Extreme Trust
Extreme Trust

Author: Don Peppers

Publisher: Penguin

Published: 2016-06-21

Total Pages: 305

ISBN-13: 0143108557

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Not so long ago, being reasonably trustworthy was good enough. But soon only the extremely trustworthy will thrive. In the age of smartphones and social networks, every action an organization takes can be exposed and critiqued in real time. Nothing is local or secret anymore. If you treat one customer unfairly, produce one shoddy product, or try to gouge one price, the whole world may find out in hours, if not minutes. The users of Twitter, Yelp, and similar outlets show little mercy for bad behavior. The bar for trustworthiness is higher than ever and continues to rise. Bestselling authors Don Peppers and Martha Rogers, Ph.D., argue that the only sane response to these rising levels of transparency is to protect the interests of customers proactively—even if that requires spending extra money in the short run to preserve your brand reputation in the long run. The payoff of generating extreme trust will be worth it. With a wealth of fascinating research as well as practical applications, this book will show you how to earn—and keep—the extreme trust of everyone your company interacts with.

Extreme Trust
Extreme Trust

Author: Don Peppers

Publisher: Portfolio

Published: 2012

Total Pages: 0

ISBN-13: 9781591844679

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Shares strategies for maintaining business competitiveness in an increasingly transparent world, revealing the importance of professional honesty, solution-driven practices, and integrity-based customer support.

Helping Your Child with Extreme Picky Eating
Helping Your Child with Extreme Picky Eating

Author: Katja Rowell

Publisher: New Harbinger Publications

Published: 2015-05-01

Total Pages: 180

ISBN-13: 1626251126

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In Helping Your Child with Extreme Picky Eating, a family doctor specializing in childhood feeding joins forces with a speech pathologist to help you support your child’s nutrition, healthy growth, and end meal-time anxiety (for your child and you) once and for all. Are you parenting a child with ‘extreme’ picky eating? Do you worry your child isn’t getting the nutrition he or she needs? Are you tired of fighting over food, suspect that what you’ve tried may be making things worse, but don’t know how to help? Having a child with ‘extreme’ picky eating is frustrating and sometimes scary. Children with feeding disorders, food aversions, or selective eating often experience anxiety around food, and the power struggles can negatively impact your relationship with your child. Children with extreme picky eating can also miss out on parties or camp because they can’t find “safe” foods. But you don’t have to choose between fighting over every bite and only serving a handful of safe foods for years on end. Helping Your Child with Extreme Picky Eating offers hope, even if your child has “failed” feeding therapies before. After gaining a foundation of understanding of your child’s challenges and the dynamics at play, you’ll be ready for the 5 steps (built around the clinically proven STEPS+ approach—Supportive Treatment of Eating in PartnershipS) that transform feeding and meals so your child can learn to enjoy a variety of foods in the right amounts for healthy growth. You’ll discover specific strategies for dealing with anxiety, low appetite, sensory challenges, autism spectrum-related feeding issues, oral motor delay, and medically-based feeding problems. Tips and exercises reinforce what you’ve learned, and dozens of “scripts” help you respond to your child in the heat of the moment, as well as to others in your child’s life (grandparents or your child’s teacher) as you help them support your family on this journey. This book will prove an invaluable guide to restore peace to your dinner table and help you raise a healthy eater.

Extreme Ownership
Extreme Ownership

Author: Jocko Willink

Publisher: St. Martin's Press

Published: 2017-11-21

Total Pages: 351

ISBN-13: 125018472X

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An updated edition of the blockbuster bestselling leadership book that took America and the world by storm, two U.S. Navy SEAL officers who led the most highly decorated special operations unit of the Iraq War demonstrate how to apply powerful leadership principles from the battlefield to business and life. Sent to the most violent battlefield in Iraq, Jocko Willink and Leif Babin’s SEAL task unit faced a seemingly impossible mission: help U.S. forces secure Ramadi, a city deemed “all but lost.” In gripping firsthand accounts of heroism, tragic loss, and hard-won victories in SEAL Team Three’s Task Unit Bruiser, they learned that leadership—at every level—is the most important factor in whether a team succeeds or fails. Willink and Babin returned home from deployment and instituted SEAL leadership training that helped forge the next generation of SEAL leaders. After departing the SEAL Teams, they launched Echelon Front, a company that teaches these same leadership principles to businesses and organizations. From promising startups to Fortune 500 companies, Babin and Willink have helped scores of clients across a broad range of industries build their own high-performance teams and dominate their battlefields. Now, detailing the mind-set and principles that enable SEAL units to accomplish the most difficult missions in combat, Extreme Ownership shows how to apply them to any team, family or organization. Each chapter focuses on a specific topic such as Cover and Move, Decentralized Command, and Leading Up the Chain, explaining what they are, why they are important, and how to implement them in any leadership environment. A compelling narrative with powerful instruction and direct application, Extreme Ownership revolutionizes business management and challenges leaders everywhere to fulfill their ultimate purpose: lead and win.

Betrayal of Trust
Betrayal of Trust

Author: Laurie Garrett

Publisher: Hachette Books

Published: 2011-05-10

Total Pages: 1295

ISBN-13: 1401303862

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In this "meticulously researched" account (New York Times Book Review), a Pulitzer Prize-winning author examines the dangers of a failing public health system unequipped to handle large-scale global risks like a coronavirus pandemic. The New York Times bestselling author of The Coming Plague, Laurie Garrett takes on perhaps the most crucial global issue of our time in this eye-opening book. She asks: is our collective health in a state of decline? If so, how dire is this crisis and has the public health system itself contributed to it? Using riveting detail and finely-honed storytelling, exploring outbreaks around the world, Garrett exposes the underbelly of the world's globalization to find out if it can still be assumed that government can and will protect the people's health, or if that trust has been irrevocably broken. "A frightening vision of the future and a deeply unsettling one . . . a sober, scary book that not only limns the dangers posed by emerging diseases but also raises serious questions about two centuries' worth of Enlightenment beliefs in science and technology and progress." -- Michiko Kakutani, The New York Times

Financial Report of the United States Government, FY 2016
Financial Report of the United States Government, FY 2016

Author: Treasury Dept.

Publisher: Government Printing Office

Published: 2017-03-02

Total Pages: 276

ISBN-13: 9780160936999

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The annual Financial Report of the U.S. Government provides to the public a comprehensive overview of the Government's current financial position, as well as critical insight into our long term fiscal outlook. The Fiscal Year 2016 Financial Report, the final U.S. Financial Report of the Obama Administration, reflects an economy that has come a long way since 2008, with sustained private sector job growth and increasing vitality. Under President Obama’s leadership, there has been substantial economic and fiscal progress, showing what is possible when strategic investment is paired with smart reform. Labor market conditions continue to improve, we have added millions of jobs to the economy and GDP has grown steadily. Globally, the United States remains a driver of steady economic growth.

Relationships
Relationships

Author: Robert Hinde

Publisher: Psychology Press

Published: 2015-01-28

Total Pages: 609

ISBN-13: 1317715705

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This volume on close relationships in adulthood discusses the central issues in the field and points the way towards the construction of an integrated body of knowledge about human relationships. The self, interactions, relationships and grops are treated as dynaimc proceses in dialectical relations with each other and with the socio-cultural structure of norms, values, beliefs and institutions.; Early chpaters introduce aspecs of the slef relevant to the dynaimcs of intercayions and relationships: Intrapsychic Processes Of Cognition And Emotion Are Emphasized. These Are followed by chapters discussing the principle characteristics of relationships. Seven further chapters focus on the processes involved in the dynaimcs of relationships, and later chapters synthesize previous ones in discussions of love and friendship, and the nature of relationship change. The focus throughot the text is on current work and current controversy, placed against a background of knowledge that has been built up in recent decades.

How to Wow
How to Wow

Author: Adrian Swinscoe

Publisher: Pearson UK

Published: 2016-03-23

Total Pages: 265

ISBN-13: 1292116889

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Looking to improve your customer experience? These 68 strategies will show you how to stand out from your competitors, whatever your business. Full of practical tips, inspiring insights and interviews with a wide range of leaders and entrepreneurs, How to Wow reveals all you need to deliver a world-class customer experience. Covering both the customer and business side of the equation, you’ll learn how to attract new customers, design a leading customer experience and quickly resolve a wide range of problems, plus much more. Don’t let your business fall behind, look inside and take your customer experience to the next level. “Essential and powerful insights for everyone who aspires to map out and enhance the customer journey and drive growth.” Keith Lewis, COO, Matchtech Group plc “At last – a book that provides practical ways of delivering the superior experience that today’s customers demand.” Olivier Njamfa, Co-Founder and CEO of customer experience software company Eptica