What role does empathy play in your success as a school leader? A principal’s skills, knowledge, and experience are important when it comes to leading schools. But whether interacting with staff, students, or parents, principals also need empathy—a key social-emotional skill—to be effective and drive continuous improvement. In this book, veteran school leader Thomas R. Hoerr makes the case for why schools need a Chief Empathy Officer as principal and how to become one. Discover how to grow your own empathy, as well as that of others, and the enormous positive effect this can have on your school. Explore how to view differences of opinion as opportunities to learn. And learn how empathy can help you * Build strong relationships with and among staff members. * Better connect with students' parents. * Reduce conflict by eliminating problems before they get out of hand. * Model and pursue the crucial issues of diversity, equity, and inclusion. * Improve instructional leadership. Hoerr includes self-assessment and feedback tools, strategies for incorporating empathy schoolwide, and lively anecdotes that will walk you through the do's and don'ts of empathic leadership. If you're interested in taking your leadership skills up a notch (or two or three), The Principal as Chief Empathy Officer is for you!
A bold new look at how technology can become a force multiplier to deliver more empathy and integrate deeper, more personalized human connections into everyday business interactions at scale. While the world has never needed more empathy than today, too often technology is used by businesses as a substitute and a barrier to real human connection. We've all experienced dumb chatbots, automated scripts and poor employee interactions that dehumanizes customer interactions. That's because brands have focused on company centric business strategies, processes and technology. However, simply put: No customers, no business. What if, by transforming the old company-centric way of doing business and putting customers and employees front and center, businesses could succeed faster than ever before and not at the expense of their most important assets--the very people who make it possible to be in business? Empathy is a powerful construct for a better world and a better business. It's not a synonym for nice. Empathy is about respect and treating people in the context of their unique situation in a highly personalized way. In this groundbreaking new book, longtime technology leader and current CEO of Genesys, Tony Bates teams up with researcher and customer experience evangelist, Dr. Natalie Petouhoff to define a new path forward to put empathy into action. By using strategies and technologies as the flywheel to orchestrate systems of listening, understanding and predicting, as well as, taking action and learning from those interactions at scale, businesses can easily put the customer and employee first, not only meet the ever-changing customer and employee expectations, but also leapfrog their competition. They predict empathy is the next frontier in technology. This book is aimed at sparking an industry-wide conversation about how exponential technologies like, AI and cloud can enable a more empathetic world.
The American corporation--deaf and blind to the world around it--needs a new professional. It needs a Chief Culture Officer. Grant McCracken, an anthropologist who now trains some of the world's biggest companies and consulting firms, argues that the CCO would keep a finger on the pulse of contemporary cultural trends while developing a systematic understanding of the deep waves of culture in America and the world. The CCO would be the corporation's eyes and ears, allowing it to detect coming changes, even when they exist only as the weakest of signals. Trenchantly on point and bursting with insight and character, Chief Culture Officer is sure to expand your horizons--and your business.
“An invaluable operating manual,” says Tony Hsieh, Zappos CEO and author of Delivering Happiness. Using brilliantly simple logic that illuminates the universal truths in common emotional challenges, popular motivational speaker and bestselling author Chip Conley has written “a fresh, original guide to an authentic and fulfilling life.”* With a foreword by Tony Hsieh, CEO of Zappos and author of Delivering Happiness When Chip Conley, dynamic author of the bestselling Peak, suffered a series of devastating personal and professional setbacks, he began using what he came to call “Emotional Equations” (such as Joy = Love - Fear) to help him focus on the variables in life that he could handle, rather than dwelling on the parts he couldn’t, such as the bad economy, death, and taxes. Using brilliantly simple logic that illuminates the universal truths in common emotional challenges, Emotional Equations offers a way to identify the elements in our lives that we can change, those we can’t, and how to better understand our emotions so they can help us . . . rather than hurt us. Equations like “Despair = Suffering - Meaning” and “Happiness = Wanting What You Have ÷ Having What You Want” have been reviewed for mathematical and psychological accuracy by experts. Now Conley tells his own comeback story and those of other resilient people and inspiring role models who have worked through emotional equations in their own lives. Emotional Equations arms you with practical strategies for turbulent times.
Breezy yet brainy, Empathy Lessons provides 30 compelling and actionable lessons in restoring and expanding empathy in relationships and emotional well-being, at home and at work, in parenting and in business, at school and in the private consulting room, in the corporate jungle and in the empathy desert, in the public market and in the intimacy of the bedroom. Empathy is oxygen for the soul. So if you are short of breath due to life stress, get the expanded empathy delivered in this book. Just as the body needs oxygen to live physically, the soul needs empathy to live emotionally. Most people are naturally empathic, but the cynicism and denial needed to survive everyday life drives empathy away. Remove the obstacles to empathy and empathy naturally develops and grows. That is the training in a nutshell without all the details, guidance, and practice needed to succeed. Find out how to take your empathy to the next level in this book. The empathy lessons in this book include how- To perform a readiness assessment; establish a set up for success in cleaning up inauthenticities that block empathy so that empathy can expand and flourish; Empathy is not an "on-off" switch but a tuner (dial or dimmer) that expands or contracts in accessing the vicarious experience of the other person; Empathy works as a method of data gathering about the other person, providing a vicarious experience of the other person without being flooded by the experience; Introspection, vicarious experience, listening to one's own "voice over" and radical acceptance are the royal road to empathic receptivity; Empathic receptivity overcomes emotional contagion, creating a set up for clear communication of feelings and experiences; Empathic understanding overcomes conformity and enables shifting out of stuckness into contribution, transformation, and leadership, including satisfying and flourishing relationships; Empathic interpretation overcomes projection and is the folk definition of empathy, walking in another's shoes, adding "top down" empathy to "bottom up," empathic receptivity; Empathic responsiveness drives out anger and rage, acting as a soothing balm to suffering and emotional upset, deescalating conflict and aggression; Scientific, peer-reviewed, evidence-based research confirms that empathy reduces inflammation and stress; Relationships get "weaponized" in bullying and, coming from empathy, how to overcome bullying, reestablishing boundaries: recommendations to students, teachers, administrators on how to stop bullying (including cyber-bullying) and promote empathy; Disorders of empathy such as Asperger's and autism and (in a different context) the psychopathic person, the "Natural Empath" (caught between nature and nurture), and (fully buzzword compliant) mirror neurons, are related to empathy; "Corporate empathy" is not a contradiction in terms, "CEO" now means "chief empathy officer," and empathy is now the ultimate "capitalist tool"; Empathy is the "secret sauce" in sexual satisfaction within an authentic relationship, featuring the desire of desire, the "good parts," and intimate engagements that are sustainable. Empathy Lessons put you back in touch with your empathy. Empathy lessons-not merely the title of the book, the actual practices-provide applications to tough cases. The applications give back to you your power in overcoming life's social stresses and the power to expand well-being in the face of emotional upset, handling difficult relationships, meeting business challenges in the corporate jungle and empathy desert, overcoming bullies and bullying, and applying and practicing empathy in sex and romance. Not a conventional self-help book, but a writerly, intermittently humorous, romp through empathic fields, you get 30 actionable recommendations. Feeling like you are thrown "under the bus" again and it's getting crowded under there? Get the empathy you need to fight back and flourish in this book.
Executives often know little about the people who buy their companies' products and services. This is not surprising. To study people, you must care about them. However, most companies eliminate empathy from their operations. In essence, they proceed as if they have calculating, survival-bent reptile brains. Profits drive everything. This is an odd disconnect because corporate livelihoods depend on people - not lizards - and people's brains are hardwired to be empathetic. Dev Patnaik (writing with Peter Mortensen) shows why firms that connect empathetically with their customers do better financially. He insists today's cold-hearted, bottom-line business world has room for caring companies, and he points to IBM, Nike and Harley-Davidson as examples. The fact that empathy is also a strong business strategy is icing on the cake. getAbstract suggests this fine book to CEOs, marketing officers and other executives who want to build their business by acting on their respect for their customers. As Patnaik explains on his blog, "Empathy isn't about having a visionary leader. It's about making customer information an easy, everyday and experiential part of working at your company."
Whether you're gifting it to your ladder-climbing best friend or sliding it under the door of your least favorite manager, Chief Inspiration Officer is a thought-provoking guide filled with stories, strategies, and techniques to achieve your leadership vision. With modern, real-world advice culled from years of experience in the corporate workforce, Val Ries coaches you on how to lead a high-performing team everyone wants to be on. Discover how to... Inspire yourself so you can inspire others Encourage employees to push past their own limitations Guide your team to reach their full potential Communicate with confidence, calm, and ease Create a microculture that thrives no matter the challenges.
For success in school and life, students need more than proficiency in academic subjects and good scores on tests; those goals should form the floor, not the ceiling, of their education. To truly thrive, students need to develop attributes that aren’t typically measured on standardized tests. In this lively, engaging book by veteran school leader Thomas R. Hoerr, educators will learn how to foster the “Formative Five” success skills that today’s students need, including Empathy: learning to see the world through others’ perspectives. Self-control: cultivating the abilities to focus and delay self-gratification. Integrity: recognizing right from wrong and practicing ethical behavior. Embracing diversity: recognizing and appreciating human differences. Grit: persevering in the face of challenge. When educators engage students in understanding and developing these five skills, they change mindsets and raise expectations for student learning. As an added benefit, they see significant improvements in school and classroom culture. With specific suggestions and strategies, The Formative Five will help teachers, principals, and anyone else who has a stake in education prepare their students—and themselves—for a future in which the only constant will be change.
Describes the challenges and difficulties of transforming a school into a Multiple Intelligences school, and provides advice for educators in making significant changes to curriculum, development, and assessment.
What's the secret to making schoolwide SEL work? Growing numbers of people recognize that social-emotional learning (SEL) is central to a well-rounded education and to success in life outside and beyond the school building. What's missing is the know-how and framework for weaving SEL into the fabric of the school. In this highly practical and eminently readable book, Thomas R. Hoerr shows teachers, administrators, and other school staff how to integrate the Formative Five success skills (empathy, integrity, self-control, embracing diversity, and grit) with school culture essentials by answering these questions: 1. How can you ensure that your school or district is helping students develop their SEL skills across disciplines? Address your values, vision, mission. 2. What effective programs and activities support student development of SEL skills at the classroom, school, and district levels? Consider your practices. 3. How can you leverage personal relationships within the school and in the community to cultivate students' appreciation of how the differences among us make us stronger? Involve your people. 4. How can you weave an SEL narrative into your school’s culture? Live your narrative. 5. What can you do to establish and nurture a welcoming school environment as you strive to enhance students' SEL skills? Embrace your place. Replete with real-life examples from the author's years as a school leader, relevant findings from the research, and helpful strategies for use at all levels and with all K-12 populations, Taking Social-Emotional Learning Schoolwide is the ultimate blueprint for making sure students and staff are equipped to thrive.
