Cross-Cultural Aspects of Tourism and Hospitality

Cross-Cultural Aspects of Tourism and Hospitality

Author: Erdogan Koc

Publisher: Routledge

Published: 2020-09-03

Total Pages: 361

ISBN-13: 1000172066

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Cross-Cultural Aspects of Tourism and Hospitality is the first textbook to offer students, lecturers, researchers and practitioners a comprehensive guide to the influence of culture on service providers as well as on customers, affecting both the supply and the demand sides of the industry – organisational behaviour, and human resource management, and marketing and consumer behaviour. Given the need for delivering superior customer value, understanding different cultures from both demand and supply sides of tourism and hospitality and the impact of culture on these international industries is an essential part of all students’ and practitioners’ learning and development. This book takes a research-based approach critically reviewing seminal cultural theories and evaluating how these influence employee and customer behaviour in service encounters, marketing, and management processes and activities. Individual chapters cover a diverse range of cultural aspects including intercultural competence and intercultural sensitivity, uncertainty and risk avoidance, context in communication, power distance, indulgence and restraint, time orientation, gender, assertiveness, individualism and collectivism, performance orientation, and humane orientation. This book integrates international case studies throughout to show the application of theory, includes self-test questions, activities, further reading, and a set of PowerPoint slides to accompany each chapter. This will be essential reading for all students, lecturers, researchers and practitioners and future managers in the fields of Tourism and Hospitality.


Energy Reduction at U.S. Air Force Facilities Using Industrial Processes

Energy Reduction at U.S. Air Force Facilities Using Industrial Processes

Author: National Research Council

Publisher: National Academies Press

Published: 2013-02-04

Total Pages: 77

ISBN-13: 0309270278

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The Department of Defense (DoD) is the largest consumer of energy in the federal government. In turn, the U.S. Air Force is the largest consumer of energy in the DoD, with a total annual energy expenditure of around $10 billion. Approximately 84 percent of Air Force energy use involves liquid fuel consumed in aviation whereas approximately 12 percent is energy (primarily electricity) used in facilities on the ground. This workshop was concerned primarily with opportunities to reduce energy consumption within Air Force facilities that employ energy intensive industrial processes-for example, assembly/disassembly, painting, metal working, and operation of radar facilities-such as those that occur in the maintenance depots and testing facilities. Air Force efforts to reduce energy consumption are driven largely by external goals and mandates derived from Congressional legislation and executive orders. To date, these goals and mandates have targeted the energy used at the building or facility level rather than in specific industrial processes. In response to a request from the Deputy Assistant Secretary of the Air Force for Energy and the Deputy Assistant Secretary of the Air Force for Science, Technology, and Engineering, the National Research Council, under the auspices of the Air Force Studies Board, formed the Committee on Energy Reduction at U.S. Air Force Facilities Using Industrial Processes: A Workshop. The terms of reference called for a committee to plan and convene one 3 day public workshop to discuss: (1) what are the current industrial processes that are least efficient and most cost ineffective? (2) what are best practices in comparable facilities for comparable processes to achieve energy efficiency? (3) what are the potential applications for the best practices to be found in comparable facilities for comparable processes to achieve energy efficiency? (4) what are constraints and considerations that might limit applicability to Air Force facilities and processes over the next ten year implementation time frame? (5) what are the costs and paybacks from implementation of the best practices? (6) what will be a proposed resulting scheme of priorities for study and implementation of the identified best practices? (7) what does a holistic representation of energy and water consumption look like within operations and maintenance?


Trends and Research in the Decision Sciences

Trends and Research in the Decision Sciences

Author: Decision Sciences Institute. Annual Meeting

Publisher: Pearson Education

Published: 2015

Total Pages: 400

ISBN-13: 0133925374

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Decision science offers powerful insights and techniques that help people make better decisions to improve business and society. This new volume brings together the peer-reviewed papers that have been chosen as the "best of the best" by the field's leading organization, the Decision Sciences Institute. These papers, authored by respected decision science researchers and academics from around the world, will be presented at DSI's 45th Annual Meeting in Tampa, Florida in November 2014. The first book of papers ever assembled by DSI, this volume describes recent methods and approaches in the decision sciences, with a special focus on how accelerating technological innovation is driving change in the ways organizations and individuals make decisions. These papers offer actionable insights for decision-makers of all kinds, in business, public policy, non-profit organizations, and beyond. They also point to new research directions for academic researchers in decision science worldwide.


MGMT4

MGMT4

Author: Chuck Williams

Publisher: Cengage AU

Published: 2019-09-09

Total Pages: 426

ISBN-13: 0170427374

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MGMT4 is the fourth Asia–Pacific edition of this innovative approach to teaching and learning the principles of management. Concise yet complete coverage of the subject, supported by a suite of online learning tools and teaching material equips students and instructors with the resources required to successfully undertake an introductory management course. This highly visual and engaging resource is now available on the MindTap eLearning platform, allowing for seamless delivery both online and in-class. With the Cengage Mobile app students can take course materials with them – anytime, anywhere. New, print versions of this book include access to the MindTap platform.


OECD Development Pathways Production Transformation Policy Review of the Dominican Republic Preserving Growth, Achieving Resilience

OECD Development Pathways Production Transformation Policy Review of the Dominican Republic Preserving Growth, Achieving Resilience

Author: OECD

Publisher: OECD Publishing

Published: 2020-07-29

Total Pages: 128

ISBN-13: 9264608176

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The Dominican Republic, though the fastest-growing economy in Latin America and the Caribbean since 2010, cannot afford complacency. The COVID-19 crisis may accelerate existing global trends that created the need for reforms addressing structural weaknesses that lurked beneath the surface well before the pandemic. The Production Transformation Policy Review (PTPR) of the Dominican Republic identifies priority reforms to update the national strategy, with perspectives on agro-food and nearshoring.