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Author: Allan Woods
Publisher: Heinemann
Published: 2001
Total Pages: 408
ISBN-13: 9780435452278
DOWNLOAD EBOOKThis text takes candidates through the NVQ award, unit-by-unit, offering plenty of questions and exercises to reinforce knowledge and understanding. Scenario-based activities allow candidates to analyze and discuss customer service situations and practise their skills
Author: John A. GOODMAN
Publisher: AMACOM Div American Mgmt Assn
Published: 2009-05-13
Total Pages: 274
ISBN-13: 081441334X
DOWNLOAD EBOOKThe success of any organization depends on high-quality customer service. But for companies that strategically align customer service with their overall corporate strategy, it can transcend typical good business to become a profitable word-of-mouth machine that will transform the bottom line. Drawing on over thirty years of research for companies such as 3M, American Express, Chik-Fil-A, USAA, Coca-Cola, FedEx, GE, Cisco Systems, Neiman Marcus, and Toyota, author Goodman uses formal research, case studies, and patented practices to show readers how they can: • calculate the financial impact of good and bad customer service • make the financial case for customer service improvements • systematically identify the causes of problems • align customer service with their brand • harness customer service strategy into their organization's culture and behavior Filled with proven strategies and eye-opening case studies, this book challenges many aspects of conventional wisdom—using hard data—and reveals how any organization can earn more loyalty, win more customers...and improve their financial bottom line.
Author: Peter Murley
Publisher: Gower Publishing, Ltd.
Published: 1997
Total Pages: 660
ISBN-13: 9780566076886
DOWNLOAD EBOOKThis new Gower Handbook covers an area of management that is now regarded as fundamental to the success of any organization, whether it is in the private or the public sector. A team of experienced professionals and practising managers have pooled their expertise to provide nearly 50 chapters of current best practice in all aspects of customer service management, making this a valuable addition to the renowned Gower Handbook series.
Author: Sarah Cook
Publisher: Kogan Page Publishers
Published: 2008
Total Pages: 288
ISBN-13: 0749450665
DOWNLOAD EBOOKEmphasizing both strategic and practical aspects of customer care, this work explains how gaining customer commitment and motivating employees to deliver an excellent service at all of a company's touch points can ensure successful results and satisfied customers.
Author:
Publisher:
Published: 1986
Total Pages: 108
ISBN-13:
DOWNLOAD EBOOKAuthor: Tapio Reponen
Publisher: IGI Global
Published: 2003-01-01
Total Pages: 288
ISBN-13: 1591400872
DOWNLOAD EBOOKRecently there has been increased demand for combining locally customized services to the economies of the scale of worldwide operations. In this environment competitiveness calls for integrating the potential of information technology to well functioning global logistics. Information Technology Enabled Global Customer Service combines theoretical consideration and practical experiences in implementing new customer service models.
Author: Francis Buttle
Publisher: Routledge
Published: 2009
Total Pages: 495
ISBN-13: 1856175227
DOWNLOAD EBOOKThis title presents an holistic view of CRM, arguing that its essence concerns basic business strategy - developing and maintaining long-term, mutually beneficial relationships with strategically significant customers - rather than the operational tools which achieve these aims.
Author: Leslie L. Byrne
Publisher: DIANE Publishing
Published: 1997-05
Total Pages: 137
ISBN-13: 0788139916
DOWNLOAD EBOOKOffers information & advice to help consumers gain knowledge about their rights & about how to make the right choices. Includes: corporate consumer contacts; better business bureaus; trade association & other dispute resolution programs; state, county & city government consumer offices; selected federal agencies; military commissary & exchange contacts; media programs; occupational & professional licensing boards; legal help; consumer credit counseling services; consumer groups & much more. Especially helpful for consumer complaints or problems.
Author:
Publisher:
Published: 1986
Total Pages: 100
ISBN-13:
DOWNLOAD EBOOKAuthor: Michelle Phan
Publisher: Potter/TenSpeed/Harmony
Published: 2014-10-21
Total Pages: 242
ISBN-13: 0804137358
DOWNLOAD EBOOKWith new videos and links throughout, including exclusive content from Michelle! Michelle Phan has believed in makeup since the first time she was allowed to try eyeliner. When she looked in the mirror and saw a transformed version of herself looking back, she fell in love with the sense of confidence that makeup could give her. Ever since she posted her first makeup tutorial on YouTube, she has dedicated herself to inspire millions by using makeup as a tool for transformation and self expression. Now, Michelle has compiled all of her best wisdom into Make Up: Your Life Guide to Beauty, Style, and Success--Online and Off. From creating a gorgeous smoky eye to understanding contouring to developing an online persona, Michelle has advice to help you transform every facet of your life. Make Up is packed with Michelle’s trademark beauty and style tutorials, stories and pictures from her own life, and advice on the topics she is asked about most, including etiquette, career, entrepreneurship, and creativity. From the everyday (such as how to get glowing skin) to the big picture (such as how to turn your passion into a profession), Make Up is a practical and empowering resource to help anyone put their best face forward.
