward

Author: James Thomas

Publisher: W. W. Norton

Published: 2006

Total Pages: 237

ISBN-13: 9780393328028

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An anthology of bite-sized tales represents the work of some of today's best fiction writers and includes Rick Moody's definition of an armoire, Lydia Davis's sojourn into the world of cats, and Dave Eggers's exploration of narrow escapes. Original.