Building a 21st Century SES
Building a 21st Century SES

Author: Ronald Sanders

Publisher:

Published: 2017-03-17

Total Pages: 355

ISBN-13: 9780692855003

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The over 7,000 public servants comprising the career Senior Executive Service (SES) are critical to the functioning of the federal government. Established as a government-wide executive corps by the Civil Service Reform Act of 1978, the SES is at a critical juncture in its history. They are called on to lead the unbelievably complex organizations and programs that deliver public goods and services. They manage a federal budget that exceeds $3.5 trillion annually, and millions of people in and out of uniform--and in and out of government--depend on them for direction and leadership. This book published by the National Academy of Public Administration, Building a 21st Century SES: Ensuring Leadership Excellence in Our Federal Government, brings together the practical perspectives of leaders with substantial experience with the SES. The commentators address such issues as the proper institutional role of SES, the most critical leadership qualities for the 21st Century, the development of the next generation of career leaders, and opportunities to revitalize the SES for future decades.

Achieving Service Excellence
Achieving Service Excellence

Author: C. M. Chang

Publisher: Business Expert Press

Published: 2013-11-20

Total Pages: 152

ISBN-13: 1606495453

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As the service sectors play an increasingly important role in all economies worldwide, service executives and professionals are well advised to recognize two main pathways to achieving sustainable success in services. The first path requires enhancing the strategic differentiation and operational excellence of their service enterprises; the second requires that these executives and their employees develop the knowledge and skills needed to achieve such success. Specifically, this book discusses actionable methodologies needed to generate creative ideas, including deciding on which ones to pursue; on how to justify projects financially; on how to manage the development projects for innovative services; and on how to reach out to customers and offer them superior service support.

Creating an Effective Public Sector
Creating an Effective Public Sector

Author: Mike Bourne

Publisher: Routledge

Published: 2022-03-27

Total Pages: 248

ISBN-13: 1000549100

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This book offers an in-depth look at developing effectiveness in the public sector and how to achieve the best possible outcomes for people rather than just good or efficient outputs. In 15 comprehensive chapters, the authors present structured ideas and practical approaches for achieving a more effective public sector. The book sets out a framework for visualising success in complex situations with multiple stakeholders. Topics include how you stimulate change and influence people to adopt changes, how you manage politics, set targets and standards, and measure them, and how you create a culture of high performance with a focus on getting the right things done. Effectiveness does not arise from excellence in one area alone and the book weaves together ideas on leadership, managing expectations, and keeping focus on the longer term. Creating an Effective Public Sector will be of interest to decision makers in the public sector, project managers working on central and local government projects, and senior civil servants. It will also be invaluable for advanced undergraduate and post-graduate students studying in the fields of government, project management, and public-sector management.

Marketing in the Public Sector
Marketing in the Public Sector

Author: Nancy R. Lee

Publisher: Pearson Education

Published: 2006-10-16

Total Pages: 466

ISBN-13: 0132716224

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Marketing in the Public Sector is a groundbreaking book written exclusively for governmental agencies. It offers dozens of marketing success stories from agencies of all types–from around the world–so that you can make a difference in your organization. World-renowned marketing expert Dr. Philip Kotler and social marketing consultant Nancy Lee show that marketing is far more than communications and has at its core a citizen-oriented mindset. You’ll become familiar with the marketing toolbox and come to understand how these tools can be used to engender citizen support for your agency, increase utilization of your products and services, influence positive public behaviors–even increase revenues and decrease operating costs. This book offers no-nonsense roadmaps on how to create a strong brand identity, gather citizen input, and evaluate your efforts. It presents a step-by-step model for developing a marketing plan, pulling the lessons of the entire book together into one, high-impact action plan. Simply put, this book empowers you to build the “high-tech, high-touch” agency of the future–and deliver more value for every penny you spend.

Administrative Leadership in the Public Sector
Administrative Leadership in the Public Sector

Author: Montgomery Van van Wart

Publisher: Routledge

Published: 2016-07-22

Total Pages: 462

ISBN-13: 1315497964

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Administrative Leadership in the Public Sector is an ideal resource for any Public Administration course involving leadership and public management. Each of the book’s nine main sections begins with introductory text by the volume’s editors, Monty Van Wart and Lisa Dicke, followed by relevant readings. The volume includes some of the most important readings on public leadership published in the last eight decades. More than just an anthology, Administrative Leadership in the Public Sector provides a unique and useful framework for understanding the vast subject of leadership.

Public Sector Leadership for the 21st Century
Public Sector Leadership for the 21st Century

Author: OECD

Publisher: OECD Publishing

Published: 2001-10-05

Total Pages: 98

ISBN-13: 9264195033

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This is the first report to examine key leadership issues across OECD Member countries, including the strategies and practices governments are adopting, and the lessons from country experiences so far.

THE ROLE OF LEADERSHIP IN IMPROVING PUBLIC SERVICE DELIVERY: THE CASE OF GOBA TOWN, BALE ZONE, OROMIA
THE ROLE OF LEADERSHIP IN IMPROVING PUBLIC SERVICE DELIVERY: THE CASE OF GOBA TOWN, BALE ZONE, OROMIA

Author: Mr. Teshome Lemmie

Publisher: D&M ACADEMIA

Published: 2021-12-20

Total Pages: 89

ISBN-13: 8195217621

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The general objective of the study was to assess the role of leadership in improving service delivery in selected public sector offices of Goba Town. To realize this objective descriptive design was used, both quantitative and qualitative data were employed. The probability and non-probability sampling techniques were applied. The quantitative data were collected from 123 respondents using a questionnaire and the qualitative data was collected from 2 interviewees. Data were analyzed with SPSS and descriptive statistics: frequency, percentages, mean and standard deviation presented by table, text, and figure. The study found that the weak integration of leaders and employees, lack of a leader’s commitment, effectiveness, capability, and lack of visionary leaders hinders the improvements of service quality in the sample sector. Besides, the study found that managerial interference, inadequate citizen participation, lack of good administrative leadership, lack of accountability, lack of skilled workers, lack of modern facilities, and political manipulation were challenges of poor service delivery. Customers have no a clear understanding of the standards and complain of the service The office did not act in the public interest and maintain public trust and confidence, quality service cannot be addressed for customers. So, it was concluded that leaders failed to carry out their leadership roles in the sample sector offices. Based on the findings articulated and conclusions made, the researcher recommended that the government should design an appropriate leadership capacity building program, establishing a performance-based promotion system and may check customer service strategies. The organization should establish customer Service Standards, method of contact, waiting time for the service providers, and arrange mechanisms that customers can easily obtain appropriate services from the organization.

Impact & Excellence
Impact & Excellence

Author: Sheri Chaney Jones

Publisher: John Wiley & Sons

Published: 2014-08-28

Total Pages: 254

ISBN-13: 1118910974

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Learn to identify, capture, and utilize impactful data for organizational transformation Impact & Excellence is the culmination of a four year research study into the most successful data-driven strategies for today's non-profit and government organizations. The book focuses on five strategic elements to success based on proven principles, with solutions that are easy to implement and often lead to sweeping change. Each chapter includes discussion questions and action items to help leaders implement key concepts in their own organizations. Included with purchase is access to the Measurement Culture Survey, which, will allow readers to access a free benchmark report. Learn to implement a measurement culture that emphasizes strong performance and measurable outcomes Read vivid case studies from successful organizations that do things differently Learn to utilize and leverage data to take decisive actions within your organization Avoid common barriers to developing a measurement culture and learn ways to overcome limitations The book utilizes a series of experiences and templates to help leaders develop a unique action plan tailored to their organization's particular circumstances. Filled with real success stories to inspire readers and with full study results available in the appendix, Impact & Excellence is a crucial resource for leaders to enable their social sector organizations to prosper and compete in today's economy.

Innovation and Leadership in the Public Sector
Innovation and Leadership in the Public Sector

Author: Mahmoud Moussa

Publisher: Taylor & Francis

Published: 2022-09-30

Total Pages: 195

ISBN-13: 1000713725

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Using empirical data, this book uniquely presents the dynamics of innovation within public sector organisations and identifies the most crucial factors that promote innovation or the determinants that enhance innovation activities. It presents a macro and micro analysis of workplace innovation in the Australian public sector written by a combination of practitioners and academics to provide both theoretical and practical insights. The book reviews the relationship between culture and workplace innovation as a multi-dimensional, subjective and context-specific phenomenon operating dynamically as organisational innovation, organisational climate for innovation, team and individual innovation. It identifies a variance in the perception of workplace innovation and organisational culture between public sector employees with different demographic and employment characteristics. The demographic and employment characteristics confirm that employees in a Public Sector Department of State exhibit significant differences between various groups in how culture impacts on workplace innovation. This knowledge assists practitioners in developing positive cultural environments that support the development of workplace innovation and raise awareness in considering the differences within organisations caused by an individual’s characteristics. Lastly, the book reviews public organisations around the world and provides a cross cultural comparison of public sector innovation and leadership. This includes a review of the major forms of public sector systems in operation and how this relates to innovation and leadership. Innovation and Leadership in the Public Sector is written for academics and students interested in the public sector innovation field. It’s suitable for both graduate and undergraduate students and researchers in the fields of public administration, management policy, organisational behaviour, human resources management (HRM) and human resources development (HRD) courses. Additionally, this book is suitable for middle-to-senior-level administrators or managers who wish to develop more innovative public sector organisations.