Dr. Scott's Verbal Self Defense in the Workplace
Dr. Scott's Verbal Self Defense in the Workplace

Author: Daniel Scott

Publisher: Book Shaker

Published: 2009-12

Total Pages: 264

ISBN-13: 9781907498022

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"ARE YOU TIRED OF PEOPLE TELLING YOU, 'YOU'RE BEING TOO SENSITIVE'?" This book will teach you 6 simple, straight-forward, easy-to-follow steps for dealing with real world bullies in the workplace so you can put an end to their abuse for good. It's inevitable that people are going to occasionally say or do things that leave you feeling embarrassed, angry, ashamed, confused or upset. This book contains all the tools and techniques you'll ever need to handle those situations efficiently and effectively. No more sitting around feeling frustrated, looking back on an experience, thinking, "What I should have said was...!" Whether it's your boss, supervisor, co-worker, colleague, client, customer or a member of your own staff, you now hold in your hands a proven system to handle any incident in an appropriate, professional manner - while keeping your integrity intact. "Acknowledging your right to mental and emotional safety will help set the limits on what you are and are not willing to put up with." "Real and tangible advice about communication - which provides empowerment, as opposed to [mere] counseling - which [only] facilitates the victim-mentality." Catherine Mattice, www.noworkplacebullies.com "Practical advice, guidelines and exercises for evaluating and dealing effectively with workplace bullies." Janet Attard, www.businessknowhow.com

Model Rules of Professional Conduct
Model Rules of Professional Conduct

Author: American Bar Association. House of Delegates

Publisher: American Bar Association

Published: 2007

Total Pages: 216

ISBN-13: 9781590318737

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The Model Rules of Professional Conduct provides an up-to-date resource for information on legal ethics. Federal, state and local courts in all jurisdictions look to the Rules for guidance in solving lawyer malpractice cases, disciplinary actions, disqualification issues, sanctions questions and much more. In this volume, black-letter Rules of Professional Conduct are followed by numbered Comments that explain each Rule's purpose and provide suggestions for its practical application. The Rules will help you identify proper conduct in a variety of given situations, review those instances where discretionary action is possible, and define the nature of the relationship between you and your clients, colleagues and the courts.

RESULTS Coaching Next Steps
RESULTS Coaching Next Steps

Author: Kathryn Kee

Publisher: Corwin Press

Published: 2016-09-29

Total Pages: 241

ISBN-13: 150634299X

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Grow yourself in order to grow your team. Do you spend your days managing others only to find you’re still putting out fires? Leadership coaching is a better way to impact change. At the crux of coaching culture is mindset—learn how to cultivate the mindset to grow yourself first before leading others. This book will help you: Learn to use neuroscience research productively Expand your use of communication skills Understand examples of leaders implementing coach-like behaviors into everyday practice Learn specific approaches to supervise and coach for growth Approach difficult conversations with confidence

Verbal Judo
Verbal Judo

Author: George J. Thompson, PhD

Publisher: Zondervan

Published: 2010-10-12

Total Pages: 228

ISBN-13: 0062031686

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Verbal Judo is the martial art of the mind and mouth that can show you how to be better prepared in every verbal encounter. Listen and speak more effectively, engage people through empathy (the most powerful word in the English language), avoid the most common conversational disasters, and use proven strategies that allow you to successfully communicate your point of view and take the upper hand in most disputes. Verbal Judo offers a creative look at conflict that will help you defuse confrontations and generate cooperation from your spouse, your boss, and even your teenager. As the author says, "when you react, the event controls you. When you respond, you’re in control." This new edition features a fresh new cover and a foreword demonstrating the legacy of Verbal Judo founder and author George Thompson, as well as a never-before-published final chapter presenting Thompson’s "Five Universal Truths" of human interaction.

The Reference Library User
The Reference Library User

Author: William A. Katz

Publisher: Psychology Press

Published: 1990

Total Pages: 170

ISBN-13: 9781560240228

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Provide the best possible service to your library patrons. With a healthy respect for those who seek assistance at the reference desk, a group of library and information service specialists examine the public whom they serve. The Reference Library User focuses on the possible interactions between the reference librarian and the library user. The authoritative contributors discuss many problems in the relationship between the public and the library, and all offer suggestions that will at least help librarians to better serve the public on a daily basis. A major emphasis of The Reference Library User is on the various populations using the library and their particular needs. For example, one chapter examines the information needs of deinstitutionalized patrons and presents methods of providing service and a rationale for community outreach. The state program in Rhode Island is outlined, describing efforts to reach community residents through public libraries and the state operated Bookmobile. Other chapters provide strategies for providing reference services to older adults, the learning disabled, the blind, and the physically handicapped. This informative new volume also deals with general concerns facing librarians today, including determining the audience for both public and academic libraries, educating the user, encouraging nonusers to become library users, and calming irate patrons. Reference librarians will be particularly interested in the problems and solutions discussed in this new volume, as will library managers and administrators who will always benefit from a fresh perspective on public service for the library user.

Mother Jones Magazine
Mother Jones Magazine

Author:

Publisher:

Published: 1986-12

Total Pages: 64

ISBN-13:

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Mother Jones is an award-winning national magazine widely respected for its groundbreaking investigative reporting and coverage of sustainability and environmental issues.

Self-defense
Self-defense

Author: Katy Mattingly

Publisher: Human Kinetics

Published: 2007

Total Pages: 212

ISBN-13: 9780736066891

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Hone your senses, increase awareness, and learn the techniques that could save your life. Self-Defense: Steps to Survival will teach you to identify danger, avoid assault, and defend yourself and others against attackers in a variety of situations. Based on the proven strategies and techniques taught on campuses and in metropolitan areas worldwide, Self-Defense: Steps to Survival is both practical and immediately applicable for men, women, and teens regardless of previous experience. You'll learn these skills: -Assess your surroundings, notice warning signs, and remove yourself from potential harm. -Use the power of your own voice to thwart an attack. -Recognize warning signs of violence in an intimate relationship. -Resist and escape physical and sexual violence by strangers and acquaintances. -Free yourself from an assailant's grasp. -Develop an arsenal of strikes, kicks, and defense techniques for countering physical attacks. -Defend yourself against weapon attacks and multiple attackers. Don't live in fear! Self-Defense: Steps to Survival will change the way you approach everyday life, giving you the assurance that you'll be prepared for the unexpected. See all the titles available in the Steps to Success Series.

The Lamb's Supper
The Lamb's Supper

Author: Scott Hahn

Publisher: Image

Published: 2002-06-18

Total Pages: 192

ISBN-13: 0385504802

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As seen on EWTN, bestselling author Scott Hahn unveils the mysteries of the Mass, offering readers a deeper appreciation of the most familiar of Catholic rituals. Of all things Catholic, there is nothing that is so familiar as the Mass. With its unchanging prayers, the Mass fits Catholics like their favorite clothes. Yet most Catholics sitting in the pews on Sundays fail to see the powerful supernatural drama that enfolds them. Pope John Paul II described the Mass as "Heaven on Earth," explaining that what "we celebrate on Earth is a mysterious participation in the heavenly liturgy." The Lamb’s Supper reveals a long-lost secret of the Church: The early Christians' key to understanding the mysteries of the Mass was the New Testament Book of Revelation. With its bizarre imagery, its mystic visions of heaven, and its end-of-time prophecies, Revelation mirrors the sacrifice and celebration of the Eucharist. Beautifully written, in clear direct language, bestselling Catholic author Scott Hahn's new book will help readers see the Mass with new eyes, pray the liturgy with a renewed heart, and enter into the Mass more fully, enthusiastically, intelligently, and powerfully than ever before.

Winning Office Politics
Winning Office Politics

Author: Andrew J. DuBrin

Publisher: Prentice Hall Press

Published: 1990-07

Total Pages: 392

ISBN-13:

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Discusses the use of effective political techniques for surviving in the corporate world, offering proven strategies for gaining power and visibility and examples of courses of action and solutions for various office scenarios.