Consumer Participation in Infrastructure Regulation draws on results of a survey questionnaire conducted among 45 infrastructure regulators in the East Asia and Pacific (EAP) region. It finds that EAP regulators have successfully begun to involve consumers in the regulatory process: consumer representation is a well-established practice in the region; and regulators draw on standard mechanisms to inform consumers, resolve consumer complaints, and solicit consumer input. However, regulators must take further actions to firmly move up the ?ladder of consumer engagement,? from merely providing in.
"This paper assesses consumer participation in infrastructure regulation in the East Asia and Pacific region (EAP). The assessment draws on the results of a survey questionnaire conducted among 45 infrastructure regulators in the region. It finds that EAP regulators have successfully begun to involve consumers in the regulatory process: consumer representation is a well-established practice in the region; and regulators draw on standard mechanisms to inform consumers, resolve consumer complaints, and solicit consumer input. However regulators must take further actions to firmly move up the "ladder of consumer engagement," from merely informing to actively consulting with consumers." --Résumé de l'éditeur.
'Consumer Participation in Infrastructure Regulation' draws on results of a survey questionnaire conducted among 45 infrastructure regulators in the East Asia and Pacific (EAP) region. It finds that EAP regulators have successfully begun to involve consumers in the regulatory process: consumer representation is a well-established practice in the region; and regulators draw on standard mechanisms to inform consumers, resolve consumer complaints, and solicit consumer input. However, regulators must take further actions to firmly move up the ladder of consumer engagement, from merely providing information to actively consulting with consumers. In particular, consumer participation would benefit from more open disclosure policies, more effective strategies to reach out to the poor, and tighter regulatory intervention to hold service providers accountable for resolving consumer complaints.
Ch. 1. Regulating infrastructure : a review of the issues, problems, and challenges / Ed Araral [und weitere] -- pt. I. Problems, issues, and perspectives in regulation, regulatory design and outcomes. ch. 2. Infrastructure regulation : what works, why, and how do we know? / Judith Clifton [und weitere]. ch. 3. Does political accountability matter for infrastructure regulation? : the case of telecommunications / Farid Gasmi, Paul Noumba and Laura Recuero Virto. ch. 4. Entry relaxation and an independent regulator : performance impact on the mobile telecoms industry in Asia / Chalita Srinuan, Pratompong Srinuan and Erik Bohlin -- pt. II. Electricity sector regulation & governance. ch. 5. Risk, regulation and governance : institutional processes and regulatory risk in the Thai energy sector / Darryl S.L. Jarvis. ch. 6. Electricity tariff regulation in Thailand : analyses and applications of incentive regulation / Puree Sirasoontorn. ch. 7. Regulating power without a five year plan : institutional changes in the Chinese power sector / Kun-Chin Lin, Mika Purra and Hui Lin. ch. 8. The Indonesian electricity sector : institutional transition, regulatory capacity and outcomes / Mika Purra. ch. 9. Regulating the independent power producers : a comparative analysis of performance of Andhra Pradesh, Gujarat, and Tamil Nadu in India / Rajendra Kumar. ch. 10. Partial privatization and nested regulation : institutional choices in public sector and regulatory reform / Sunil Tankha. ch. 11. The electricity industry reform in Korea : lessons for further liberalization / Junki Kim and Kyuhyun Kim -- pt. III. Water sector regulation & governance. ch. 12. Regulatory independence and contract incompleteness : assessing regulatory effectiveness in water privatization in Manila / Xun Wu, Loit Batac and Nepomuceno A. Malaluan. ch. 13. Can regulation improve the performance of government-controlled water utilities? / David Ehrhardt and Nils Janson. ch. 14. Effects of regulatory quality and political institutions on access to water and sanitation / Andrew B. Whitford, Helen Smith and Anant Mandawat. ch. 15. The regulation of water infrastructure in Italy : origins and effects of an 'hybrid' regulatory system / Alberto Asquer. ch. 16. Measuring effectiveness of regulation across a river system : a welfare approach / Alex Coram and Lyle Noakes. ch. 17. Private sector participation and regulatory reform in water supply : the Southern Mediterranean experience / Edouard Perard. ch. 18. Tempered responsiveness through regulatory negotiations in the water sector : managing unanticipated innovations emerging from participation reforms / Boyd Fuller and Sunil Tankha
Electricity, natural gas, telecommunications, railways, and water supply, are often vertically and horizontally integrated state monopolies. This results in weak services, especially in developing and transition economies, and for poor people. Common problems include low productivity, high costs, bad quality, insufficient revenue, and investment shortfalls. Many countries over the past two decades have restructured, privatized and regulated their infrastructure. This report identifies the challenges involved in this massive policy redirection. It also assesses the outcomes of these changes, as well as their distributional consequences for poor households and other disadvantaged groups. It recommends directions for future reforms and research to improve infrastructure performance, identifying pricing policies that strike a balance between economic efficiency and social equity, suggesting rules governing access to bottleneck infrastructure facilities, and proposing ways to increase poor people's access to these crucial services.
"Many of the problems are related to difficulties in sustaining cost-covering user fees for these sectors. This study aims to distill the experience over the last 15 years. The main factors in the growth and subsequent decline are examined. The report assesses the impact that the private provision of infrastructure has had on service delivery and analyzes the consequences for other important goals. Main policy lessons are provided for governments that seek to ensure that the supply of infrastructure services does not become a bottleneck to growth."--BOOK JACKET.
