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Author: Vivek Kale
Publisher: CRC Press
Published: 2014-12-03
Total Pages: 506
ISBN-13: 1482231433
DOWNLOAD EBOOKIn today's competitive business environment, most companies realize that the better they can manage their customer relationships, the more successful they will become. Customer Relationship Management (CRM) software systems are key tools for companies to manage the customer-facing processes of their businesses. However, many companies have resisted
Author: Eduardo Salas
Publisher: Routledge
Published: 2017-05-15
Total Pages: 350
ISBN-13: 1351947710
DOWNLOAD EBOOKCrew Resource Management (CRM) training was first introduced in the late 1970s as a means to combating an increased number of accidents in which poor teamwork in the cockpit was a significant contributing factor. Since then, CRM training has expanded beyond the cockpit, for example, to cabin crews, maintenance crews, health care teams, nuclear power teams, and offshore oil teams. Not only has CRM expanded across communities, it has also drawn from a host of theories from multiple disciplines and evolved through a number of generations. Furthermore, a host of methodologies and tools have been developed that have allowed the community to better study and measure its effect on team performance and ultimately safety. Lacking, however, is a forum in which researchers and practitioners alike can turn to in order to understand where CRM has come from and where it is going. This volume, part of the 'Critical Essays on Human Factors in Aviation' series, proposes to do just that by providing a selection of readings which depicts the past, present, and future of CRM research and training.
Author: Management Association, Information Resources
Publisher: IGI Global
Published: 2016-06-09
Total Pages: 2453
ISBN-13: 1522501975
DOWNLOAD EBOOKOrganizations of all types are consistently working on new initiatives, product lines, or implementation of new workflows as a way to remain competitive in the modern business environment. No matter the type of project at hand, employing the best methods for effective execution and timely completion of the task at hand is essential to project success. Project Management: Concepts, Methodologies, Tools, and Applications presents the latest research and practical solutions for managing every stage of the project lifecycle. Emphasizing emerging concepts, real-world examples, and authoritative research on managing project workflows and measuring project success in both private and public sectors, this multi-volume reference work is a critical addition to academic, government, and corporate libraries. It is designed for use by project coordinators and managers, business executives, researchers, and graduate-level students interested in putting research-based solutions into practice for effective project management.
Author: Karin Hess
Publisher: Corwin Press
Published: 2018-02-28
Total Pages: 513
ISBN-13: 1506393780
DOWNLOAD EBOOKFor years, educators have turned to the Hess Cognitive Rigor Matrices (CRM) when it comes to assessment. Now for the first time, the modules are packaged into one resource to help teachers evaluate the quality and premise of their current assessment system.
Author: Fred Davidson
Publisher: Yale University Press
Published: 2008-10-01
Total Pages: 159
ISBN-13: 0300133812
DOWNLOAD EBOOKDIVThe creation of language tests is—and should be—a craft that is accessible and doable not only by a few language test experts, but also by many others who are involved in second/foreign language education, say the authors of this clear and timely book. Fred Davidson and Brian Lynch offer language educators a how-to guide for creating tests that reliably measure exactly what they are intended to measure. Classroom teachers, language administrators, and professors of language testing courses will find in this book an easy and flexible approach to language testing as well as the tools they need to develop tests appropriate to their individual needs. Davidson and Lynch explain criterion-related language test development, a process that focuses on the early stages of test development when the criterion to be tested is defined, specifications are established, and items and tasks are written. This process helps clarify the description of what is being measured by a test and enables teachers to give input on test design in any instructional setting. Informed by extensive research in criterion-referenced measurement, this book invites all language educators to participate in the craft of test development and shows them how to go about it./div
Author: Karin Hess
Publisher: Corwin
Published: 2020-05-06
Total Pages: 249
ISBN-13: 1544397097
DOWNLOAD EBOOKThe roadmap for your school’s CBE journey! The one-size-fits-all instructional and assessment practices of the past no longer equitably meet the needs of all students. Competency-based education (CBE) has emerged not only as an innovation in education, but as a true transformation of the approaches to how we traditionally "do" school. In Deeper Competency-Based Learning, the authors share best practices from their experiences implementing CBE across states, districts, and schools. Leaving no stone unturned, readers are guided step-by-step through CBE implementation and validation phases, beginning with defining your WHY and collaborative development of the competencies describing deeper learning. The CBE readiness tools and reflections inside will help your team: Build the foundation for organizational shifts by examining policies, leadership, culture, and professional learning Dig in to shifts in teaching and learning structures by addressing rigorous learning goals, competency-based assessment, evidence-based grading, and body of evidence validation Take a deep dive into the shift to student-centered classrooms through personalized instructional strategies that change mindsets regarding teacher-student roles, responsibilities, and classroom culture Discover how your students can demonstrate deeper learning of academic content and develop personal success skills by maximizing time, place, and pace of learning with this roadmap for your CBE journey.
Author: Wang, John
Publisher: IGI Global
Published: 2013-09-30
Total Pages: 481
ISBN-13: 1466645075
DOWNLOAD EBOOK"This book examines related research in decision, management, and other behavioral sciences in order to exchange and collaborate on information among business, industry, and government, providing innovative theories and practices in operations research"--Provided by publisher.
Author: Tony Smallwood
Publisher: Taylor & Francis
Published: 2023-01-06
Total Pages: 290
ISBN-13: 1351895095
DOWNLOAD EBOOKComprehensively revised and updated, the second edition of this widely regarded text reflects the changing environment within international airline training. With particular emphasis on human factors, crew resource management (CRM), crew and organizational culture, error management and advanced qualification procedures (AQP), it also examines attempts at reducing the so-called pilot error accidents and incidents. Aimed at an international airline pilot readership, it explains in simple straightforward detail the method and means of delivering effective airline pilot training. By highlighting the techniques and challenges of preparing the next generation of skilled and safety conscious pilots it is an essential resource for, airline trainers, pilots or potential pilots, intending embarking on a professional airline career.
Author: John M. Ivancevich
Publisher: Atomic Dog Publishing
Published: 2006
Total Pages: 452
ISBN-13:
DOWNLOAD EBOOKAuthor: Norman MacLeod
Publisher: Routledge
Published: 2017-03-02
Total Pages: 177
ISBN-13: 1351954199
DOWNLOAD EBOOKBuilding Safe Systems in Aviation provides a single source for those who need to progress beyond current models of Crew Resource Management (CRM) to developing safe systems in critical industries. Although the primary focus is on airline pilots, the principles apply to all sectors of aviation, particularly maintenance and cabin crew, as well as other high-risk industries. It systematically sets out the context of CRM and safe systems, the conduct of training, the resources needed by the facilitator and the processes required for the measurement of outcomes. Part One reviews the development of the human factors/CRM domain and examines the concepts of risk and safety. Part Two, primarily for new instructors, gives a guide to training delivery and also considers non-classroom situations, the role of debriefing, facilitation and the design of human factors courses. Part Three examines the measurement of training effectiveness, the design and implementation of behavioural markers and standardizing assessors. It concludes by looking at some of the broader issues associated with the management of CRM. The book's readership includes those who design, deliver or manage CRM and safety-related training within airlines and other companies.
