Takes the reader into the realm of human and organisational factors that contributed to the Deepwater Horizon disaster in 2010. This event resulted in the loss of 11 lives, the sinking of the rig and untold damage to the environment. It is important to know what people did, but even more important to know why they did it. Hopkins from ANU.
Disastrous High-Tech Decision Making: From Disasters to Safety offers new insights for scholars studying management, decision making, cognition in the wild, and safety in the context of imperatives to continue operations. This book takes you inside the deliberations and action that have produced high-tech disasters in safetycritical enterprises. From primary data and analyses never before considered in scholarly assessments of the Challenger disaster, Frederick F. Lighthall, Professor Emeritus at The University of Chicago, applies the insights of macroergonomics, social psychology, naturalistic decision making, and legal argumentation to this expanded set of documents and data. He argues that the Challenger case represents a prototype of decision making that arises whenever a possibly threatening change in operating conditions becomes evident. In this situation, inevitable in boundarypushing enterprises, four generic decision-making pitfalls await engineers and managers who must decide whether continuing to operate is safe or dangerous. These four decision-making vulnerabilities are also evident, Lighthall argues, in the decision situations of other high-tech disasters both similar (the Columbia shuttle) and dissimilar (Deepwater Horizon oil spill disaster). In Part I of the book Lighthall traces decision participants’ chart-by-chart deliberations and argument about whether proceeding with the Challenger’s launch would be dangerous. Part II analyzes from contrasting perspectives the dynamics revealed in the narrative. Lighthall’s analysis ends by examining the demanding changes in outlook, knowledge disciplines, and learning processes required for safety to compete with the production imperatives of high-tech enterprises operating in unforgiving environments. This book is a must read both for students of management and of engineering who may find themselves working in these high-tech settings, and for managers and engineers who now work in these settings.
Why do smart and experienced leaders make flawed, even catastrophic, decisions? Why do people keep believing they have made the right choice, even with the disastrous result staring them in the face? And how can you be sure you're making the right decision--without the benefit of hindsight? Sydney Finkelstein, Jo Whitehead, and Andrew Campbell show how the usually beneficial processes of the human mind can become traps when we face big decisions. The authors show how the shortcuts our brains have learned to take over millennia of evolution can derail our decision making. Think Again offers a powerful model for making better decisions, describing the key red flags to watch for and detailing the decision-making safeguards we need. Using examples from business, politics, and history, Think Again deconstructs bad decisions, as they unfolded in real time, to show how you can avoid the same fate.
Best-selling author Cass R. Sunstein examines how to avoid worst-case scenarios The world is increasingly confronted with new challenges related to climate change, globalization, disease, and technology. Governments are faced with having to decide how much risk is worth taking, how much destruction and death can be tolerated, and how much money should be invested in the hopes of avoiding catastrophe. Lacking full information, should decision-makers focus on avoiding the most catastrophic outcomes? When should extreme measures be taken to prevent as much destruction as possible? Averting Catastrophe explores how governments ought to make decisions in times of imminent disaster. Cass R. Sunstein argues that using the “maximin rule,” which calls for choosing the approach that eliminates the worst of the worst-case scenarios, may be necessary when public officials lack important information, and when the worst-case scenario is too disastrous to contemplate. He underscores this argument by emphasizing the reality of “Knightian uncertainty,” found in circumstances in which it is not possible to assign probabilities to various outcomes. Sunstein brings foundational issues in decision theory in close contact with real problems in regulation, law, and daily life, and considers other potential future risks. At once an approachable introduction to decision-theory and a provocative argument for how governments ought to handle risk, Averting Catastrophe offers a definitive path forward in a world rife with uncertainty.
From the author of Guns, Germs and Steel, Jared Diamond's Collapse: How Societies Choose to Fail or Survive is a visionary study of the mysterious downfall of past civilizations. Now in a revised edition with a new afterword, Jared Diamond's Collapse uncovers the secret behind why some societies flourish, while others founder - and what this means for our future. What happened to the people who made the forlorn long-abandoned statues of Easter Island? What happened to the architects of the crumbling Maya pyramids? Will we go the same way, our skyscrapers one day standing derelict and overgrown like the temples at Angkor Wat? Bringing together new evidence from a startling range of sources and piecing together the myriad influences, from climate to culture, that make societies self-destruct, Jared Diamond's Collapse also shows how - unlike our ancestors - we can benefit from our knowledge of the past and learn to be survivors. 'A grand sweep from a master storyteller of the human race' - Daily Mail 'Riveting, superb, terrifying' - Observer 'Gripping ... the book fulfils its huge ambition, and Diamond is the only man who could have written it' - Economis 'This book shines like all Diamond's work' - Sunday Times
The four principles that can help us to overcome our brains' natural biases to make better, more informed decisions--in our lives, careers, families and organizations. In Decisive, Chip Heath and Dan Heath, the bestselling authors of Made to Stick and Switch, tackle the thorny problem of how to overcome our natural biases and irrational thinking to make better decisions, about our work, lives, companies and careers. When it comes to decision making, our brains are flawed instruments. But given that we are biologically hard-wired to act foolishly and behave irrationally at times, how can we do better? A number of recent bestsellers have identified how irrational our decision making can be. But being aware of a bias doesn't correct it, just as knowing that you are nearsighted doesn't help you to see better. In Decisive, the Heath brothers, drawing on extensive studies, stories and research, offer specific, practical tools that can help us to think more clearly about our options, and get out of our heads, to improve our decision making, at work and at home.
The 64 A.D. burning of Rome during the reign of Nero . . . Winston Churchill's ill-conceived and disastrous World War I plan to invade Turkey at Gallipoli . . . the Maginot Line, built in France in 1929-34 in a foolhardy effort to prevent the feared German invasion . . . the 1950s thalidomide pharmaceutical disaster that resulted in at least 20,000 babies born with deformities . . . the 1989-91 misappropriation of company funds by publishing executive Robert Maxwell, and the collapse of his financial empire . . . the Enron scandal of 2000 that brought down a yet larger business empire. Chronicled in these pages are stories of corporate chicanery, poor military decisions, engineering disasters, diplomatic blunders, and other appalling, large-scale mistakes that resulted in ruin and misery for countless innocent bystanders. Here are baleful tales motivated by false hope, anger, greed, pride, lust, and many other instances of erratic human behavior. A selection of approximately 50 disastrous decisions are presented, each grim account summarized in a report of roughly a half-dozen pages and enhanced with sidebars and thumbnail-sized cartoon-style illustrations. Each account opens with its cast of characters, then sets the story's background before reporting the grim details and concluding with the unhappy moral. Here is a page-turner of a book that recounts some of history's most dramatic-but also catastrophic-moments.
Your guide to making better decisions Despite the dizzying amount of data at our disposal today—and an increasing reliance on analytics to make the majority of our decisions—many of our most critical choices still come down to human judgment. This fact is fundamental to organizations whose leaders must often make crucial decisions: to do this they need the best available insights. In Judgment Calls, authors Tom Davenport and Brook Manville share twelve stories of organizations that have successfully tapped their data assets, diverse perspectives, and deep knowledge to build an organizational decision-making capability—a competence they say can make the difference between success and failure. This book introduces a model that taps the collective judgment of an organization so that the right decisions are made, and the entire organization profits. Through the stories in Judgment Calls, the authors—both of them seasoned management thinkers and advisers—make the case for the wisdom of organizations and suggest ways to use it to best advantage. Each chapter tells a unique story of one dilemma and its ultimate resolution, bringing into high relief one key to the power of collective judgment. Individually, these stories inspire and instruct; together, they form a model for building an organizational capacity for broadly based, knowledge-intensive decision making. You’ve read The Wisdom of Crowds and Competing on Analytics. Now read Judgment Calls. You, and your organization, will make better decisions.