Calidad y servicios de proximidad en el pequeño comercio

Calidad y servicios de proximidad en el pequeño comercio

Author: GARCÍA PRADO, ENRIQUE

Publisher: Ediciones Paraninfo, S.A.

Published: 2015-01-01

Total Pages: 128

ISBN-13: 8428397287

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La calidad en la atención y en los servicios ofertados, así como el respeto por los códigos de buenos usos y por la legislación vigente, son claves en la gestión de los pequeños negocios. A través de este libro aprenderemos a determinar y a aplicar estrategias básicas en el servicio conforme a la normativa aplicable, códigos de buenas prácticas y respeto medioambiental. Además, veremos cómo establecer la política del pequeño comercio en lo referente a la utilización de la Web como escaparate virtual de la tienda, mecanismo de comunicación con los clientes y medio de comercialización de los productos y servicios adicionales ofertados. Cada capítulo se complementa con actividades prácticas y de autoevaluación, cuyas soluciones están disponibles en www.paraninfo.es. Los contenidos se corresponden fielmente a los establecidos en la UF 2382 Calidad y servicios de proximidad en el pequeño comercio, incardinada en el MF 2104_2 Implantación y desarrollo del pequeño comercio, perteneciente al certificado de profesionalidad COMT0112 Actividades de gestión del pequeño comercio, regulado por el RD614/2013, de 2 de agosto, y modificado por el RD 982/2013, de 13 de diciembre.


Manual. Calidad y servicios de proximidad en el pequeño comercio (UF2382). Certificados de profesionalidad. Actividades de gestión del pequeño comercio (COMT0112)

Manual. Calidad y servicios de proximidad en el pequeño comercio (UF2382). Certificados de profesionalidad. Actividades de gestión del pequeño comercio (COMT0112)

Author: Clara Rodríguez del Castillo Dávila Ponce de León

Publisher: EDITORIAL CEP

Published: 2016-12-16

Total Pages: 125

ISBN-13: 846817985X

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Calidad y servicios de proximidad en el pequeño comercio (UF2382) es una de las Unidades Formativas del módulo "Implantación y desarrollo del pequeño comercio (MF2104_2)". Este módulo está incluido en el Certificado de Profesionalidad "Actividades de gestión del pequeño comercio (COMT0112)", publicado en los Reales Decretos 614/2013 y 982/2013. Este manual sigue fielmente el índice de contenidos publicado en el Real Decreto que lo regula. Se trata de un material dirigido a favorecer el aprendizaje teórico-práctico que resultará de gran utilidad para la impartición de los cursos organizados por el centro acreditado. Los contenidos se han desarrollado siguiendo esta estructura: • Ficha técnica • Objetivos generales y específicos • Desarrollo teórico • Ejercicios prácticos con soluciones • Resumen por tema • Glosario de términos • Referencias legislativas


Cities of Tomorrow

Cities of Tomorrow

Author: Peter Hall

Publisher: Wiley-Blackwell

Published: 1997-02-18

Total Pages: 502

ISBN-13: 9780631199434

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Cities of Tomorrow is a critical history of planning in theory and practice in the twentieth century, as well as of the social and economic problems and opportunities that gave rise to it. Trenchant, perceptive, global in coverage, this book is an unrivalled account of its crucial subject. The third edition of Cities of Tomorrow is comprehensively revised to take account of abundant new literature published since its original appearance, and to view the 1990s in historical perspective. This is the definitive edition, reviewing the development of the modern planning movement over the entire span of the twentieth century.


A New Reference Grammar of Modern Spanish

A New Reference Grammar of Modern Spanish

Author: John Butt

Publisher: Springer Science & Business Media

Published: 2012-12-06

Total Pages: 533

ISBN-13: 1461583683

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(abridged and revised) This reference grammar offers intermediate and advanced students a reason ably comprehensive guide to the morphology and syntax of educated speech and plain prose in Spain and Latin America at the end of the twentieth century. Spanish is the main, usually the sole official language of twenty-one countries,} and it is set fair to overtake English by the year 2000 in numbers 2 of native speakers. This vast geographical and political diversity ensures that Spanish is a good deal less unified than French, German or even English, the latter more or less internationally standardized according to either American or British norms. Until the 1960s, the criteria of internationally correct Spanish were dictated by the Real Academia Espanola, but the prestige of this institution has now sunk so low that its most solemn decrees are hardly taken seriously - witness the fate of the spelling reforms listed in the Nuevas normas de prosodia y ortograjia, which were supposed to come into force in all Spanish-speaking countries in 1959 and, nearly forty years later, are still selectively ignored by publishers and literate persons everywhere. The fact is that in Spanish 'correctness' is nowadays decided, as it is in all living languages, by the consensus of native speakers; but consensus about linguistic usage is obviously difficult to achieve between more than twenty independent, widely scattered and sometimes mutually hostile countries. Peninsular Spanish is itself in flux.


UF2382 - Calidad y servicios de proximidad en el pequeño comercio

UF2382 - Calidad y servicios de proximidad en el pequeño comercio

Author: Mª del Carmen Gastalver Robles

Publisher: Editorial Elearning, S.L.

Published: 2017-09-21

Total Pages: 170

ISBN-13:

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La finalidad de esta Unidad Formativa es enseñar a implantar la prestación de un servicio de calidad y proximidad con atención personal y directa al cliente para garantizar y potenciar la singularidad y competitividad del pequeño comercio. Para ello, se estudiará el comercio de proximidad, el comercio de calidad y se analizarán las estrategias de diferenciación del pequeño comercio sostenible.


Design and Appraisal of Rural Transport Infrastructure

Design and Appraisal of Rural Transport Infrastructure

Author: Jerry Lebo

Publisher: World Bank Publications

Published: 2001-01-01

Total Pages: 112

ISBN-13: 9780821349199

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Printed on Demand. Limited stock is held for this title. If you would like to order 30 copies or more please contact [email protected] Contact [email protected], if currently unavailable. This paper is part of a four-volume series of publications on rural transport promoted by the World Bank's Rural Transport Thematic Group under the aegis of its knowledge management activities. The four volumes are Options for Managing and Financing Rural Transport Infrastructure, Improving Rural Mobility, Developing Rural Transport Policies and Strategies, and this paper on Design and Appraisal of Rural Transport Infrastructure.


The Rational Spirit in Modern Continuum Mechanics

The Rational Spirit in Modern Continuum Mechanics

Author: Chi-Sing Man

Publisher: Springer

Published: 2004-07-06

Total Pages: 918

ISBN-13: 9781402018282

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Through his voluminous and in?uential writings, editorial activities, organi- tional leadership, intellectual acumen, and strong sense of history, Clifford - brose Truesdell III (1919–2000) was the main architect for the renaissance of - tional continuum mechanics since the middle of the twentieth century. The present collection of 42 essays and research papers pays tribute to this man of mathematics, science, and natural philosophy as well as to his legacy. The ?rst ?ve essays by B. D. Coleman, E. Giusti, W. Noll, J. Serrin, and D. Speiser were texts of addresses given by their authors at the Meeting in memory of Clifford Truesdell, which was held in Pisa in November 2000. In these essays the reader will ?nd personal reminiscences of Clifford Truesdell the man and of some of his activities as scientist, author, editor, historian of exact sciences, and principal founding member of the Society for Natural Philosophy. The bulk of the collection comprises 37 research papers which bear witness to the Truesdellian legacy. These papers cover a wide range of topics; what ties them together is the rational spirit. Clifford Truesdell, in his address upon receipt of a Birkhoff Prize in 1978, put the essence of modern continuum mechanics succinctly as “conceptual analysis, analysis not in the sense of the technical term but in the root meaning: logical criticism, dissection, and creative scrutiny.


Protected Area Governance and Management

Protected Area Governance and Management

Author: Graeme L. Worboys

Publisher: ANU Press

Published: 2015-04-08

Total Pages: 993

ISBN-13: 1925021696

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Protected Area Governance and Management presents a compendium of original text, case studies and examples from across the world, by drawing on the literature, and on the knowledge and experience of those involved in protected areas. The book synthesises current knowledge and cutting-edge thinking from the diverse branches of practice and learning relevant to protected area governance and management. It is intended as an investment in the skills and competencies of people and consequently, the effective governance and management of protected areas for which they are responsible, now and into the future. The global success of the protected area concept lies in its shared vision to protect natural and cultural heritage for the long term, and organisations such as International Union for the Conservation of Nature are a unifying force in this regard. Nonetheless, protected areas are a socio-political phenomenon and the ways that nations understand, govern and manage them is always open to contest and debate. The book aims to enlighten, educate and above all to challenge readers to think deeply about protected areas—their future and their past, as well as their present. The book has been compiled by 169 authors and deals with all aspects of protected area governance and management. It provides information to support capacity development training of protected area field officers, managers in charge and executive level managers.


Family Values and Value Creation

Family Values and Value Creation

Author: J. Tàpies

Publisher: Springer

Published: 2008-05-29

Total Pages: 286

ISBN-13: 0230594220

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In celebration of IESE's 50 years of bridging the gap between theory and practice, this essential compilation brings together today's top researchers to tackle the real-life issues that family business owners face on a daily basis, shedding new light on the values that shape these special types of companies.