The Purpose Driven Church
The Purpose Driven Church

Author: Rick Warren

Publisher: Zondervan

Published: 2007-09-04

Total Pages: 401

ISBN-13: 0310294088

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The issue is church health, not church growth—if your church is healthy, growth will occur naturally. So how do we make healthy churches, driven by purpose? In order for any church to thrive, it must be built around the five New Testament purposes given to the church by Jesus Christ. In this classic of Christian church stability, pastor and bestselling author of The Purpose Driven Life Rick Warren unpacks this proven five-part strategy that will enable your church to grow: Warmer through fellowship. Deeper through discipleship. Stronger through worship. Broader through ministry. Larger through evangelism. Every church is driven by something. Tradition, finances, programs, personalities, events, seekers, and even buildings can each be the controlling force in a church. But Warren will show you how to concentrate on building people and let God build the church. In other words, healthy, consistent growth is the result of balancing the five biblical purposes of the church. And The Purpose Driven Church will show you how to do that. “The Purpose Driven Church has brought focus and direction to more pastors and church leaders than you can count. What a gift!”—John Ortberg, bestselling author.

Iona Abbey Worship Book
Iona Abbey Worship Book

Author: The Iona Community

Publisher: Wild Goose Publications

Published: 2001-03-29

Total Pages: 271

ISBN-13: 1849520003

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The services and resources in The Iona Abbey Worship Book reflect the Iona Community's commitment to the belief that worship is all that we are and all that we do, both inside and outside the church, with no division into the 'sacred' and the 'secular'.

The Service Culture Handbook
The Service Culture Handbook

Author: Jeff Toister

Publisher:

Published: 2017-03-23

Total Pages: 188

ISBN-13: 9780692842003

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Imagine you could develop a customer-focused culture so powerful that your employees always seem to do the right thing. They encourage each other, proactively solve problems, and constantly look for ways to go the extra mile. In short, imagine a workplace culture where employees were absolutely obsessed with customer service. The Service Culture Handbook is a step-by-step guide to help you develop a customer-focused culture in your company, department, or location. Whether you're just beginning your journey, or have been working on culture for years, this handbook will prepare you to take the next step. You'll receive actionable advice, straightforward exercises, and proven tools you can utilize immediately. Learn the one thing that forms the foundation of every great culture. Discover what customer-focused companies do differently to engage their employees. And explore ways to strategically align every facet of your organization with outstanding service. Creating and sustaining a customer-focused culture is a never-ending journey that takes hard work, dedication, and commitment. The Service Culture Handbook is an indispensable resource to help you and your employees stay headed in the right direction. Praise for The Service Culture Handbook: "The Service Culture Handbook provides the poignant inspiration and practical instruction for the difficult work of transforming a service culture into one that is distinctive, successful, and permanent." -Chip R. Bell, author of Kaleidoscope: Delivering Innovative Service That Sparkles "Though research continues to uncover the astonishing impact of customer-focused cultures on customer loyalty and business results, few organizations know how to get there. Jeff Toister unlocks that mystery through this practical (and fun to read!) guide to developing a culture that really works." -Brad Cleveland, founding partner and former CEO, International Customer Management Institute

This Is Service Design Doing
This Is Service Design Doing

Author: Marc Stickdorn

Publisher: "O'Reilly Media, Inc."

Published: 2018-01-02

Total Pages: 1156

ISBN-13: 1491927135

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How can you establish a customer-centric culture in an organization? This is the first comprehensive book on how to actually do service design to improve the quality and the interaction between service providers and customers. You'll learn specific facilitation guidelines on how to run workshops, perform all of the main service design methods, implement concepts in reality, and embed service design successfully in an organization. Great customer experience needs a common language across disciplines to break down silos within an organization. This book provides a consistent model for accomplishing this and offers hands-on descriptions of every single step, tool, and method used. You'll be able to focus on your customers and iteratively improve their experience. Move from theory to practice and build sustainable business success.

A Commitment to Compassion
A Commitment to Compassion

Author: Avram R. Kraft

Publisher:

Published: 2019-05

Total Pages:

ISBN-13: 9780982895191

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In A Commitment to Compassion, Avram R. Kraft, MD, reminds us that each of us can make a difference. Avram makes that difference against a medical landscape, but in sharing his wisdom, insights, doubt, and vulnerabilities, he invites all of us to consider what compassion means and how it can be part of our daily living. As he states in a chapter called Repairing the World, "Every day, we have an opportunity to make an impact on one another. You are only as good as what you bring to the table and not what you remove from it."In a very accessible interview format, Avram reveals the kind of small and large daily choices he's made over a lifetime as he's looked for meaning and used his faith in service to others. These conversations underscore the value of storytelling and real listening in a world increasingly full of distractions. Dignity, Acceptance of Self and Finding Balance are among the powerful chapters and pervasive themes that invite the reader to consider their own personal journeys and how they, too, can be of service.A perennial student of medicine, ethics and ancient texts, Avram, a retired surgeon, was an early advocate of hospice and palliative care and a passionate teacher of compassion in medicine. As one early reviewer said of the book, "It is the testament of a good human being who has healed many people physically-and probably even more people spiritually."

A Service Profession, a Service Commitment
A Service Profession, a Service Commitment

Author: Charles D. Patterson

Publisher: Scarecrow Press

Published: 1992

Total Pages: 278

ISBN-13: 9780810826403

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A tribute to the library profession, this festschrift explores the various service roles of professional librarians. Presented in three parts, A Service Profession discusses the roles in support of scholarly communication, examines library and information science organizations, and suggests strategies for developing leadership within the profession. Kathleen de la Pena McCook, John M. Budd, and Dana Watson offer perspectives on the processes involved in scholarly publishing. Opportunities for professional action through organizations are explored by Danny P. Wallace, Joseph Mika, and Bert R. Boyce. Connie Van Fleet and Donald E. Riggs underscore the importance of personal commitment in developing excellence in libraries today and in the future.

Toward Commitment
Toward Commitment

Author: Diane Rehm

Publisher: Knopf

Published: 2009-01-21

Total Pages: 306

ISBN-13: 0307492079

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With extraordinary candor and generosity, Diane Rehm, the nationally known Public Radio broadcaster, and her lawyer husband, John, open up for the reader their marriage of forty-two years, revealing the strong and passionate bond between them as well as the conflicts and turmoils that can overtake a relationship. In a series of highly charged dialogues, they grapple with their pronounced differences of background, attitude, and expectation, so that we actually watch them working to understand each other and themselves, and to resolve issues that even after their decades together have remained hurtful and destructive. Their book is divided into twenty-six chapters, each centered on a difficult and important issue: the expression or repression of anger; strong disagreements about money, about family, about religion, about raising children; temperamental differences—she gregarious, he a loner; the complexities of sexual relationships, and the dangers of sexual estrangement and of the intrusion of a third person into a marriage; challenges arising from professional conflicts, from retirement, from aging, from illness. What makes Toward Commitment so fascinating is the opportunity to overhear a husband and wife bravely anatomizing their relationship and confronting their points of discord. What makes it so extraordinary—and so valuable—is their total honesty. These perceptive and searching discussions will resonate with any two people who care enough about each other to reach painfully deep inside themselves in order to resolve their difficulties and emerge closer than ever.

Loving Parent Guidebook
Loving Parent Guidebook

Author: Aca Wso Inc

Publisher:

Published: 2021-06

Total Pages:

ISBN-13: 9781944840143

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When the authors of The Solution said that "The Solution is to become your own loving parent," they really meant it. Becoming your own loving parent by developing your reparenting skills can change your life. The goal of reparenting is to give ourselves what we needed to receive as children but did not. Reparenting won't change the past, but it can transform the way you relate to it and help you change how you live today.