Reinventing Service at the IRS

Reinventing Service at the IRS

Author: United States. Internal Revenue Service. Customer Service Task Force

Publisher: Internal Revenue Service

Published: 1998

Total Pages: 128

ISBN-13:

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Identfies more than 200 actions that can help improve how the Internal Revenue Service serves taxpayers.


Computerworld

Computerworld

Author:

Publisher:

Published: 1992-03-02

Total Pages: 90

ISBN-13:

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For more than 40 years, Computerworld has been the leading source of technology news and information for IT influencers worldwide. Computerworld's award-winning Web site (Computerworld.com), twice-monthly publication, focused conference series and custom research form the hub of the world's largest global IT media network.


Education and Technology [2 volumes]

Education and Technology [2 volumes]

Author: Ann Kovalchick

Publisher: Bloomsbury Publishing USA

Published: 2003-12-05

Total Pages: 738

ISBN-13: 1576077497

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This two-volume encyclopedia presents over 200 entries that highlight the ways in which educational and communication practices shape our uses of technology. From the hand-cranked mimeograph to digital video, educators have touted each technological advance as the key to improving education. Yet often our students seem no better educated today than they were in the days of ink wells and feather pens. How can we use technology to achieve real gains in student performance? In this new encyclopedia, the only book on educational technology designed for the nonexpert, scholars in the field describe, in jargon-free terms, how educational practices have shaped our uses of technology—and vice versa. They discuss the traditions that are the core knowledge base of the field along with the theoretical, commercial, and social perspectives. In a variety of educational contexts—kindergarten through postsecondary education, corporate and industrial training, and distance education—they evaluate the latest technologies and products. Most importantly, they provide clear insights into educational technologies both as delivery systems (two-way microwave video, for example) and as content design strategies (like web-based instruction).


Web-based Instruction

Web-based Instruction

Author: Badrul Huda Khan

Publisher: Educational Technology

Published: 1997

Total Pages: 488

ISBN-13: 9780877782964

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A cutting edge collection of 59 essays solicited from Web-based instructors offering a variety of perspectives, notions, and experiences in the practice of virtual teaching. The compendium introduces the evolution and status of distance learning, critical issues in Web-based learning environments such as the similarities and differences between Web-based and traditional classrooms, specific discussions on designing learning activities and electronic textbooks, an evaluation of delivery systems for instruction, and case studies of Web-based courses from kindergarten and beyond to the instruction of literature, astronomy, and foreign languages. Includes illustrations. Annotation copyrighted by Book News, Inc., Portland, OR


Learning in Chaos

Learning in Chaos

Author: James Austin Hite

Publisher: Routledge

Published: 1999

Total Pages: 323

ISBN-13: 0884154270

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Change is function characteristic of any organization. Hite explains how that organization can still adapt and grow by incorporating change into its structure instead of trying to control it.