The Ultimate Online Customer Service Guide

The Ultimate Online Customer Service Guide

Author: Marsha Collier

Publisher: John Wiley & Sons

Published: 2010-12-15

Total Pages: 204

ISBN-13: 1118007654

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Make your online customers happy—and create new ones—with this winning guide Social media gives you an unparalleled vehicle for connecting and engaging with an unlimited number of customers. Yet this vehicle is different than other, more impersonal forms. With social media, reps become part of their customers' lives. They follow back. They handle complaints immediately. They wish customers "happy birthday." They grow their brands by involving themselves in communities. The Ultimate Online Customer Service Guide gives you the keys to authentic and engaged service to customers through social media. Using a blend of case studies, a primer on classic online customer service, and instructions on how to execute quality customer service, this book enables you to access the opportunities that social media presents as a means of serving customers. Authentically use social media to connect with customers to boost your bottom line Attract new customers through your online presence Achieve higher GMS (Gross Merchandise Sales) with quality customer service Social media gives you a new and growing realm to distinguish your business. Create a productive presence in this interactive space with The Ultimate Online Customer Service Guide.


Science 5-11

Science 5-11

Author: Alan Howe

Publisher: Routledge

Published: 2017-07-14

Total Pages: 342

ISBN-13: 1134995490

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This third edition of the bestselling textbook Science 5–11 has been fully updated to provide a synthesis of research and best practice in teaching and learning that focuses on successful ways to engage and motivate young scientists. Responding to the new curriculum, particularly ‘Working Scientifically’, this edition now includes: New sections on whole-school assessment, mentoring, transitions and a topics-based approach. Reference to the ‘big ideas’ of biology, chemistry and physics with chapters clearly related to this new subject structure. Updated tables of progression in each topic area and reference to cross-curricular contexts. New self-assessment questions for teachers, the option for higher-level thinking and further reading. An updated chapter on subject leadership with an increasing emphasis on monitoring progress. Bringing together research undertaken from a range of activities in the field, this book forms a comprehensive and clear guide, outlining the subject knowledge that a teacher needs, the curriculum requirements and the best ways to go about teaching. A practical guide ideal for students, trainees, mentors and other practising teachers, the book provides information on appropriate science topics for Key Stage 1 and 2.


The First Collier (Guardians of Ga'Hoole #9)

The First Collier (Guardians of Ga'Hoole #9)

Author: Kathryn Lasky

Publisher: Scholastic Inc.

Published: 2010-06-01

Total Pages: 212

ISBN-13: 054528340X

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The fantastic prequel trilogy to the bestselling series GUARDIANS OF GA'HOOLE begins!It is a time of Legends and a time of chaos. Warlords vie for power and marauding outlaws roam the land. Good King Hrath and his queen, Siv, noble Spotted Owls struggle to keep peace in their kingdom. Grank, noble Spotted Owl, friend and supporter of King Hrath, has exiled himself to Beyond the Beyond, where he has developed his firesight and learns how to work with embers, fire and how to forge metals. He is the First Collier. Deep in a volcano in the farthest reaches of Beyond the Beyond, he discovers a magical Ember but fears its awful powers will be misused and hides it again. (continued)


The Watsons Go to Birmingham--1963

The Watsons Go to Birmingham--1963

Author: Christopher Paul Curtis

Publisher: Yearling

Published: 2013-08-06

Total Pages: 241

ISBN-13: 0385382952

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Celebrate the 25th anniversary of this Newbery and Coretta Scott King Honoree about a hilarious family on a road-trip at one of the most important times in America's history. This special edition makes a perfect gift and includes bonus content! Enter the hilarious world of ten-year-old Kenny and his family, the Weird Watsons of Flint, Michigan. There's Momma, Dad, little sister Joetta, and brother Byron, who's thirteen and an "official juvenile delinquent." When Byron gets to be too much trouble, they head South to Birmingham to visit Grandma, the one person who can shape him up. And they'll be in Birmingham during one of the darkest moments in America's history. "Every so often a book becomes a modern classic almost as soon as it arrives on bookshelves. That happened in the mid-'90s when Christopher Paul Curtis released his first book, The Watsons Go to Birmingham--1963." --NPR "One of the best novels EVER." --Jacqueline Woodson, Newbery Honor and National Book Award–winning author of Brown Girl Dreaming


Collier's Guide to Night Photography in the Great Outdoors - 2nd Edition

Collier's Guide to Night Photography in the Great Outdoors - 2nd Edition

Author: Grant Collier

Publisher:

Published: 2020-08-25

Total Pages:

ISBN-13: 9781935694496

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The night sky may be the most awe-inspiring spectacle that any of us will ever see. It can, however, be difficult to capture in a photograph, as it requires specialized techniques that are rarely used when shooting images during the day.Renowned photographer Grant Collier sheds light on how to capture these otherworldly images by sharing secrets he has learned over the past 14 years. He explains how to take photos of the Milky Way, northern lights, meteors, eclipses, lightning, and much more.Grant begins by reviewing equipment and supplies that are helpful when photographing at night. He then discusses many software programs, web sites, and mobile apps that will help you plan your shots. Finally, he offers extensive advice on how to capture and process images at night. He goes beyond the basics and teaches how to blend multiple exposures and create huge stitched images to capture incredibly detailed photos that you never before thought possible!The 2nd Edition has been completely updated and includes 50 new images. The sections on cameras and lenses have been rewritten and now includes tables to make it easier see all of the recommended gear. All of the web links have been updated, and include many new websites you can use to plan your photos. All information on post-processing has been updated for use with Photoshop and Lightroom CC 2020. This includes some powerful new techniques for blending multiple exposures taken at night. There is also new information on Photoshop plug-ins and other software that is useful for night photography.


The Greenhouse Gas Protocol

The Greenhouse Gas Protocol

Author:

Publisher: World Business Pub.

Published: 2004

Total Pages: 0

ISBN-13: 9781569735688

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The GHG Protocol Corporate Accounting and Reporting Standard helps companies and other organizations to identify, calculate, and report GHG emissions. It is designed to set the standard for accurate, complete, consistent, relevant and transparent accounting and reporting of GHG emissions.