The very nature of higher education, with its long ties to tradition and academic values, does not lend itself easily to emerging ICT strategies. This book asks how we, as educators, can shift mind-sets, practices, policies, and attitudes in higher education in order to serve society and meet the educational needs of today.
Transformative Leadership and Sustainable Innovation in Education is a valuable resource to a diverse network of policy makers, school and university leaders, educators, practitioners, curriculum designers, innovators, and investors who want to collaborate to identify and implement innovations that transform education and research.
Drawing on international and multidisciplinary perspectives, Moving Higher Education Beyond Covid-19 explores how HEIs may use crises as an opportunity to develop, to transform, and to improve their institutional resilience.
Offering insights into the adaptational strategies that were employed by higher education institutions worldwide during the Covid-19 pandemic, this volume considers the lasting effects of adaptation and change, as well as the perception of universities’ role in society and desired ways of operating. Nearly overnight, the pandemic forced university leaders and faculty across the world to switch to remote models, not only of teaching and learning but also of managing an entire institution. This book recognizes how the scale of challenges as well as the range of measures specific universities had to undertake was uneven, with some being better equipped than the others. Using a selection of international case studies, it offers an insight into strategies employed by institutions worldwide to navigate the crisis, and highlights the targets and objectives addressed by them during these processes. In so doing, it offers invaluable lessons for the years to come. An indispensable study into strategies that result in resilience and sustainability for universities, this book is essential reading for scholars of education, pedagogy, and organizational change in the higher education sector, as well as educational leaders around the world.
Against the backdrop of disintegrative tendencies in the EU, this book offers a detailed understanding of the key issues, challenges, and opportunities that educators across Europe and beyond encounter on a daily basis when teaching EU-related course content at higher education institutions.
Technology-Enhanced Healthcare Education promotes the best practices and lessons learnt from COVID-19 and highlights the importance and impact of using information systems to increase levels of health literacy.
Drawing on research and hands-on experience, this book includes contributions which draw on linguistic research on 2nd and 3rd language acquisition, as well as case studies of specific challenges in teaching content courses in various disciplines, to offer a roadmap of how educators might facilitate the learning of their bilingual student cohort.
This book promotes an interdisciplinary approach to maintenance, through the presentation of practical and theoretical research in the field of electrical, civil, and mechanical engineering. The goal is to raise the level of maintenance knowledge, taking into account the continuous advancement of engineering and technology in all spheres of economy, infrastructure, and public services. This book contains papers presented at the 30th International Conference on Organization and Technology of Maintenance (OTO 2021), and the conference was held on Josip Juraj Strossmayer University of Osijek, Faculty of Electrical Engineering, Computer Science and Information Technology Osijek on 10-11 December 2021. The book brings 36 original papers written by authors from ten countries that underwent a blind review process by the international review board members. The conference covers the topics as organization and management of maintenance, maintenance technologies, quality management in system maintenance, information systems in maintenance, product lifecycle management, design for maintainability, material and structure properties, reliability of technical systems and environmental safety, diagnosis and prognosis of failures and operational malfunctions, design optimization for maintenance, maintenance in technical systems, analysis of efficiency and cost effectiveness of maintenance, influence of maintenance on the environment and employee safety, maintenance legislation, and education for maintenance. The papers presented in the book reflect the current state of approach to maintenance as an interdisciplinary field. The OTO conference proved itself as an ideal opportunity for communication between scientists and experts in maintenance practice with the aim to raise the level of expertise and introduce new methods and maintenance procedures into everyday practice.
Integration of artificial intelligence (AI) into customer relationship management (CRM) automates the sales, marketing, and services in organizations. An AI-powered CRM is capable of learning from past decisions and historical patterns to score the best leads for sales. AI will also be able to predict future customer behavior. These tactics lead to better and more effective marketing strategies and increases the scope of customer services, which allow businesses to build healthier relationships with their consumer base. Adoption and Implementation of AI in Customer Relationship Management is a critical reference source that informs readers about the transformations that AI-powered CRM can bring to organizations in order to build better services that create more productive relationships. This book uses the experience of past decisions and historical patterns to discuss the ways in which AI and CRM lead to better analytics and better decisions. Discussing topics such as personalization, quality of services, and CRM in the context of diverse industries, this book is an important resource for marketers, brand managers, IT specialists, sales specialists, managers, students, researchers, professors, academicians, and stakeholders.
