Evaluating Reference Services

Evaluating Reference Services

Author: Jo Bell Whitlatch

Publisher: American Library Association

Published: 2000-08

Total Pages: 236

ISBN-13: 9780838907870

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With this handy new guidebook, reference luminary Jo Bell Whitlatch outlines practical methods for evaluating and delivering excellent reference service to the technology-savvy library user of today.


Reference and Information Services

Reference and Information Services

Author: Kay Ann Cassell

Publisher: American Library Association

Published: 2013

Total Pages: 532

ISBN-13: 1555708595

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Search skills of today bear little resemblance to searches through print publications. Reference service has become much more complex than in the past, and is in a constant state of flux. Learning the skill sets of a worthy reference librarian can be challenging, unending, rewarding, and-- yes, fun.


An Introduction to Reference Services in Academic Libraries

An Introduction to Reference Services in Academic Libraries

Author: Elizabeth Connor

Publisher: Routledge

Published: 2006

Total Pages: 218

ISBN-13: 078902957X

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An Introduction to Reference Services in Academic Libraries is a comprehensive textbook that presents compelling case studies and thought-provoking essays that teach the principles of reference services. Eighteen authorities from private and public academic libraries around the United States offer unique perspectives and solid information in an active learning format that requires students to think and learn. The book provides a stimulating starting point for those learning about planning, managing, and evaluating reference services. Each chapter is thoroughly referenced, and many have charts and activities to help spark student engagement in the learning process. Over 30 tables and figures make complex information easy to access and understand.


Evaluation of Reference Services

Evaluation of Reference Services

Author: Linda S Katz

Publisher: Routledge

Published: 2013-10-18

Total Pages: 351

ISBN-13: 1317951271

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Library authorities address the increasing significance of reference services and the increasing need for evaluation of those services to further ensure professionalism and efficiency.


Reference and Information Services in the 21st Century, Second Edition Revised

Reference and Information Services in the 21st Century, Second Edition Revised

Author: Kay Ann Cassell

Publisher: ALA Neal-Schuman

Published: 2011-05-31

Total Pages: 461

ISBN-13: 9781555707408

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This practical guide teaches failsafe methods for identifying important materials by matching specific types of questions to the best available sources, regardless of format. Information on more than 300 sources has been updated to provide you high quality information.


Digital Reference Services

Digital Reference Services

Author: William A. Katz

Publisher: Routledge

Published: 2003

Total Pages: 466

ISBN-13:

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Digital Reference Services provides an overview of electronic reference services and software, and explores the opportunities that real-time digital reference services can offer in a variety of library settings. Experts in the field offer numerous reports and theory about the evolution of this new approach to answering reference questions. This well-referenced volume contains case examples, figures, useful Web sites, and case histories to show how the basic principles of digital reference services work. Librarians and students of information and library science will find this book helpful to enhance their library and electronic reference expertise.


The Evaluation of Worldwide Digital Reference Services in Libraries

The Evaluation of Worldwide Digital Reference Services in Libraries

Author: Jia Liu

Publisher: Elsevier

Published: 2007-06-30

Total Pages: 191

ISBN-13: 178063112X

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This book outlines and evaluates the digital reference services in libraries worldwide. The work is based on an international collaborative project between two groups from German and Chinese institutions, during which digital reference services provided by nearly 200 libraries all over the world were evaluated. The book also examines the reasons for the resulting differences; it also contains more generic proposals and perspectives on digital reference services. - An international, evaluative approach is taken - Includes unique information - which has never before being gathered and evaluated - Includes a brief introduction to the basic knowledge and development in the field of digital reference service in the library