Usability in Government Systems
Usability in Government Systems

Author: Elizabeth Buie

Publisher: Elsevier

Published: 2012-05-21

Total Pages: 447

ISBN-13: 0123910633

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As a usability specialist or interaction designer working with the government, or as a government or contractor professional involved in specifying, procuring, or managing system development, you need this book. Editors Elizabeth Buie and Dianne Murray have brought together over 30 experts to outline practical advice to both usability specialists and government technology professionals and managers. Working with internal and external government systems is a unique and difficult task because of of the sheer magnitude of the audience for external systems (the entire population of a country, and sometimes more), and because of the need to achieve government transparency while protecting citizens' privacy.. Open government, plain language, accessibility, biometrics, service design, internal vs. external systems, and cross-cultural issues, as well as working with the government, are all covered in this book. Covers both public-facing systems and internal systems run by governments Details usability and user experience approaches specific to government websites, intranets, complex systems, and applications Provides practical material that allows you to take the information and immediately use it to make a difference in your projects

Design, User Experience, and Usability. Theory, Methods, Tools and Practice
Design, User Experience, and Usability. Theory, Methods, Tools and Practice

Author: Aaron Marcus

Publisher: Springer Science & Business Media

Published: 2011-06-24

Total Pages: 699

ISBN-13: 3642217079

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The two-volume set LNCS 6769 + LNCS 6770 constitutes the proceedings of the First International Conference on Design, User Experience, and Usability, DUXU 2011, held in Orlando, FL, USA in July 2011 in the framework of the 14th International Conference on Human-Computer Interaction, HCII 2011, incorporating 12 thematically similar conferences. A total of 4039 contributions was submitted to HCII 2011, of which 1318 papers were accepted for publication. The total of 154 contributions included in the DUXU proceedings were carefully reviewed and selected for inclusion in the book. The papers are organized in topical sections on DUXU theory, methods and tools; DUXU guidelines and standards; novel DUXU: devices and their user interfaces; DUXU in industry; DUXU in the mobile and vehicle context; DXU in Web environment; DUXU and ubiquitous interaction/appearance; DUXU in the development and usage lifecycle; DUXU evaluation; and DUXU beyond usability: culture, branding, and emotions.

System Design Approaches to Public Services
System Design Approaches to Public Services

Author: John H. Burgess

Publisher: Fairleigh Dickinson Univ Press

Published: 1978

Total Pages: 316

ISBN-13: 9780838618929

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Applying his practical knowledge from years of experience with public services in mental-health communities, the author examines the weaknesses in our own services and make viable suggestions for restructuring them into total and life-extending systems.

2010 ADA Standards for Accessible Design
2010 ADA Standards for Accessible Design

Author: Department Justice

Publisher: Createspace Independent Publishing Platform

Published: 2014-10-09

Total Pages: 0

ISBN-13: 9781500783945

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(a) Design and construction. (1) Each facility or part of a facility constructed by, on behalf of, or for the use of a public entity shall be designed and constructed in such manner that the facility or part of the facility is readily accessible to and usable by individuals with disabilities, if the construction was commenced after January 26, 1992. (2) Exception for structural impracticability. (i) Full compliance with the requirements of this section is not required where a public entity can demonstrate that it is structurally impracticable to meet the requirements. Full compliance will be considered structurally impracticable only in those rare circumstances when the unique characteristics of terrain prevent the incorporation of accessibility features. (ii) If full compliance with this section would be structurally impracticable, compliance with this section is required to the extent that it is not structurally impracticable. In that case, any portion of the facility that can be made accessible shall be made accessible to the extent that it is not structurally impracticable. (iii) If providing accessibility in conformance with this section to individuals with certain disabilities (e.g., those who use wheelchairs) would be structurally impracticable, accessibility shall nonetheless be ensured to persons with other types of disabilities, (e.g., those who use crutches or who have sight, hearing, or mental impairments) in accordance with this section.

Public Management as a Design-Oriented Professional Discipline
Public Management as a Design-Oriented Professional Discipline

Author: Michael Barzelay

Publisher: Edward Elgar Publishing

Published: 2019

Total Pages: 292

ISBN-13: 178811910X

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While public management has become widely spoken of, its identity and character is not well-defined. Such disparity is an underlying problem in developing public management within academia, and in the eyes of practitioners. In this book, Michael Barzelay tackles the challenge of making public management into a true professional discipline. Barzelay argues that public management needs to integrate contrasting conceptions of professional practice. By pressing forward an expansive idea of design in public management, Barzelay formulates a fresh vision of public management in practice and outlines its implications for research, curriculum development and disciplinary identity.

Designing Public Policies
Designing Public Policies

Author: Michael Howlett

Publisher: Routledge

Published: 2019-01-18

Total Pages: 302

ISBN-13: 1351866753

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The second edition of this highly regarded book provides a concise and accessible introduction to the principles and elements of policy design in contemporary governance. It examines in detail the range of substantive and procedural policy instruments that together comprise the toolbox from which governments choose tools to resolve policy problems and the principles and practices that lead to their use. Guiding readers through the study of the many different kinds of instruments used by governments in carrying out their tasks, adapting to, and altering, their environments, this book: Discusses current trends in instrument use linked to factors such as globalization and the increasingly networked, digital and collaborative nature of modern society; Considers the principles and practices behind the selection and use of specific types of instruments in contemporary government and the future research agenda of policy design studies and practices; Evaluates in detail the merits, demerits and rationales for the use of specific organization, regulatory, financial and information-based tools and the trends visible in their use including recent efforts to develop and deploy new tools such as nudges and choice architectures, co-production and crowd-sourcing; Addresses the issues surrounding not only individual tools but also concerning the evolution and development of instrument mixes, their relationship to policy styles and the challenges involved in their (re)design. Providing a comprehensive overview of this essential component of modern governance and featuring helpful definitions of key concepts and further reading, this book is essential reading for all students of public policy, administration and management.

Creating Vibrant Public Spaces
Creating Vibrant Public Spaces

Author: Ned Crankshaw

Publisher: Island Press

Published: 2012-09-26

Total Pages: 229

ISBN-13: 1610910567

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Public space and street design in commercial districts can dictate the success or failure of walkable community centers. Instead of focusing our efforts on designing new “compact town centers,” many of which are located in the suburbs, we should instead be revitalizing existing authentic town centers. This informative, practical book describes methods for restoring the health and vibrancy of the streets and public spaces of our existing commercial districts in ways that will make them positive alternatives to suburban sprawl while respecting their historic character. Clearly written and with numerous photos to enhance the text, Creating Vibrant Public Spaces uses examples from communities across the United States to illustrate the potential for restoring the balance provided by older urban centers between automobile access and “walkability.” In advice that can be applied to a variety of settings and scales, Crankshaw describes the tenets of contemporary design theory, how to understand the physical evolution of towns, how to analyze existing conditions, and how to evaluate the feasibility of design recommendations. Good design in commercial centers, Crankshaw contends, facilitates movement and access, creates dynamic social spaces, and contributes to the sense of a “center”—a place where social, commercial, and institutional interaction is more vibrant than in surrounding districts. For all the talk of creating new “green” urban spaces, the ingredients of environmentally aware design, he points out, can often be found in the deteriorating cores and neighborhoods of towns and cities across the United States. With creativity, planning, and commitment, these centers can thrive again, adding to the quality of local life and contributing to the local economy, too.

An Introduction to Computer Security
An Introduction to Computer Security

Author: Barbara Guttman

Publisher: DIANE Publishing

Published: 1995

Total Pages: 289

ISBN-13: 0788128302

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Covers: elements of computer security; roles and responsibilities; common threats; computer security policy; computer security program and risk management; security and planning in the computer system life cycle; assurance; personnel/user issues; preparing for contingencies and disasters; computer security incident handling; awareness, training, and education; physical and environmental security; identification and authentication; logical access control; audit trails; cryptography; and assessing and mitigating the risks to a hypothetical computer system.

Design of Reservation Protocols for Multimedia Communication
Design of Reservation Protocols for Multimedia Communication

Author: Luca Delgrossi

Publisher: Springer Science & Business Media

Published: 2012-12-06

Total Pages: 297

ISBN-13: 1461313236

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The advent of multimedia technology is creating a number of new problems in the fields of computer and communication systems. Perhaps the most important of these problems in communication, and certainly the most interesting, is that of designing networks to carry multimedia traffic, including digital audio and video, with acceptable quality. The main challenge in integrating the different services needed by the different types of traffic into the same network (an objective that is made worthwhile by its obvious economic advantages) is to satisfy the performance requirements of continuous media applications, as the quality of audio and video streams at the receiver can be guaranteed only if bounds on delay, delay jitters, bandwidth, and reliability are guaranteed by the network. Since such guarantees cannot be provided by traditional packet-switching technology, a number of researchers and research groups during the last several years have tried to meet the challenge by proposing new protocols or modifications of old ones, to make packet-switching networks capable of delivering audio and video with good quality while carrying all sorts of other traffic. The focus of this book is on HeiTS (the Heidelberg Transport System), and its contributions to integrated services network design. The HeiTS architecture is based on using the Internet Stream Protocol Version 2 (ST-II) at the network layer. The Heidelberg researchers were the first to implement ST-II. The author documents this activity in the book and provides thorough coverage of the improvements made to the protocol. The book also includes coverage of HeiTP as used in error handling, error control, congestion control, and the full specification of ST2+, a new version of ST-II. The ideas and techniques implemented by the Heidelberg group and their coverage in this volume apply to many other approaches to multimedia networking.