This book examines 'dysborgs' (dysfunctional bureaucratic organizations) through the establishment of a theory of the dysborg and some of its theoretical antecedents, the study of conditions under which dysborgian elements recede in favor of functional bureaucracy, the reformulation of a theory of bureaucracy in academia, a study of the politics of bureaucracy in command economies, and an inquiry into the existence of convergence and divergence in the operation of the institution of bureaucracy in the East and West. Contents: The Theory of Dysfunctional Bureaucratic Organizations; Ibn Khaldun's Fourteenth-Century Views on Bureaucracy; The Bureaucratic East-West Synthesis; Bureaucracy, Politics, and Economics in Command Economies; The Bureaucratic Syndrome in Academia; An Analysis of the Uniqueness of the Japanese Public and Private Bureaucracy.
How can we intervene in the systemic bureaucratic dysfunction that beleaguers the public sector? De Jong examines the roots of this dysfunction and presents a novel approach to solving it. Drawing from academic literature on bureaucracy and problem solving in the public sector, and the clinical work of the Kafka Brigade—a social enterprise based in the Netherlands dedicated to diagnosing and remedying bureaucratic dysfunction in practice, this study reveals the shortcomings of conventional approaches to bureaucratic reform. The usual methods have failed to diagnose problems, distinguish symptoms, or identify root causes in a comprehensive or satisfactory way. They have also failed to engage clients, professionals, and midlevel managers in understanding and addressing the dysfunction that plagues them. This book offers conceptual frameworks, theoretical insights, and practical lessons for dealing with the problem. It sets a course for rigorous public problem solving to create governments that can be more effective, efficient, equitable, and responsive to social concerns. De Jong argues that successfully remedying bureaucratic dysfunction depends on employing diagnostics capable of distinguishing and dissecting various kinds of dysfunction. The “Anna Karenina principle” applies here: all well functioning bureaucracies are alike; every dysfunctional bureaucracy is dysfunctional in its own way. The author also asserts that the worst dysfunction occurs when multiple organizations share responsibility for a problem, but no single organization is primarily responsible for solving it. This points to a need for creating and reinforcing distributed problem solving capacity focused on deep (cross-)organizational learning and revised accountability structures. Our best approach to dealing with dysfunction may therefore not be top-down regulatory reform, but rather relentless bottom-up and cross-boundary leadership and innovation. Using fourteen clinical cases of bureaucratic dysfunction investigated by the Kafka Brigade, the author demonstrates how a proper process for identifying, defining, diagnosing, and remedying the problem can produce better outcomes.
This encyclopedic reference/text provides an analysis of the basic issues and major aspects of bureaucracy, bureaucratic politics and administrative theory, public policy, and public administration in historical and contemporary perspectives. Examining theoretical, philosophical, and empirical interpretations, as well as the intricate position of b
Bureaucracy is an age-old form of government that has survived since ancient times; it has provided order and persisted with durability, dependability, and stability. The popularity of the first edition of this book, entitled Handbook of Bureaucracy, is testimony to the endurance of bureaucratic institutions. Reflecting the accelerated globalizatio
Original and based on unique empirical research in the areas of organization theory and organizational behaviour, focusing on two major companies, this work makes an invaluable contribution to the literature on bureaucracy and innovation.
How to better coordinate policies and public services across public sector organizations has been a major topic of public administration research for decades. However, few attempts have been made to connect these concerns with the growing body of research on biases and blind spots in decision-making. This book attempts to make that connection. It explores how day-to-day decision-making in public sector organizations is subject to different types of organizational attention biases that may lead to a variety of coordination problems in and between organizations, and sometimes also to major blunders and disasters. The contributions address those biases and their effects for various types of public organizations in different policy sectors and national contexts. In particular, it elaborates on blind spots, or ‘not seeing the not seeing’, and different forms of bureaucratic politics as theoretical explanations for seemingly irrational organizational behaviour. The book’s theoretical tools and empirical insights address conditions for effective coordination and problem-solving by public bureaucracies using an organizational perspective.
Corruption and ineffectiveness are often expected of public servants in developing countries. However, some groups within these states are distinctly more effective and public oriented than the rest. Why? Patchwork Leviathan explains how a few spectacularly effective state organizations manage to thrive amid general institutional weakness and succeed against impressive odds. Drawing on the Hobbesian image of the state as Leviathan, Erin Metz McDonnell argues that many seemingly weak states actually have a wide range of administrative capacities. Such states are in fact patchworks sewn loosely together from scarce resources into the semblance of unity. McDonnell demonstrates that when the human, cognitive, and material resources of bureaucracy are rare, it is critically important how they are distributed. Too often, scarce bureaucratic resources are scattered throughout the state, yielding little effect. McDonnell reveals how a sufficient concentration of resources clustered within particular pockets of a state can be transformative, enabling distinctively effective organizations to emerge from a sea of ineffectiveness. Patchwork Leviathan offers a comprehensive analysis of successful statecraft in institutionally challenging environments, drawing on cases from contemporary Ghana and Nigeria, mid-twentieth-century Kenya and Brazil, and China in the early twentieth century. Based on nearly two years of pioneering fieldwork in West Africa, this incisive book explains how these highly effective pockets differ from the Western bureaucracies on which so much state and organizational theory is based, providing a fresh answer to why well-funded global capacity-building reforms fail—and how they can do better.
