Embracing Gen Z: your guide to understand, engage and communicate with Generation Z in the workplace
Embracing Gen Z: your guide to understand, engage and communicate with Generation Z in the workplace

Author: Pol Mas

Publisher: Pol Mas

Published: 2022-09-27

Total Pages: 169

ISBN-13:

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Would you like to discover in detail Generation Z? Do you work with young people and find it increasingly difficult to interact with them? Have you always dreamed of having a productive and intergenerational team? Lately, I have started to hear comments about the difficulty of interacting and working with the new generation of young people who have just started to work, Gen Z. But are they really the ones who had to adapt to us? Or are the rest of us the ones who had to adapt to them? Conscientious as I am, I became obsessed with finding a solution for such a problem and coming up with a systematic approach that would allow me to connect with them. For that purpose, I conducted an exhaustive literature review and drafted a methodology to make it possible. After this extensive study, I identified some tricks that worked well with them and developed a methodology that I have been improving based on my experience in recent years. In this book, full of practical advice and anecdotes, you will discover: ★ How Generation Z thinks and acts ★ The 10 trendy technologies among young people ★ My top 10 tips for dealing with them ★ How to connect with them in 4 weeks ★ How to carry out an agile action plan ★ How to create a productive and intergenerational team ★ And much, much more. Who is this book for: This book is for anyone who often works or interacts with young people and wants to empower themselves. This book is for you if: · You want to know which generation you belong to · You want to understand generation Z in depth · You don't know how to leverage the latest technologies · You would like to apply agility in your daily life · You find it difficult to reach your goals · You work in an unproductive team It's up to you: You can lament all the problems you have with Gen Z or take action by reading this book.

The Generation Z Guide
The Generation Z Guide

Author: Ryan Jenkins

Publisher:

Published: 2019-11-26

Total Pages: 380

ISBN-13: 9780998891910

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The Generation Z Guide equips professionals to improve recruitment, enhance engagement, and effectively train and develop the post-Millennial generation. Born after 1998, Generation Z ranges from those entering high school, completing undergraduate college, and starting careers. Generation Z is very different than Millennials and their rapid entrance into the workforce is increasing the complexity of managing and working across generations. In fact, 62 percent of Generation Z anticipate challenges working with Baby Boomers and Generation X. Generation Z has never known a Google-free world. Growing up during the most accelerated and game-changing periods of technological advancements in history has imprinted Generation Z with new behaviors, preferences, and expectations of work, communication, leadership, and much more. The Generation Z Guide's insights are research based and the applications are marketplace tested. Learn from leading companies on how best to attract, engage, and lead Generation Z.

Generation Z Goes to College
Generation Z Goes to College

Author: Corey Seemiller

Publisher: John Wiley & Sons

Published: 2016-01-19

Total Pages: 325

ISBN-13: 1119143454

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Say Hello to Your Incoming Class—They're Not Millennials Anymore Generation Z is rapidly replacing Millennials on college campuses. Those born from 1995 through 2010 have different motivations, learning styles, characteristics, skill sets, and social concerns than previous generations. Unlike Millennials, Generation Z students grew up in a recession and are under no illusions about their prospects for employment after college. While skeptical about the cost and value of higher education, they are also entrepreneurial, innovative, and independent learners concerned with effecting social change. Understanding Generation Z's mindset and goals is paramount to supporting, developing, and educating them through higher education. Generation Z Goes to College showcases findings from an in-depth study of over 1,100 Generation Z college students from 15 vastly different U.S. higher education institutions as well as additional studies from youth, market, and education research related to this generation. Authors Corey Seemiller and Meghan Grace provide interpretations, implications, and recommendations for program, process, and curriculum changes that will maximize the educational impact on Generation Z students. Generation Z Goes to College is the first book on how this up-and-coming generation will change higher education.

Engaging Gen Z
Engaging Gen Z

Author: Michael Pankowski

Publisher:

Published: 2020-04-27

Total Pages: 134

ISBN-13:

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Engaging Gen Z: Lessons To Effectively Engage Generation Z Via Marketing, Social Media, Retail, World & School is informed and inspired by Gen Zers, ages 13-23. This book is the essential guide to understanding how to effectively engage this incredibly important consumer segment so that you can set yourself up for success now and over the next 15 years. If you take time to review the lessons, research and recommendations Michael and I detail in this book, you will establish a highly productive collaboration and partnership with Gen Z in the same way that Michael and I have in writing this book and co-authoring our thought leadership.

Intergenerational Engagement
Intergenerational Engagement

Author: Dillon Kalkhurst

Publisher: Createspace Independent Publishing Platform

Published: 2018-01-07

Total Pages: 266

ISBN-13: 9781983657016

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Intergenerational Engagement: Understanding the Five Generations in The Economy" offers much more than a simple path of just trying to figure out Millennials. The book will first, help you become self-aware of your own generational tendencies so you can then, embrace age-diversity, dispel generational stereotypes, and learn how to use each generations' unique strengths to: * Enhance Internal and External Communications* Boost Customer Engagement and Sales* Increase Productivity* Bring Generational Harmony to the Workplace, School, Community, and the Family Your success as a business owner, manager, employee, educator, or parent is often in direct proportion to your ability to effectively connect and communicate with other people. The problem is that not everyone speaks the same language. The 'language' that people 'speak' can be influenced just as much by their age as the country in which they live. Today, humans are living longer than ever before. This has created a scenario in our society in which five different generations are active in the economy, the workplace, the household, and the education system. From the Silent Generation to Baby Boomers, Gen Xers, Millennials, and iGens, we all live on this planet and interact daily. Each generation has values, expectations, and tendencies that are unique to them and their peers. A one-size-fits-all model will not work regarding engagement methodology. Learning to bridge the generational gaps and relate to people on their level will be invaluable in your quest to excel in life. In this book, Dillon condenses decades of his knowledge and experience, distilling it into easily understandable information that will help you better understand yourself, customers, employees, managers, co-workers, teachers, parents, teachers, teens, and even complete strangers.

The AI Revolution in Customer Service and Support
The AI Revolution in Customer Service and Support

Author: Ross Smith

Publisher: Pearson Education

Published: 2024-07-16

Total Pages: 467

ISBN-13: 0138286655

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In the rapidly evolving AI landscape, customer service and support professionals find themselves in a prime position to take advantage of this innovative technology to drive customer success. The AI Revolution in Customer Service and Support is a practical guide for professionals who want to harness the power of generative AI within their organizations to create more powerful customer and employee experiences. This book is designed to equip you with the knowledge and confidence to embrace the AI revolution and integrate the technology, such as large language models (LLMs), machine learning, predictive analytics, and gamified learning, into the customer experience. Start your journey toward leveraging this technology effectively to optimize organizational productivity. A portion of the book’s proceeds will be donated to the nonprofit Future World Alliance, dedicated to K-12 AI ethics education. IN THIS BOOK YOU’LL LEARN About AI, machine learning, and data science How to develop an AI vision for your organization How and where to incorporate AI technology in your customer experience fl ow About new roles and responsibilities for your organization How to improve customer experience while optimizing productivity How to implement responsible AI practices How to strengthen your culture across all generations in the workplace How to address concerns and build strategies for reskilling and upskilling your people How to incorporate games, play, and other techniques to engage your agents with AI Explore thought experiments for the future of support in your organization “Insightful & comprehensive—if you run a service & support operation, put this book on your essential reading list right now!” —PHIL WOLFENDEN, Cisco, VP, Customer Experience “This book is both timely and relevant as we enter an unprecedented period in our industry and the broader world driven by Generative AI. The magnitude and speed of change we’re experiencing is astounding and this book does an outstanding job balancing technical knowledge with the people and ethical considerations we must also keep front of mind.” —BRYAN BELMONT, Microsoft, Corporate VP, Customer Service & Support “The authors of this book are undoubtedly on the front lines of operationalizing Gen AI implementations in customer support environments... and they know undoubtedly that at its core, support is about people and genuine human connections. This book walks you through their journey to keep people at the center of this technical tsunami.” —PHAEDRA BOINODIRIS, Author, AI for the Rest of Us

iGen
iGen

Author: Jean M. Twenge

Publisher: Simon and Schuster

Published: 2017-08-22

Total Pages: 452

ISBN-13: 1501152025

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As seen in Time, USA TODAY, The Atlantic, The Wall Street Journal, and on CBS This Morning, BBC, PBS, CNN, and NPR, iGen is crucial reading to understand how the children, teens, and young adults born in the mid-1990s and later are vastly different from their Millennial predecessors, and from any other generation. With generational divides wider than ever, parents, educators, and employers have an urgent need to understand today’s rising generation of teens and young adults. Born in the mid-1990s up to the mid-2000s, iGen is the first generation to spend their entire adolescence in the age of the smartphone. With social media and texting replacing other activities, iGen spends less time with their friends in person—perhaps contributing to their unprecedented levels of anxiety, depression, and loneliness. But technology is not the only thing that makes iGen distinct from every generation before them; they are also different in how they spend their time, how they behave, and in their attitudes toward religion, sexuality, and politics. They socialize in completely new ways, reject once sacred social taboos, and want different things from their lives and careers. More than previous generations, they are obsessed with safety, focused on tolerance, and have no patience for inequality. With the first members of iGen just graduating from college, we all need to understand them: friends and family need to look out for them; businesses must figure out how to recruit them and sell to them; colleges and universities must know how to educate and guide them. And members of iGen also need to understand themselves as they communicate with their elders and explain their views to their older peers. Because where iGen goes, so goes our nation—and the world.

Gentelligence
Gentelligence

Author: Megan Gerhardt

Publisher: Rowman & Littlefield

Published: 2021-06-08

Total Pages: 293

ISBN-13: 1538142155

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"Vital for any organization with multigenerational staffs, and for marketers, public relations professionals, HRD managers, or executives." Library Journal, Starred Review Gentelligence: The Revolutionary Approach to Leading an Intergenerational Workforce presents a transformative way to end the generational wars once and for all. This book first introduces Gentelligence as a powerful business strategy and shows why it is critical for the future of work. It then presents a practical guide and a call to action for leaders of all ages to unlock the potential strengths of each generation. Readers will learn how an intergenerational workforce can be reframed as a profound business opportunity and discover how Gentelligence can help them win the talent war, create strong, diverse teams, and build adaptable cultures that will flourish in an era of rapid change. Gentelligence shares groundbreaking evidence that will have readers thinking about their generationally diverse workforce in an entirely different way. Readers will discover: Where generational conflict originates, and how it results in both dangerous ageism and reverse ageism in today’s workplaces. Why the generation gap stems from a misunderstanding of shared core values across all generations. How to find essential common ground with colleagues, both older and younger, and recognize the unique needs that come with different generational identities. How generational shaming leads us to view those from other generations as competitors rather than collaborators, further damaging employee engagement, team dynamics, innovation, and organizational culture. How leveraging the unique strengths of each generation at work can lead to a win-win outcome for all. How traditional views on leadership have been turned upside down as a result of new generational dynamics, with many employees currently being led by managers that are younger than themselves, and older leaders struggling to make sense of changing norms around authority and power. Gentelligence reveals the opportunities within an intergenerational workforce and provides actionable tools to help leaders build Gentelligent organizations. Unlike other books on generational leadership, this book rejects common stereotypes assigned to different generations, replacing them with a deep understanding of why those who grew up in different times may behave in unique and valuable, ways. We challenge leaders to go beyond simply accepting generational differences to leverage them proactively to increase engagement, innovation, and organizational success.

Spin Sucks
Spin Sucks

Author: Gini Dietrich

Publisher: Pearson Education

Published: 2014

Total Pages: 165

ISBN-13: 078974886X

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Go beyond PR spin! Master better ways to communicate honestly and regain the trust of your customers and stakeholders with this book.

101 Tips for Surviving in a Pandemic
101 Tips for Surviving in a Pandemic

Author: Kate Battaglia

Publisher: Loving Healing Press

Published: 2022

Total Pages: 45

ISBN-13: 1615996451

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Kate Paris Battaglia, a resilient high school student, has taken advantage of COVID-imposed solitude to author her first book: 101 Tips for Surviving in a Pandemic: A Generation Z Guidebook. Born near 2000, Kate allows readers to travel into the minds of a generation accustomed to the technology of the internet. However, she surprisingly does not dwell on social media to cure all ills that COVID-19 and its variants have inflicted upon the "zoomers" of Gen Z. This astute young author: 🟣 offers advice on finding creative outlets in confined spaces. 🟣 suggests sharing resources and affection with both neighbor and stranger. 🟣 provides hope to those who have lost it in the melee of COVID variants, uncertain vaccines and treatments, and a changing educational and work landscape. 🟣 gives older generations (as baby boomers) a new vocabulary - like vlog! Her survival tips are as simple as planting flowers and as complex as forgiveness. Kate Battaglia truly gives us a COVID guidebook for all ages! "As a special education teacher and mother, I have labored to engage the young during periods of isolation (and remote learning) during the COVID -19 pandemic. Kate Battaglia has written the book I didn't know I needed, with tips that are useful and intuitive. She gives readers a window into the world of Generation Z, and new vocabulary to use both in teaching and parenting!" - Kelly B. Darmofal, author of 101 Tips for Recovering from Traumatic Brain Injury "I have been running online courses on positive psychology to help people cope with climate and COVID anxiety. I found many of my recommendations among the tips in this delightful little book, adapted to the needs and preferences of today's young people. As a Professional Grandfather, I am delighted to adopt Kate as a granddaughter, and can see a great future ahead of her. This list of 101 Tips is a coping aid, but it is also amusing and entertaining. Regardless of your age, you can't do much better than to use it as a starting point for improving your attitude to life, regardless of your circumstances." - Bob Rich, PhD, author of From Depression to Contentment: A Self-Therapy Guide "The isolation experienced by GEN Z due this pandemic is worrisome to all educators across the world. Kate's tips encourage GEN Z to take risks, challenge their minds and emotions, all while daring to try something new to support their social emotional well being and growth!" - Maria J. Davis, M.Ed., Barbieri Elementary School Principal, Massachusetts From Loving Healing Press www.LHPress.com