Complaint Handling Guide
Author: British Columbia. Office of the Ombudsperson
Publisher:
Published: 2020
Total Pages: 37
ISBN-13:
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Author: British Columbia. Office of the Ombudsperson
Publisher:
Published: 2020
Total Pages: 37
ISBN-13:
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Publisher:
Published: 2009
Total Pages: 31
ISBN-13:
DOWNLOAD EBOOKAuthor: M. Lauren Basham
Publisher:
Published: 1994
Total Pages: 66
ISBN-13:
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Publisher:
Published: 1997
Total Pages: 53
ISBN-13:
DOWNLOAD EBOOKAuthor: British and Irish Ombudsman Association
Publisher:
Published: 2007
Total Pages: 31
ISBN-13:
DOWNLOAD EBOOKAuthor: Sarah Cook
Publisher: Kogan Page Publishers
Published: 2012-05-03
Total Pages: 208
ISBN-13: 074946531X
DOWNLOAD EBOOKAcross the global economy, customers' expectations are continually rising - but many companies fail to deliver against those expectations. With the rise in social media, customers are becoming more vocal in expressing any dissatisfaction, which can both lose existing customers and alienate potential new ones. Complaint Management Excellence provides practical advice, tools and techniques for managers to adopt when managing any complaints that come into their organisation. In order to arrive at a culture where complaints are welcomed, the underlying values, processes, structure, strategy and people within an organization all need to be aligned with, and respect, customer needs. Not only does this improve the long-terms prospects for the company itself, but can have a tremendous knock-on effect in terms of boosting employee morale and engagement. With case studies from companies as diverse as John Lewis, Waitrose, DHL, Hilton Hotels, the Starwood group (including Four Seasons and Ritz Carlton hotels) and BT, Complaint Management Excellence explains what customers are really looking for when they make a complaint, how to avoid conflict and how managers can lead culture change to ensure the best experience for all customers and clients.
Author: Health Services Review Council (Vic.)
Publisher:
Published: 2005
Total Pages: 50
ISBN-13:
DOWNLOAD EBOOK"This Guide is designed to assist health service providers to develop and implement effective complaint handling practices"--Foreward.
Author: Retail Council of Canada
Publisher:
Published: 1979
Total Pages: 14
ISBN-13:
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Publisher:
Published: 1995
Total Pages: 30
ISBN-13:
DOWNLOAD EBOOKAuthor: Western Australia. Real Estate and Business Agents Supervisory Board
Publisher:
Published: 2003
Total Pages: 12
ISBN-13:
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