Complaint handling guidelines
Author: Retail Council of Canada
Publisher:
Published: 1979
Total Pages: 14
ISBN-13:
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Author: Retail Council of Canada
Publisher:
Published: 1979
Total Pages: 14
ISBN-13:
DOWNLOAD EBOOKAuthor: Western Australia. Real Estate and Business Agents Supervisory Board
Publisher:
Published: 2003
Total Pages: 12
ISBN-13:
DOWNLOAD EBOOKAuthor: Western Australian Municipal Association
Publisher:
Published: 2000*
Total Pages: 24
ISBN-13:
DOWNLOAD EBOOKAuthor: M. Lauren Basham
Publisher:
Published: 1994
Total Pages: 66
ISBN-13:
DOWNLOAD EBOOKAuthor: Sarah Cook
Publisher: Kogan Page Publishers
Published: 2012-05-03
Total Pages: 208
ISBN-13: 074946531X
DOWNLOAD EBOOKAcross the global economy, customers' expectations are continually rising - but many companies fail to deliver against those expectations. With the rise in social media, customers are becoming more vocal in expressing any dissatisfaction, which can both lose existing customers and alienate potential new ones. Complaint Management Excellence provides practical advice, tools and techniques for managers to adopt when managing any complaints that come into their organisation. In order to arrive at a culture where complaints are welcomed, the underlying values, processes, structure, strategy and people within an organization all need to be aligned with, and respect, customer needs. Not only does this improve the long-terms prospects for the company itself, but can have a tremendous knock-on effect in terms of boosting employee morale and engagement. With case studies from companies as diverse as John Lewis, Waitrose, DHL, Hilton Hotels, the Starwood group (including Four Seasons and Ritz Carlton hotels) and BT, Complaint Management Excellence explains what customers are really looking for when they make a complaint, how to avoid conflict and how managers can lead culture change to ensure the best experience for all customers and clients.
Author: British Retail Consortium
Publisher:
Published: 2009-07-31
Total Pages: 26
ISBN-13: 9780117066373
DOWNLOAD EBOOKA comprehensive complaint handling system is an essential component of a company's safety and quality system, providing a key measure of product quality and identifying opportunities for continual improvement. These guidelines promote best practice for an effective complaints handling system
Author: Don King
Publisher:
Published: 1976
Total Pages: 212
ISBN-13:
DOWNLOAD EBOOKAuthor:
Publisher:
Published: 2009
Total Pages: 31
ISBN-13:
DOWNLOAD EBOOKAuthor: Standards Australia (Organization)
Publisher:
Published: 2014
Total Pages: 56
ISBN-13: 9781775515272
DOWNLOAD EBOOKAuthor: Standards Australia Limited
Publisher:
Published: 2014
Total Pages: 56
ISBN-13: 9781743428542
DOWNLOAD EBOOKThe objective of this Standard is to provide guidance on complaint management to organizations, including the planning, design, operation, maintenance and improvement. -- page 2.