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Author: Anwar El-Homsi
Publisher: CRC Press
Published: 2009-12-21
Total Pages: 290
ISBN-13: 1439803951
DOWNLOAD EBOOKOne study after the next shows that most employees are unhappy with their jobs and that less than a third actively engage with their work. That means that two out of every three are merely putting in their time, rather than maximizing productivity and attaining satisfaction. One could argue that such a malaise is the symptom of an unhealthy workfor
Author: Jim Asplund
Publisher: Simon and Schuster
Published: 2007-10-28
Total Pages: 320
ISBN-13: 1595620451
DOWNLOAD EBOOKSix Sigma changed the face of manufacturing quality. Now, HumanSigma is poised to do the same for sales and service organizations. Human Sigma offers an innovative, research-based approach to one of the toughest challenges businesses face today: how to effectively manage the employee-customer encounter to drive business success. Based on research spanning 10 million employees and 10 million customers around the world, the Human Sigma approach combines a proven method for assessing the health of the employee-customer encounter with a disciplined process for improving it. Human Sigma is based on five rules to bring excellence to how employees engage and interact with customers: RULE #1: E Pluribus Unum. Employee and customer experiences must be managed together — not as separate entities. RULE #2: Feelings Are Facts. Emotions drive and shape the employee-customer encounter. RULE #3: Think Globally, Measure and Act Locally. The employee-customer encounter must be measured and managed at the local level. RULE #4: There Is One Number You Need to Know. Employee and customer engagement interact to drive enhanced financial performance. And this interaction can be quantified and summarized with a single performance metric. RULE #5: If You Pray for Potatoes, You Better Grab a Hoe. Good intentions alone do not constitute a plan of action. Sustainable improvement in the employee-customer encounter requires disciplined local action coupled with a companywide commitment to changing how employees are recruited, positioned in roles, rewarded and recognized, and importantly, how they are managed. Essential reading for global business leaders, Human Sigma shows how sales and service companies can flourish in the new global economy. It reveals a profoundly different method for managing human systems for growth. Blending strategic analysis with hands-on, practical steps and advice, Human Sigma will change how you view your work, your employees and your customers forever.
Author: Kimberly Watson-Hemphill
Publisher: McGraw Hill Professional
Published: 2016-02-26
Total Pages: 305
ISBN-13: 1259584410
DOWNLOAD EBOOKThe New and Definitive User’s Guide to Lean Six Sigma If you’re a business manager, you already know that Lean Six Sigma is one of the most popular and powerful business tools in the world today. You also probably know that implementing the process can be more than a little challenging. This step-by-step guide shows you how to customize and apply the principles of Lean Six Sigma to your own organizational needs, giving you more options, strategies, and solutions than you’ll find in any other book on the subject. With these simple, proven techniques, you can: * Assess your current business model and shape your future goals * Plan and prepare a Lean Six Sigma program that’s right for your company * Engage your leadership and your team throughout the entire process * Align your LSS efforts with the culture and values of your business * Develop deeper insights into your customer experience * Master the art of project selection and pipeline management * Tackle bigger problems and find better solutions * Become more efficient, more productive, and more profitable This innovative approach to the Lean Six Sigma process allows you to mold and shape your strategy as you go, making small adjustments along the way that can have a big impact. In this book, you’ll discover the most effective methods for deploying LSS at every level, from the leaders at the top to the managers in the middle to the very foundation of your company culture. You’ll hear from leading business experts who have guided companies through the LSS process—and get the inside story on how they turned those companies around. You’ll also learn how to use the latest, greatest management tools like Enterprise Kaizen, Customer Journey Maps, and Hoshin Planning. Everything you need to implement Lean Six Sigma—smoothly and successfully—is right here at your fingertips. When it comes to running a business, there is no better way to improve efficiency, increase productivity, and escalate profits than Lean Six Sigma. And there is no better book on how to make it work than Innovating Lean Six Sigma.
Author: George Eckes
Publisher: John Wiley & Sons
Published: 2002-03-14
Total Pages: 288
ISBN-13: 0471436801
DOWNLOAD EBOOKApplying this revolutionary management strategy to drive positivechange in an organization Currently exploding onto the American business scene, the Six Sigmamethodology fuels improved effectiveness and efficiency in anorganization; according to General Electric's Jack Welch, it's the"most important initiative [they] have ever undertaken." Written bythe consultant to GE Capital who helped implement Six Sigma at GEand GE's General Manager of e-Commerce, Making Six Sigma Lastoffers businesses the tools they need to make Six Sigma work forthem--and cultivate long-lasting, positive results. Successful SixSigma occurs when the technical and cultural components of changebalance in an organization; this timely, comprehensive book isdevoted to the cultural component of implementing Six Sigma,explaining how to manage it to maintain that balance. The authorsaddress how to create the need for Six Sigma; diagnose the fourtypes of resistance to Six Sigma and how to overcome them; managethe systems and structures; and lead a Six Sigma initiative. Thisbook applies the Six Sigma approach to business operations acrossthe organization--unlike other titles that focus on productdevelopment. Plus, it provides strategies, tactics, and tools toimprove profitability by centering on the relationship betweenproduct defects and product yields, reliability, costs, cycle time,and schedule. George Eckes (Superior, CO) is the founder and principal consultantfor Eckes & Associates. His clients include GE Capital, Pfizer,Westin, Honeywell, and Volvo. Eckes has published numerous paperson the topic of performance improvement and is the author of TheSix Sigma Revolution: How General Electric and Others TurnedProcess into Profits (0-471-38822-X) (Wiley).
Author: Rajesh Jugulum
Publisher: John Wiley & Sons
Published: 2010-01-06
Total Pages: 321
ISBN-13: 0470631694
DOWNLOAD EBOOKDesign for Lean Six Sigmais the only book that employs a "road-map" approach to DFSS, which allows corporate management to understand where they are in the process and to integrate DFSS methodology more fully into their overall business strategy. This is a similar approach to that used by Forrest Breyfogle in his successful book: "Implementing Six Sigma, 2E". This approach will allow corporate management to understand where they are in the process and to integrate DFSS methodology more fully into the overall business strategy. Another important aspect of this book is its coverage of DFSS implementation in a broad range of industries including service and manufacturing, plus the use of actual cases throughout.
Author: Dick Smith
Publisher: John Wiley & Sons
Published: 2002-12-25
Total Pages: 338
ISBN-13: 0471273139
DOWNLOAD EBOOKReal executives talk about how Six Sigma changed their organizations for the better Backed by the real-world experience of executives who successfully implemented Six Sigma, this book shows how this powerful, data-driven quality improvement methodology can improve the learning cycle and financial and corporate reporting, as well as strategic planning, customer demand issues, and more. Case studies and interviews provide real-life best practices that make the implementation process that much easier for managers. The authors are Six Sigma experts affiliated with PricewaterhouseCoopers and here present an innovative examination of this powerful and popular methodology.
Author: Lewis D. Solomon
Publisher: Aspen Publishers
Published: 1990
Total Pages: 632
ISBN-13:
DOWNLOAD EBOOKAuthor: John H. Fleming
Publisher: Simon and Schuster
Published: 2007-10-28
Total Pages: 320
ISBN-13: 1595620168
DOWNLOAD EBOOKSix Sigma changed the face of manufacturing quality. Now, HumanSigma is poised to do the same for sales and services. Human Sigma offers an innovative research-based approach to one of the toughest challenges facing sales and services companies today: how to effectively manage the employee-customer encounter to drive business success. What would your company look like if you could increase the revenue and profitability potential of every customer by more than 20 percent? What if you could double the productivity of every employee? And what if these two phenomena together could drive overall organizational performance exponentially? What would your company look like? And how would you go about creating this kind of change? One thing is certain: Business leaders are never going to inspire higher levels of employee productivity and build more passionate customer relationships by doing the same things they have tried for the past 25 years. Business leaders need something fresh. Something new. The last thing they need is more of the same old conventional wisdom about "satisfying" their employees and their customers. Based on solid research by The Gallup Organization, Human Sigma will appeal to senior leaders and line managers alike who are looking for a way to dramatically increase productivity, retain a base of high value customers, and improve overall business performance. Human Sigma is: - Rigorous: Based on research involving hundreds of companies, and over 10 million employees and 10 million customers around the world. - Innovative: Cutting-edge management science supported by data, including brain imaging research into customer's emotional connections to the companies they love. - Practical: The principles in the book were developed from observations of real-life successes, not some fictional freaks-of-nature that exist only in a laboratory. As such, the lessons contained in the book have been tested in the real world, and can be applied in many situations. - Interactive: The book contains a code that can be used to estimate the potential value of HumanSigma to readers' organizations.
Author: Mikel Harry, Ph.D.
Publisher: Currency
Published: 2006-03-21
Total Pages: 317
ISBN-13: 0385494386
DOWNLOAD EBOOKThe extraordinary breakthrough management program--heralded by GE, Motorola, and AlliedSignal--that is sweeping corporate America with its unprecedented ability to achieve superior financial results. Six Sigma is the most powerful breakthrough management tool ever devised, promising increased market share, cost reductions, and dramatic improvements in bottom-line profitability for companies of any size. The darling of Wall Street, it has become the mantra of Fortune 500 boardrooms around the world because it works. What is Six Sigma? It is first and foremost a business process that enables companies to increase profits dramatically by streamlining operations, improving quality, and eliminating defects or mistakes in everything a company does, from filling out purchase orders to manufacturing airplane engines. While traditional quality programs have focused on detecting and correcting defects, Six Sigma encompasses something broader: It provides specific methods to re-create the process itself so that defects are never produced in the first place. Most companies operate at a three- to four-sigma level, where the cost of defects is roughly 20 to 30 percent of revenues. By approaching Six Sigma--fewer than one defect per 3.4 million opportunities--the cost of quality drops to less than 1 percent of sales. This is because the highest quality also results in the lowest costs. When GE reduced its costs from 20 percent to less than 10 percent, it saved a billion dollars in just two years--money that goes directly to the bottom line. This is the reason Wall Street and corporations as diverse as Sony, Ford, Nokia, Texas Instruments, Canon, Hitachi, Lockheed Martin, American Express, Toshiba, DuPont, and Polaroid have embarked on corporate-wide Six Sigma programs. Six Sigma should be of paramount importance to every forward-thinking executive and manager determined to make their company world-class in their industry.
