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Author: Ellen Reid Smith
Publisher: HarperCollins Publishers
Published: 2000
Total Pages: 312
ISBN-13:
DOWNLOAD EBOOK"No matter which segment of the online economy you hail from, this is the essential handbook for initiating, cultivating, and extending that rarest of company assets: e-loyalty."--BOOK JACKET.
Author: Marek Kurzynski
Publisher: Springer Science & Business Media
Published: 2007-12-13
Total Pages: 895
ISBN-13: 3540323902
DOWNLOAD EBOOKth This book contains papers accepted for presentation at the 4 International Conference on Computer Recognition Systems CORES'05, May 22-25, 2005, Rydzyna Castle (Poland), This conference is a continuation of a series of con ferences on similar topics (KOSYR) organized each second year, since 1999, by the Chair of Systems and Computer Networks, Wroclaw University of Tech nology. An increasing interest to those conferences paid not only by home but also by foreign participants inspired the organizers to transform them into conferences of international range. Our expectations that the community of specialists in computer recognizing systems will find CORES'05 a proper form of maintaining the tradition of the former conferences have been confirmed by a large number of submitted papers. Alas, organizational constraints caused a necessity to narrow the acceptance criteria so that only 100 papers have been finally included into the conference program. The area covered by accepted papers is still very large and it shows how vivacious is scientific activity in the domain of computer recognition methods and systems. It contains vari ous theoretical approaches to the recognition problem based on mathematical statistics, fuzzy sets, morphological methods, wavelets, syntactic methods, genetic algorithms, artificial neural networks, ontological models, etc. Most attention is still paid to visual objects recognition; however, acoustic, tex tual and other objects are also considered. Among application areas medical problems are in majority; recognition of faces, speech signals and textual in formation processing methods being also investigated.
Author: Albert O. Hirschman
Publisher: Harvard University Press
Published: 1970
Total Pages: 180
ISBN-13: 9780674276604
DOWNLOAD EBOOKAn innovator in contemporary thought on economic and political development looks here at decline rather than growth. Albert O. Hirschman makes a basic distinction between alternative ways of reacting to deterioration in business firms and, in general, to dissatisfaction with organizations: one, “exit,” is for the member to quit the organization or for the customer to switch to the competing product, and the other, “voice,” is for members or customers to agitate and exert influence for change “from within.” The efficiency of the competitive mechanism, with its total reliance on exit, is questioned for certain important situations. As exit often undercuts voice while being unable to counteract decline, loyalty is seen in the function of retarding exit and of permitting voice to play its proper role. The interplay of the three concepts turns out to illuminate a wide range of economic, social, and political phenomena. As the author states in the preface, “having found my own unifying way of looking at issues as diverse as competition and the two-party system, divorce and the American character, black power and the failure of ‘unhappy’ top officials to resign over Vietnam, I decided to let myself go a little.”
Author: Yuan Gao
Publisher: IGI Global
Published: 2005-01-01
Total Pages: 350
ISBN-13: 9781591403272
DOWNLOAD EBOOKWeb Systems Design and Online Consumer Behavior takes and interdisciplinary approach toward systems design in the online environment by providing an understanding of how consumers behave while shopping online and how certain system design elements may impact consumers' perceptions, attitude, intentions, and actual behavior. This book contains theoretical and empirical research from expert scholars in a number of areas including communications, psychology, marketing and advertising, and information systems. This book provides an integrated look at the subject area as described above to further our understanding of the linkage among various disciplines inherently connected with one another in electronic commerce.
Author:
Publisher:
Published: 1980
Total Pages: 372
ISBN-13:
DOWNLOAD EBOOKAuthor: Jay Kandampully
Publisher: Springer Science & Business Media
Published: 2011-12-09
Total Pages: 341
ISBN-13: 1461415535
DOWNLOAD EBOOK“Great retailers are great at service. No exceptions. This book offers a wealth of insight into delivering excellent retail service.” ---Leonard L. Berry, Distinguished Professor of Marketing, N.B Zale Chair in Retailing and Market Leadership, Mays Business School, Texas A&M University "With a growing understanding of service as a phenomenon and perspective of business and marketing, retailers are increasingly seeing the need to transform from distribution of products to service providers. This book includes considerable insight regarding the importance of the service perspective and how it can be implemented in retailing." --Christian Grönroos, Professor of Service and Relationship Marketing, CERS Centre for Relationship Marketing and Service Management, Hanken School of Economics, Finland "Consisting of chapters written by leading scholars in service management and retailing from around the world, this comprehensive book offers rich insights for how retailers can excel and achieve sustainable competitive advantage by invoking and implementing service management principles. This enlightening book is a valuable resource for students, researchers and practitioners with an interest in retailing." --A. "Parsu" Parasuraman, Professor of Marketing & The James W. McLamore Chair, School of Business Administration, University of Miami Coral Gables, Florida "Service excellence and service innovation are critical for success in today’s competitive retail marketplace. Service Management: The New Paradigm in Retailing provides a contemporary and transformative lens for accomplishing these essential goals." --Mary Jo Bitner, Professor, Director Center for Services Leadership, W.P. Carey School of Business, Arizona State University
Author: Erkan Sezgin
Publisher: Springer
Published: 2016-01-20
Total Pages: 146
ISBN-13: 9811000875
DOWNLOAD EBOOKThis book focuses on the role of e-consumers and e-marketing in the era of new tourism. It addresses themes such as the tourism "prosumer" at work, the evolution of tourism services, the collaboration and co-creation, as well as the e-complaint behavior of e-consumers in tourism. It also discusses topics such as mobile marketing, gamification as a marketing communication tool, the impact of social media on tourism consumers, and the use of e-loyalty programs in the accommodation sector. Students taking e-marketing and market research courses in tourism can use this work as a source book for the principles of new marketing management. e-Consumers in the Era of New Tourism serves as a helpful resource for practitioners, as well as researchers and students of e-marketing.
Author: Kamath, Narasimha
Publisher: IGI Global
Published: 2016-02-09
Total Pages: 460
ISBN-13: 1466698950
DOWNLOAD EBOOKCustomer satisfaction is a pivotal component to any business that provides goods or services to the public. By effectively managing the flow of products, business can adapt to the growing demands of consumers and deliver successful customer service. The Handbook of Research on Strategic Supply Chain Management in the Retail Industry is an authoritative reference source for the latest scholarly research on properly managing business processes in order to satisfy end-user requirements and increase competitive advantage in the retail marketplace. Highlighting concepts relating to field applications, customer relationships, and current trends in logistics management, this book is ideally designed for business professionals, managers, upper-level students, and researchers interested in innovative strategies and best practices in modern supply chains.
Author: Šárka Zapletalová
Publisher: Springer Nature
Published: 2023-02-11
Total Pages: 120
ISBN-13: 3031235746
DOWNLOAD EBOOKOnline shopping is undergoing significant changes around the globe, evolving in the food and non-food segments alike. Representing a vital distribution channel that reaches countless customers, sales from online shopping have long-since exceeded USD 1000 billion per year and are growing steadily. This book is intended for general readers and professionals interested in companies’ strategic orientation in connection with their online format and building and strengthening customer loyalty. In this regard, their business strategies are not considered in their full scope and complexity; instead, the book focuses more narrowly on the relationship between business strategy, buying behavior and customer loyalty.
Author: Dheeraj Sharma
Publisher: Springer
Published: 2015-05-29
Total Pages: 160
ISBN-13: 3319186965
DOWNLOAD EBOOKThis volume includes the full proceedings from the 2010 Cultural Perspectives in Marketing Conference held in Lille, France with the theme Cultural Perspectives in a Global Marketplace. This volume presents papers on various topics including marketing management, marketing strategy, and consumer behavior. Founded in 1971, the Academy of Marketing Science is an international organization dedicated to promoting timely explorations of phenomena related to the science of marketing in theory, research, and practice. Among its services to members and the community at large, the Academy offers conferences, congresses and symposia that attract delegates from around the world. Presentations from these events are published in this Proceedings series, which offers a comprehensive archive of volumes reflecting the evolution of the field. Volumes deliver cutting-edge research and insights, complimenting the Academy’s flagship journals, the Journal of the Academy of Marketing Science (JAMS) and AMS Review. Volumes are edited by leading scholars and practitioners across a wide range of subject areas in marketing science.
