Presents a theoretical framework for analysing the dialogic turn in the production and communication of knowledge that builds bridges across three research traditions - dialogic communication theory, action research, and science and technology studies. This title provides an account of the dialogic turn through case studies.
A former Senior Partner and Global Managing Director at the legendary design firm IDEO shows how to design conversations and meetings that are creative and impactful. Conversations are one of the most fundamental means of communicating we have as humans. At their best, conversations are unconstrained, authentic and open—two or more people sharing thoughts and ideas in a way that bridges our individual experiences, achieves a common goal. At their worst, they foster misunderstanding, frustration and obscure our real intentions. How often do you walk away from a conversation feeling really heard? That it moved the people in it forward in some important way? You’re not alone. In his practice as a designer, Fred Dust began to approach conversations differently. After years of trying to broker communication between colleagues and clients, he came to believe there had to a way to design the art of conversation itself with intention and purpose, but still artful and playful. Making Conversation codifies what he learned and outlines the seven elements essential to successful exchanges: Commitment, Creative Listening, Clarity, Context, Constraints, Change, and Create. Taken together, these seven elements form a set of resources anyone can use to be more deliberate and purposeful in making conversations work.
Talk is powerful. Engaging in the right conversation at the right time is key to both personal and organizational success. And it isn’t just ‘difficult’ conversations that matter. The Four Conversations clearly demonstrates it is the everyday dialogue we have with one another that is critical. Armed with a solid body of research and their own first-hand observations, Jeffrey and Laurie Ford identify four types of conversations that every one of us must use to get things done: initiative conversations to introduce something new; understanding conversations to help people relate to new ideas or processes; performance conversations to request specific actions and results; and closure conversations to complete work and give people a sense of accomplishment . They identify the specific elements that make each of these conversations successful and show how they can be put together in different ways to achieve different objectives. The Four Conversations demonstrates how to use the right conversation at the right time—planning and starting each one well, and finishing every conversation effectively—to produce the results we want and the improved productivity our organizations need. And through dozens of personal stories and sample dialogues, the authors illustrate how real people in real situations have used the four conversations, either alone or in combination, to more effectively combat common workplace problems and lay the foundations for enduring success: stronger relationships, better buy-in, and a greater feeling of personal and professional achievement for everyone.
Martin Buber's work suggests that real life begins with two individuals engaged in dialogue, not just taking care of one's own needs as described in social Darwinism. Arnett argues that the end of the age of abundance demands that we give up the communicative strategies of the past and seek to work together in the midst of limited resources and an uncertain future. Today's situation calls for an unwavering commitment to Buber's "narrow ridge" concern for both self and community. Arnett illustrates the narrow ridge definition of interpersonal communication with rich examples. His vignettes demonstrate effective and ineffective approaches to human community. An effective approach, he makes clear, incorporates not only openness to others' points of view but also a willingness to be persuaded.
This book provides insight into the nature of the relationship between dialogue and care. The work is textured and mindful of the human need for authentic communication between embedded human communicative agents. This is because the authors are well-versed in the field, having published articles, books, and book chapters dealing with the cultivation of human communication and human relationships through aspects of care, dialogue, and other philosophical preconditions. This study approaches the relationship of care and dialogue through a constructive hermeneutic approach situated within the current historical moment, while relying on a rich and textured historical tradition of philosophical writings that invite new discussion on the value of this relationship. In a historical era of rapidly changing technologies, it is often easier to text, twitter, and e-mail in a hypertext mode that fails to acknowledge the dialogic potential in human relationships. This book reminds us that even in these technologically sophisticated times, we gain more in human relationships through care and dialogue than in quick, instant communication. It is unique from other books dealing with the relationship between dialogue and care in human relationships because it integrates literature involving communication ethics and philosophies of communication framed around the metaphor of "care" to provide a more textured insight related to human communication. The discussion is an alternative to a social scientific approach. Readers will gain a thorough and comprehensive understanding of the issue(s) involved from different perspectives. Many other books on these matters are also theoretically laden with deep philosophical concepts, but they are often devoid of connections to everyday experiences which limits application of the ideas. The authors address this by a text that explores those philosophical and theoretically laden concepts related to "care" in an applied manner, so that the practice of these ideas is situated within actual human interaction. This study provides an in-depth exploration specifically dealing with care as a philosophical and ethical paradigm for living in the world. This book is distinctive as it encompasses theorists/scholars from multiple perspectives that include sociological, psychological, philosophical, and from both social science and humanities approaches; all of which come together within a communication framework. The purpose of this book is to provide readers with the opportunity to consider multiple ways of enhancing human communication through discovering how the notion of "care" has the ability to shape and guide communicative exchanges. Care is posited as a philosophy of communication and more specifically as a communicative ethic that can be embraced in interpersonal and organizational communicative contexts. Our goal is to provide a textured understanding of "care" as it relates to human communication and as it is foregrounded in philosophical thought. This text will help develop philosophical understanding of this topic that is inescapably linked to human communication. This book will interest all in communication, sociology, psychology, and anthropology.
This volume chronicles the development of communication studies as a discipline, providing a history of the field and identifying opportunities for future growth. Editors Pat J. Gehrke and William M. Keith have assembled an exceptional list of communication scholars who, in the thirteen chapters contained in this book, cover the breadth and depth of the field. Organized around themes and concepts that have enduring historical significance and wide appeal across numerous subfields of communication, A Century of Communication Studies bridges research and pedagogy, addressing themes that connect classroom practice and publication. Published in the 100th anniversary year of the National Communication Association, this collection highlights the evolution of communication studies and will serve future generations of scholars as a window into not only our past but also the field’s collective possibilities.
The book that bridges the chasm between communication and understanding in negotiations For years Peter Nixon worked with people from all walks of life, teaching them the art of negotiation. But it soon became apparent that the issue was not negotiation itself, but dialogue between parties. We have become experts at sending information—via email, text message, Internet, TV, and other forms of media, communicating, but not engaging, in an active dialogue defined by collaborative thinking. In Dialogue Gap, Nixon explores this growing disconnect and its significance in an increasingly globalized world where the ability to engage with others—in order to address issues like climate change, cultural differences, etc.—has become essential. Helps the reader differentiate communication and dialogue Explores the make-up and causes of the "Dialogue Gap" and what constitutes "good" dialogue (the right people talking about the right issues in the right way at the right time and in the right place) Identifies the most common reasons people don't dialogue effectively and provides helpful tips on how to engage in more effective, productive dialogues Effective dialogue is essential for general success, ensuring that all key stakeholders—in business, politics, or elsewhere—get what they want in the most efficient and productive way possible. Looking at successful and failed dialogues the author has experienced first-hand in Asia, Europe, North America, the Caribbean, and the Middle East in both the public and private sector from across industries, Dialogue Gap provides essential information for making the most of your interactions with others.
Agent technology has recently become one of the most vibrant and fastest growing areas in information technology. This is the first systematic introduction to software agents with the goal of exploiting them in future communication systems. The coherently written chapters provide complementary coverage of the relevant issues. Multi-agent systems and mobile agent approaches are presented and applied to important topics in future communication systems.
Dialogue as a Means of Collective Communication offers a cross-disciplinary approach to examining dialogue as a communicative medium. Presented in five parts, the book takes the reader on a journey of exploring the power and potential of dialogue as a means for communication. In particular, this volume comes at a time when the global society's attention has been directed to creating more productive conversations in the name of world peace and harmony. It provides a unique new work on dialogue that brings the reader into a "dialogue with dialogue", offering an opportunity to understand the communicative potential of dialogue. In the book, readers are introduced to five sections: Section I examines the historical and cultural perspectives of conversation. This examination helps to create a foundation for a deeper study of the emergent and salient aspects of conversation as it relates to cultural creativity and human systems design. Sections II offers the reader an examination of dialogue through different philosophical and theoretical perspectives as well as methodological ideas related to conversation. Section III explores different modalities of conversation and the application of design conversation within and across various types of design settings and human experiences. Section IV examines the field of practice as related to use of different forms of conversation. Here various authors will share their different approaches to conversation and their reflections and insights in using conversation in a variety of settings. Concluding the book, Section V reflectively examines the authors' contributions to the book and provides the reader with a focus on the future.