Conflict, Mediated Message, and Group Dynamics: Intersections of Communication establishes up a framework to explore the ways in which emotions enter a conflict scenario and investigate their role either as causes or consequences of conflict. The volume's chapters shed new light on the questions of the extent to which context on the one hand and culture-related dimensions on the other are conducive to conflict dynamicity and management either by calming emotions—and conflict—or by increasing their severity.
This book explores the ways in which emotions enter a conflict scenario and investigate their role as causes or consequences of the conflict. It sheds new light on questions of the extent to which context and culture-related dimensions are conducive to conflict dynamicity and management either by calming emotions or increasing their severity.
Crises come in many shapes and sizes, including media blunders, social media activism, extortion, product tampering, security issues, natural disasters, accidents, and negligence – just to name a few. For organizations, crises are pervasive, challenging, and catastrophic, as well as opportunities for organizations to thrive and emerge stronger. Despite the proliferation of research and books related to crisis communication, the voice that is often lost is that of the stakeholder. Yet, as both a public relations and management function, stakeholders are central to the success and failure of organizations responding to and managing crises in a cross-platform and global environment. This core textbook provides a comprehensive and research-driven introduction to crisis communication, critical factors influencing crisis response, and what we know about predicting stakeholder responses to crises. Incorporated into each chapter are global case studies, ethical challenges, and practitioner considerations. Online resources include an extensive set of multimedia materials ranging from podcast mini-lectures to in-class exercises, and simulation-based activities for skills development (https://audralawson.com/resources/crisis-communication-managing-stakeholder-relationships/). Demonstrating the connection between theory, decision-making, and strategy development in a crisis context, this is a vital text for advanced undergraduate and postgraduate students of Communications, Public Relations, Marketing, and Strategic Management.
The world is wrought with risks that may harm people and cost lives. The news is riddled with reports of natural disasters (wildfires, floods, earthquakes, hurricanes), industrial disasters (chemical spills, water and air pollution), and health pandemics (e.g., SARS, H1NI, COVID19). Effective risk communication is critical to mitigating harms. The body of research in this handbook reveals the challenges of communicating such messages, affirms the need for dialogue, embraces the role of instruction in proactively communicating risk, acknowledges the function of competing risk messages, investigates the growing influence of new media, and constantly reconsiders the ethical imperative for communicating recommendations for enhanced safety.
This two-volume set constitutes the refereed proceedings of the 8th International Conference on Human Aspects of IT for the Aged Population, ITAP 2022, held as part of the 24th International Conference, HCI International 2022, held as a virtual event, during June-July 2022. ITAP 2022 includes a total of 75 papers, which focus on topics related to designing for and with older users, technology acceptance and user experience of older users, use of social media and games by the aging population, as well as applications supporting health, wellbeing, communication, social participation and everyday activities. The papers are divided into the following topical sub-headings. Part I: Aging, Design and Gamification; Mobile, Wearable and Multimodal Interaction for Aging; Aging, Social Media and Digital Literacy; and Technology Acceptance and Adoption: Barriers and Facilitators for Older Adults Part II: Intelligent Environment for Daily Activities Support; Health and Wellbeing Technologies for the Elderly; and Aging, Communication and Social Interaction.
Human Factors in Software and Systems Engineering Proceedings of the 13th International Conference on Applied Human Factors and Ergonomics (AHFE 2022), July 24–28, 2022, New York, USA
Providing an up-to-date, multi-perspective and cross-linguistic account of the centrality of the expressive function in communication, this book explores the conceptualization of emotions in language and the high emotional 'temperature' of a variety of contemporary discourses. Adopting a number of methodological angles, both qualitative and quantitative, the chapters present insights from cognitive linguistics, (critical) discourse analysis, corpus linguistics and sociolinguistics, as well as those resulting from the combination of these approaches. Using a wide variety of data types, from song lyrics and TV series to Twitter posts and political speeches, and through the analysis of a range of languages, including Arabic, English, Polish, Italian, Hungarian, and Turkish, the book offers a panoramic view of the multi-faceted interaction between language, expressivity and cognition.
Proceedings of the 4th International Conference on Human Systems Engineering and Design (IHSED2021): Future Trends and Applications, September 23–25, 2021, University of Dubrovnik, Croatia
Organizations thrive or struggle as a result of interactions among team members. To optimize the performance of teams, Group Dynamics and Team Interventions bridges the gap between the most up-to-date academic research findings about group behavior and real-life practice. Chapters summarize the theories behind group and team behavior while offering proven application and intervention techniques that can be utilized in workplace settings. Topics addressed include team formation and development; understanding culture and team diversity; improving team cohesion, decision making, and problem solving; managing and reducing team conflict; team leadership, power, and influence; and others. Brief case studies and interventions that illustrate each theory help to enhance the clarity of the topics. Group Dynamics and Team Interventions will benefit academics and practitioners alike, who gain from a better understanding of the dynamics that inform team behavior, along with assessment tools and practical intervention techniques to create and maintain a high-performing team.
Grounded in psychological research but with a very practical focus on organizational behaviour issues, this book explains the basic psychological concepts of group dynamics with a focus on their application with teams in the workplace. The book begins with an overview of how teams are being used in the workplace and the factors that relate to team success. It goes on to examine basic topics such as goals, norms, cooperation, and communication while reviewing the main challenges teams face, including conflict, decision making, problem solving, creativity, and valuing diversity. The final section analyzes the use of teams in the workplace, including the impact of organizational culture, technological support for teams, differences among types of work teams, team building, and team evaluation and reward.
