Civility at Work
Civility at Work

Author: Lewena Bayer

Publisher: Business Expert Press

Published: 2021-02-09

Total Pages: 190

ISBN-13: 1953349811

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In Civility at Work, Lew Bayer describes the business case for civility and explains how organizations can increase employee retention, performance, and overall revenue by creating a workplace culture of human kindness and civility. In case you were not aware, research focusing on both Canadian and U.S. companies shows that a whopping 98% of people polled have experienced uncivil behavior on the job. And, according to the fourth annual study on Civility in America: A Nationwide Survey, conducted by global public relations firm Weber Shandwick and public affairs firm Powell Tate in partnership with KRC Research, civility in America continues to erode. This year’s study found that 70% of the Americans believe incivility has reached crisis proportions. Alarmingly, 81% of the Americans think that incivility is leading to an increase in violence at work. Notably, 80% of the people are dissatisfied with their jobs. Increasingly, people are choosing employers who understand that civility is good business. In Civility at Work, Lew Bayer describes the business case for civility and explains how organizations can increase employee retention, performance, and overall revenue by creating a workplace culture of human kindness and civility.

How to Take Action for Successful Performance Management
How to Take Action for Successful Performance Management

Author: Falconer Mitchell

Publisher: Business Expert Press

Published: 2019-08-27

Total Pages: 141

ISBN-13: 1631578367

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This book is intended for practitioners, students, and researchers who are interested in designing, using, assessing, and researching performance management systems. Managerial personnel involved in such activity will hold many beliefs about how their organization functions. This text uses the philosophy of pragmatic constructivism to show how managerial beliefs that underlie action can be made explicit and so facilitate their assessment and improvement. This involves recognizing and integrating the four dimensions (facts, possibilities, values, and communication) that represent how managers relate to the reality in which they operate. When managerial beliefs are based on an accurate representation of reality, they are more likely to be successful. Problems occur where reality is misrepresented in managerial beliefs. This is especially so in performance management, as the book illustrates using real-world examples. Specific topics addressed include planning and decision making, performance management of investment center managers, strategic performance management, and operational performance management.

Practicing Leadership
Practicing Leadership

Author: Alan S. Gutterman

Publisher: Business Expert Press

Published: 2019-03-20

Total Pages: 205

ISBN-13: 1949991229

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Practicing Leadership is intended to serve as a guide to basic principles of leadership and begins with an overview of definitions and conceptions of leadership and then continues with discussions of the roles and activities expected from an effective leader; personality traits and attributes which can be learned and perfected by persons that aspire to leadership positions; styles of leadership, which encompass the strategies used by leaders to engage with their followers and leadership in developing countries. Leadership is a universal phenomenon that has preoccupied scholars, politicians and others for centuries. In the management context leadership has been consistently identified as playing a critical role in the success or failure of organizations and some surveys have pegged almost half of an organization’s performance on the quality and effectiveness of its leadership team. Apart from organizational performance, researchers have consistently found a strong correlation between leadership styles and behaviors and the job satisfaction and performance of subordinates. When formal interest in the study of leadership first began in the 19th and early 20th centuries, the so-called “great man” theory, which assumed that certain individual characteristics or traits could be found in leaders but not in non-leaders and that those characteristics could not be developed but must be inherited, was quite popular and many assumed that leaders were simply “born and not made”. As time passed, however, the consensus within the community of leadership scholars and consultants shifted significantly to the current working proposition that while some people do indeed appear to be natural leaders from birth it is nonetheless possible for many others with sufficient desire and willpower to develop into a “leader” by following a continuous process of work, self-study, education, training and experience.

Comparative Management Studies
Comparative Management Studies

Author: Alan S. Gutterman

Publisher: Business Expert Press

Published: 2019-04-04

Total Pages: 209

ISBN-13: 1949991377

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All managers, regardless of where they work, must understand certain basic concepts such as the functions, roles, and skills associated with the managerial position and the styles available to managers for use in any given situation. However, context matters, and it is essential that managers understand the role that culture plays in being effective in their positions. This book begins with a brief description of the history and evolution of "management studies", continues with an overview of the scope and practice of comparative management studies, and provides examples of the research that has been done on cross-cultural transfer of management theories. In addition, the book includes materials on the search for, and analysis of, dimensions of management styles that can be used as a basis for creating models that can be used for comparison purposes.

The Fearless Organization
The Fearless Organization

Author: Amy C. Edmondson

Publisher: John Wiley & Sons

Published: 2018-11-14

Total Pages: 181

ISBN-13: 1119477263

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Conquer the most essential adaptation to the knowledge economy The Fearless Organization: Creating Psychological Safety in the Workplace for Learning, Innovation, and Growth offers practical guidance for teams and organizations who are serious about success in the modern economy. With so much riding on innovation, creativity, and spark, it is essential to attract and retain quality talent—but what good does this talent do if no one is able to speak their mind? The traditional culture of "fitting in" and "going along" spells doom in the knowledge economy. Success requires a continuous influx of new ideas, new challenges, and critical thought, and the interpersonal climate must not suppress, silence, ridicule or intimidate. Not every idea is good, and yes there are stupid questions, and yes dissent can slow things down, but talking through these things is an essential part of the creative process. People must be allowed to voice half-finished thoughts, ask questions from left field, and brainstorm out loud; it creates a culture in which a minor flub or momentary lapse is no big deal, and where actual mistakes are owned and corrected, and where the next left-field idea could be the next big thing. This book explores this culture of psychological safety, and provides a blueprint for bringing it to life. The road is sometimes bumpy, but succinct and informative scenario-based explanations provide a clear path forward to constant learning and healthy innovation. Explore the link between psychological safety and high performance Create a culture where it’s “safe” to express ideas, ask questions, and admit mistakes Nurture the level of engagement and candor required in today’s knowledge economy Follow a step-by-step framework for establishing psychological safety in your team or organization Shed the "yes-men" approach and step into real performance. Fertilize creativity, clarify goals, achieve accountability, redefine leadership, and much more. The Fearless Organization helps you bring about this most critical transformation.

Rudeness and Civility
Rudeness and Civility

Author: John F. Kasson

Publisher: Hill and Wang

Published: 1991-09-01

Total Pages: 322

ISBN-13: 146680663X

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With keen insight and subtle humor, John F. Kasson explores the history and politics of etiquette from America's colonial times through the nineteenth century. He describes the transformation of our notion of "gentility," once considered a birthright to some, and the development of etiquette as a middle-class response to the new urban and industrial economy and to the excesses of democratic society.

Civil Leadership
Civil Leadership

Author: Michael S. Woods

Publisher:

Published: 2010-05

Total Pages: 176

ISBN-13: 9781599404059

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"Saying health care is complex is a laughable remark; it is beyond complex, affecting every citizen and every institution or business. Regardless of the topic, the economics of health care, the payors, providers and their training systems, the myriad state and federal governmental agencies, lawyers, hospitals, pharma, insurers no one is immune from justified, well-deserved criticism. This complexity paradoxically, and somewhat disturbingly, inoculates each of the above noted participants from sole responsibility of having created the complex morass that is rightly maligned by just about anyone who knows anything about health care, and everyone who has had the need to access the industry as a clientthat is, a patient." Michael S. Woods, M.D., M.M.M. in Civil Leadership In his latest book for Joint Commission Resources, Michael S. Woods, M.D., M.M.M. tackles the often-tumultuous relationship of physicians, patients, and today's heath care environment. Dr. Woods, a practicing surgeon, offers civil, common-sense, business-savvy leadership advice to physicians, but his lessons are also valuable to clinical and nonclinical staff, as well as to patients. Topics covered include: Relationship-based Civil Leadership The Self-inflicted Injuries of Disruptive and Uncivil Behavior Relationship-based Civil Leadership as a Health Care Business Strategy Community, Motivation, and the Patient Why Civility-driven, Relationship-based Care Now Self-Inflicted Wounds: The Seven Common Leadership Misstepsr of Physicians Standards for Civility-Driven Behavior and Professionalism One Foot Out of the Box and Into the Future

Effective Succession Planning
Effective Succession Planning

Author: William Rothwell

Publisher: AMACOM

Published: 2010-04-21

Total Pages: 491

ISBN-13: 0814414176

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William Rothwell honored with the ASTD Distinguished Contribution Award in Workplace Learning and Performance. The definitive guide to a timely and timeless topic-- now fully revised and updated. As baby boomers continue to retire en masse from executive suites, managerial offices, and specialized or technical jobs, the question is—who will take their places? This loss of valuable institutional memory has made it apparent that no organization can afford to be without a strong succession program. Now in its fourth edition, Effective Succession Planning provides the tools organizations need to establish, revitalize, or revise their own succession planning and management (SP&M) programs. The book has been fully updated to address challenges brought on by sea changes such as globalization, recession, technology, and the aftereffects of the terror attacks. It features new sections on identifying and assessing competencies and future needs; management vs. technical succession planning; and ethics and conduct; and new chapters on integrating recruitment and retention strategies with succession planning programs. This edition incorporates the results of two extensive new surveys, and includes a Quick Start guide to help begin immediate implementation as well as a CD-ROM packed with assessments, checklists, customizable guides, and other practical tools.

Principles of Management
Principles of Management

Author: David S. Bright

Publisher:

Published: 2023-05-16

Total Pages: 0

ISBN-13: 9781998109166

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Black & white print. Principles of Management is designed to meet the scope and sequence requirements of the introductory course on management. This is a traditional approach to management using the leading, planning, organizing, and controlling approach. Management is a broad business discipline, and the Principles of Management course covers many management areas such as human resource management and strategic management, as well as behavioral areas such as motivation. No one individual can be an expert in all areas of management, so an additional benefit of this text is that specialists in a variety of areas have authored individual chapters.

Violence at Work
Violence at Work

Author: Duncan Chappell

Publisher: International Labour Organization

Published: 2006

Total Pages: 390

ISBN-13: 9789221179481

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Violence at work, ranging from bullying and mobbing, to threats by psychologically unstable co-workers, sexual harassment and homicide, is increasing worldwide and has reached epidemic levels in some countries. This updated and revised edition looks at the full range of aggressive acts, offers new information on their occurrence and identifies occupations and situations at particular risk. It is organised in three sections: understanding violence at work; responding to violence at work; future action.