Working as a funeral director can be a very stressful career. Not only are there time demands and heavy work loads, but funeral directors must deal both with preparing the deceased for their funeral and handling and caring for their grieving loved ones. Juggling all these tasks may account for why some claim that 50% of funeral directors are leaving the profession within their first five years. Why are so many funeral directors' burning out, and what can be done to minimize the effects of stress? Melanie Carr reveals that the secret may lie in emotional intelligence. Drawing on discoveries she made while working on her Ph.D. in Psychology, Melanie will share her key findings on the relationship between emotional intelligence and occupational stress. Some of the key takeaways you'll learn include: *What are the key components of Emotional Intelligence * How gender affects Emotional Intelligence * How age affects Emotional Intelligence * How Emotional Intelligence affects one's occupational stress * How you can improve your Emotional Intelligence This is a must-read for any Funeral Director! Whether you are experiencing stress or burnout currently, or you just want to improve your skill-set, this book will help you gain a better understanding of work stressors and how to overcome them.
Transform the way you see the world and the way the world sees you by effectively managing your emotions The happiest and most fulfilled people are not always the cleverest or most talented, skilled, or educated among us. Instead, those who can effectively manage feelings—their own and those of the people around them—frequently wear that crown. And now more than ever, emotional intelligence is the trait you need to develop to unlock your true potential. In the newly revised second edition of Emotional Intelligence, bestselling author of the Mindfulness Pocketbook and career coach, Gill Hasson, delivers yet another insightful roadmap to navigating and harnessing your emotions. You'll learn to boost your productivity, happiness, calm, and confidence as the author explains the startlingly straightforward fundamentals of our feelings. You'll also discover how to boost your “EQ” (emotional intelligence quotient) to improve your personal and work lives, manage conflict, understand office politics, deal with bullying, and more. Emotional Intelligence walks you through how to: Manage anxiety and stress so they don't overwhelm you at work or at home Express yourself and your desires clearly and simply so you can get more of what you want Be more assertive so you can protect yourself and those you care about from mistreatment Emotional Intelligence remains the gold standard in effective, self-guided resources for improving your mental health and your life.
The Good Funeral Guide is the first ever independent consumer guide to the funeral industry. It is for anyone who: - needs to arrange a funeral for someone now - has sick or elderly relatives or friends and knows that a funeral is imminent - wants to find a good funeral director and have some say in the funeral itself - wants to make future arrangements for their own funeral - would like to learn about deaths and funerals Authoritative, impartial and empowering, it is indispensable for those who don't want a conventional religious ceremony and invaluable for those who do. This is a book we will all need - probably at least twice.
What really is emotional intelligence? This book, aimed primarily at the university academic and those working and/or studying in higher education, seeks to help readers understand the term and the role emotional intelligence plays in education and business. It clearly identifies and critiques the three main models: the ability model (Salovey and Mayer), the mixed Model (Goleman, Bar-On) and the trait model (Petrides and Furnham). It discusses eustress, distress and chronic stress, reflecting on the effects negative types of stress can have on the human body, demonstrating how the modern workplace can lead to burnout. It emphasizes the importance of a healthy work/life balance while acknowledging the demands and pressures placed on organisations to compete within the global marketplace. It also explores how one may understand and process emotions, considering terms such as “learned optimism” and “learned helplessness”. Room for discussion is also given to the influence of bullying and harassment in the workplace and types of therapy that are presently available. It discusses strategies for coping with challenging experiences, providing anecdotes and case studies from university academics. It also considers how personality relates to emotional intelligence and how people cope with challenging experiences. The book delves into the term “intelligence”, showing how theories surrounding the concept have developed over the twentieth century; and it elucidates the link between emotional intelligence and wellbeing. The author discusses the effect stress can have on human telomeres (thus shortening lifespan) and sheds light on the darker sides of human nature, such as the so-called “dark triad” personality traits (psychopathy, narcissism and Machiavellian behaviour). Overall, the book is dedicated to the vital question: “Emotional intelligence: does it really matter?”
'Wonderful, thoughtful, practical' - Cariad Lloyd, Griefcast 'Encouraging and inspiring' - Dr Kathryn Mannix, author of Amazon bestseller With the End in Mind End-of-life doula Anna Lyons and funeral director Louise Winter have joined forces to share a collection of the heartbreaking, surprising and uplifting stories of the ordinary and extraordinary lives they encounter every single day. From working with the living, the dying, the dead and the grieving, Anna and Louise reveal the lessons they've learned about life, death, love and loss. Together they've created a profound but practical guide to rethinking the one thing that's guaranteed to happen to us all. We are all going to die, and that's ok. Let's talk about it. This is a book about life and living, as much as it's a book about death and dying. It's a reflection on the beauties, blessings and tragedies of life, the exquisite agony and ecstasy of being alive, and the fragility of everything we hold dear. It's as simple and as complicated as that.
The Leader’s Guide to Emotional Agility takes a new approach to emotional intelligence in action and translates it into critical skills that every leader needs to get the most out of themselves and their people. It outlines 8 steps for achieving emotional agility and resilience: Step 1: Becoming authentic Step 2: Becoming self-aware Step 3: Becoming aware of others Step 4: Using the emotions Step 5: Understanding the emotions Step 6: Managing your own emotions Step 7: Managing the emotions of others Step 8: Mindfulness for leaders The chapters, underpinned with scientific research, offer real-life illustrations from leaders facing real challenges and triumphs, as well as exercises, case studies, tips and strategies to put these steps into action. It also includes a self-assessment at the start of the book to help you find out how emotionally agile you already are. This straight-talking guide is the ultimate guide for busy managers wanting hard advice on how to deal with the softer side of business life.
Do You Have "NO Emotional Intelligence"? What is the biggest thing that controls you? No, it's not your demanding boss or control freak mother-in-law. Look inside and ask yourself, every decision you make...how do you make it and what is it based off of? If you think you make it based on rational-thinking, and that we're all logical creatures...think again! There is something within us older than prehistoric time...it's something called "emotions." Before our higher-thinking brain was developed that makes us intelligent creatures we are today, human-beings were primitive species ruled only by our instinctual nature and emotions. We like to think we are in control of ourselves, our well-being, our success, and our destiny, but somewhere deep down inside is still this outdated animalistic part of our brain that no longer serves us in the present, that overrides our self-control and let our emotions run wild. If our logic were to ever clash with our emotion, emotion would win because it has been around longer. That's why it's so easy to get lazy and not do what you're supposed to do BUT only WHAT you feel like doing WHEN you feel like, as well as easily get emotionally affected when your day has been going so well...until that one person messes it up or some bad news you get, read, or heard, causing your emotions to spin out of control. This is a lack of emotional control, and a lot of us are not in control of our emotions. You're constantly reactive to other people and the things around you, not taking proactive approach in life to what you want, whether success, love, or happiness. Now you know why you don't have a strong grasp over emotions. Whatever you do in this world is to experience emotions, such as entertainments or creating memories from new experiences, and such, it's all about the emotions felt. That's the importance of developing emotional intelligence! Within NO-Series "NO Emotional Intelligence?": What is emotional intelligence exactly? What is it made up of and its components, and why is it important to know these to have better mood and self well-being everyday? * What you need to AVOID to do that is NOT getting you the outcomes you want with other people because you are neglecting their emotions, and how they really feel underneath? * How develop emotional intelligence to have better control over yourself and get things done easily and do what you really want to do in life by controlling your emotions, and not letting your emotions control you? * How to improve empathy with people so they want to be around you because you're somebody they trust and look up to as a person and leader? * How to explore and decipher what your emotions are really telling you, rather than what it may appear, so you know how to go about it and make better life decisions in love or finance? * How to determine and measure your emotional intelligence level? Simple quizzes and tests to better understand yourself and your relationship with people and how to approach things positively. * How to build your own emotional support so you'll always be secure and stable, regardless how people treat you or how tough times are? This is very crucial to have! * Plus, custom practical "how-to" strategies, techniques, applications and exercises to make friends and keep them. ...and tons more. Master your emotions, master your life. Get emotional intelligence, become emotionally intelligence now!
Nowadays, not only psychologists are interested in the study of Emotional Intelligence (EI). Teachers, educator, managers, employers, and people, in general, pay attention to EI. For example, teachers would like to know how EI could affect student’s academic results, and managers are concerned about how EI influences their employees’ performance. The concept of EI has been widely used in recent years to the extent that people start to applying it in daily life. EI is broadly defined as the capacity to process and use emotional information. More specifically, according to Mayer and Salovey, EI is the ability to: “1) accurate perception, appraise, and expression of emotion; 2) access and/or generation of feelings when they facilitate thought; 3) understand emotions and emotional knowledge; and 4) regulate emotions to promote emotional and intellectual growth” (Mayer and Salovey 1997, p. 10). When new information arises into one specific area of knowledge, the work of the scientists is to investigate the relation between this new information and other established concepts. In this sense, EI could be considered as a new framework to explain human behaviour. As a young concept in Psychology, EI could be used to elucidate the performance in the activities of everyday life. Over the past two decades, studies of EI have tried to delimitate how EI is linked to other competences. A vast number of studies have reported a relation between EI and a large list of competences such as academic and work success, life satisfaction, attendee to emotions, assertiveness, emotional expression, emotional-based decision making, impulsive control, stress management, among others. Moreover, recent researches have shown that EI plays an important role in the prediction of behaviour besides personality and cognitive factors. However, it is not until quite recently, that studies on EI have considered the importance of individual differences in EI and their interaction with cognitive abilities. The general issue of this Research Topic was to expose the role of individual differences on EI in the development of a large number of competencies that support a more efficient performance in people’s everyday life. The present Research Topic provide an extensive review that may give light to the better understanding of how individual differences in EI affect human behaviour. We have considered studies that analyse: 1) how EI contributes to emotional, cognitive and social process beyond the well-known contribution of IQ and personality traits, as well as the brain system that supports the EI; 2) how EI contributes to relationships among emotions and health and well-being, 3) the roles of EI during early development and the evaluation in different populations, 4) how implicit beliefs about emotions and EI influence emotional abilities.
Building upon his earlier book Effective Multi-Unit Leadership (described by the Leadership and Organization Journal as ‘one of the key books of its kind for this decade’) Professor Chris Edger has produced a book that clearly defines and outlines the ‘professional practice’ of outstanding retail Area Managers. Bursting with real-life Case Studies this book will be essential reading for General Managers who aim to go further up the chain of command and Area Managers who want to be the best! Professor Edger outlines how Area Managers can ‘close down the distance’ between themselves and their units in order to optimise performance. Without abandoning academic rigor he produces essential ‘how to’ checklists for the ambitious GM or Area Manager that can be applied out in the field. This book is a must read for those that aspire to become great retail Area Managers.
Organizing Words presents a series of essays on some 220 widely used - and much debated - terms in the social sciences, and organization studies. Each essay explores the meanings and uses of the word; and also the controversies they have sparked. The book aims to be a first port of call for students, researchers and scholars who wish to familiarize themselves with these key ideas and use them in their own work. The book is neither an encyclopaedia nor a dictionary, but a thesaurus. As such it combines both the original meaning of a thesaurus as a treasure trove, with its more contemporary characteristics of an accessible and practical resource. Primarily aimed at those interested in social and organizational studies, it will appeal to all those interested in the human sciences. It does not claim to be canonical or all-inclusive, but each entry seeks to enlighten and help, without patronizing or obscuring disagreements and difficulties. The book seeks to be re-assuring without being complacent or 'comfortable', to be authoritative without being doctrinaire, and to be critical without being destructive. Words help us express ourselves, and make sense of our experiences and our actions; and they help us to organize ourselves, our thoughts and our universe. Organizing Words will be an invaluable resource for essay-writing and a useful tool in planning and carrying out projects and dissertations. Most of the entries have been written by Yiannis Gabriel, with 40 essays coming from other experts in particular areas.
