Customer Service - Nvq Level 2
Author: Chartered Institute of Marketing
Publisher: Financial Times/Prentice Hall
Published: 1996-11-01
Total Pages:
ISBN-13: 9780273626558
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Understanding Enterprise
Author: Simon Bridge
Publisher: Bloomsbury Publishing
Published: 2017-10-17
Total Pages: 634
ISBN-13: 1350304875
DOWNLOAD EBOOKNow in its fifth edition, Understanding Enterprise has established itself as one of the most widely respected guides to the discipline, providing a refreshingly perceptive approach to understanding and applying theory. It offers a critical introduction to enterprise in its broadest context, with particular emphasis on its application to entrepreneurs and small business. Divided into three parts, the course examines traditional approaches, new perspectives on the subject, and the success-or otherwise-of government policy. Written by leading experts with a combined wealth of research, teaching and consulting experience, this textbook will be an essential companion for undergraduate and postgraduate students of enterprise and small business. Policy makers and practitioners will also benefit from this comprehensive guide. New to this Edition: - Extensively revised to take into account the latest thinking and research, with updated content and examples throughout - Updated coverage of the impact and failings of comparative government policies - Enhanced pedagogical features to engage students and enliven their learning experience
Customer Service
Author: Paul R. Timm
Publisher:
Published: 2011
Total Pages: 0
ISBN-13: 9780135063972
DOWNLOAD EBOOKCustomer Service: Career Success through Customer Loyalty, 5e provides a systematic process for building service skills that all business people need. Presented in a friendly, conversational manner, the text is filled with examples that demonstrate the link between service skills and career achievement. This edition is reorganized so it is easy to see how key concepts fit together. New information is included on internal customers, emerging technologies, and stress-reducing techniques. Throughout the text, there is an emphasis on transforming good service intentions into a workable plan that exceeds customer expectations and creates loyalty and success.
Basic Engineering Mathematics
Author: John Bird
Publisher: Routledge
Published: 2017-07-14
Total Pages: 474
ISBN-13: 1317202368
DOWNLOAD EBOOKNow in its seventh edition, Basic Engineering Mathematics is an established textbook that has helped thousands of students to succeed in their exams. Mathematical theories are explained in a straightforward manner, being supported by practical engineering examples and applications in order to ensure that readers can relate theory to practice. The extensive and thorough topic coverage makes this an ideal text for introductory level engineering courses. This title is supported by a companion website with resources for both students and lecturers, including lists of essential formulae, multiple choice tests, and full solutions for all 1,600 further questions.
The City & Guilds Textbook: Site Carpentry and Architectural Joinery for the Level 2 Apprenticeship (6571), Level 2 Technical Certificate (7906) & Level 2 Diploma (6706)
Author: Stephen Jones
Publisher: Hodder Education
Published: 2019-10-28
Total Pages: 976
ISBN-13: 1510458468
DOWNLOAD EBOOKEnsure your learners have the knowledge and skills to start a successful career in the construction industry, with this comprehensive new textbook published in association with City & Guilds for the legacy 6706, new 7906 and new Apprenticeship standard. This brand new title will help students: - Study with confidence, using the most up-to-date information available for all specifications and industry standards - Enhance their understanding of concepts and techniques with clear and accurate technical drawings and step-by-step photo sequences - Test their knowledge with end of chapter practice questions - Get ready for the workplace with industry tips and activities - Develop core skills with authors Stephen Jones and Stephen Redfern, who draw on their extensive teaching and industry experience
Business and Administration
Author: Carol Carysforth
Publisher: Heinemann Library
Published: 2006
Total Pages: 395
ISBN-13: 9780435463335
DOWNLOAD EBOOKCovering both core and option units, with an accompanying CD-ROM containing further IT units, this full-colour candidate handbook matches the NVQ Business and Administration standards.
The Ten Principles Behind Great Customer Experiences
Author: Matt Watkinson
Publisher: Pearson UK
Published: 2013-02-14
Total Pages: 173
ISBN-13: 0273775987
DOWNLOAD EBOOKLearn how to create a competitive advantage for your business by offering a customer experience that’s second to none! By following a simple “ten principles” format, this book will show you how to constantly improve and build your business. The combination of psychological theory, real world case studies, worked examples and template documents provides the ‘what, why and how’ necessary to make good ideas stick and get them into practical usage, so you can enhance your customers’ experiences and keep them returning again and again. Featuring lessons from a host of winning companies such as Facebook, Lush Cosmetics, Gü puddings and John Lewis, the book is littered with uncomplicated ideas which are simple to implement and accessible to anyone.
Innovative Assessment in Higher Education
Author: Cordelia Bryan
Publisher: Routledge
Published: 2006-09-27
Total Pages: 281
ISBN-13: 1134250843
DOWNLOAD EBOOKThroughout higher education assessment is changing, driven by increased class size, changing curricula and the need to support students better. At the same time assessment regulations and external quality assurance demands are constraining assessment options, driven by worries about standards, reliability and plagiarism. Innovative Assessment in Higher Education explores the difficulty of changing assessment in sometimes unhelpful contexts. Topics discussed include: problems with traditional assessment methods rationales behind different kinds of innovation in assessment complex assessment contexts in which teachers attempt to innovate innovation in assessment within a range of academic settings theoretical and empirical support for innovations within higher education. More than a ‘how to do it’ manual, this book offers a unique mix of useful pragmatism and scholarship. A vital resource for higher education teachers and their educational advisors, it provides a fundamental analysis of the role and purpose of assessment and how change can be managed without compromising standards.
GCSE Textiles Technology for OCR
Author: Carey Clarkson
Publisher: Heinemann
Published: 2002
Total Pages: 168
ISBN-13: 9780435416669
DOWNLOAD EBOOKThis student book contains: questions and activities to develop the students skills; summarized key points; and a section on coursework.
10 Steps to Successful Customer Service
Author: Maxine Kamin
Publisher: ASTD
Published: 2010
Total Pages: 0
ISBN-13: 9781562865900
DOWNLOAD EBOOKFinding the right approach to talent management often leads companies to choose inaction. Talent Management is a book designed to provide organizations with real world information that will help them take action toward solid, results-driven solutions.
