Human Resources Business Process Outsourcing
Human Resources Business Process Outsourcing

Author: Edward E. Lawler, III

Publisher: John Wiley & Sons

Published: 2004-07-29

Total Pages: 300

ISBN-13: 0787976105

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In Human Resources Business Process Outsourcing, Edward E. Lawler III, Dave Ulrich, Jac Fitz-enz (the foremost experts in the human resource field) and James C. Madden V (the CEO of the top HR outsourcing firm), clearly show how outsourcing offers an effective, low-cost alternative to traditional administration and provides HR managers with new opportunities to contribute directly to their companies' overall strategy and business performance. Step by step, the authors explore how the HR function in corporations is structured and include a template for analyzing a HR department’s value, value added, and cost-to-serve. In this important resource, the authors explain new approaches organizations can take to improve HR administration and demonstrate how HR functions can be best organized.

Business Process Outsourcing
Business Process Outsourcing

Author: VINOD V. SOPLE

Publisher: PHI Learning Pvt. Ltd.

Published: 2009-05-25

Total Pages: 245

ISBN-13: 8120338154

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This book is a comprehensive presentation of the fundamental concepts of business process outsourcing (BPO) and its applications in the Indian industrial context. It offers a strategic framework for BPO management, which is crucial for creating competitive advantage for a business enterprise. The book is designed for MBA and PGDM students as well as students in BPO training schools and executives in BPO sector. The text, organized into sixteen chapters, contains a wealth of useful and practical information on the following facets of the BPO industry : Strategic, tactical, control and operational aspects of BPO administration BPO business models Regulatory and legal framework of the BPO industry Terms, conditions, responsibilities and obligations involved in the BPO contract and service level agreement Service issues regarding supplier selection and process quality Criteria for performance evaluation of service providers Challenges involving upward shift in service value chain as well as human resource management Chapter-end review questions help in easy comprehension of the underlying principles. The appendices contain important additional information about the BPO industry.

Out of Site
Out of Site

Author: Karen V. Beaman

Publisher: Rector-Duncan

Published: 2004

Total Pages: 402

ISBN-13: 9780967923956

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The Next Available Operator
The Next Available Operator

Author: Mohan Thite

Publisher: SAGE Publications Pvt. Limited

Published: 2009-02-09

Total Pages: 336

ISBN-13:

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Discusses managing people in the Indian call centre/BPO sector. It features empirical research and conceptual advances, presented by well-known academics and researchers from around the world and captures the voices of key stakeholders. Mohan Thite and Bob Russell, both Griffith University, Brisbane, Australia.

Human Resources Outsourcing
Human Resources Outsourcing

Author: Ian Hunter

Publisher: Routledge

Published: 2017-03-02

Total Pages: 115

ISBN-13: 1351929658

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This Orion Partners' report addresses the main considerations for an organization investigating a large-scale transference of HR transactional activity to an outsource provider. The report also provides an overview of the market for HR outsourcing services in Europe. There are sections profiling each of the main outsourcing providers in the UK and continental Europe and case studies drawn from both the public and private sector. Human Resources Outsourcing agreements, which typically run for seven years or more, have a critical influence on any organization's ability to deliver its long-term strategy. The Orion Partners' report is a valuable contribution to identifying the right model, locating the right partner and realising the value of one of the most important elements in the current strategic investment for large organizations. It also provides helpful advice on how to manage the impact of outsourcing on the retained HR team.

Human Capital in the Indian IT / BPO Industry
Human Capital in the Indian IT / BPO Industry

Author: V. Pereira

Publisher: Springer

Published: 2015-05-21

Total Pages: 294

ISBN-13: 1137481528

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Human Capital in the Indian IT / BPO Industry analyses human capital management in the Indian information technology (IT) and business process outsourcing (BPO) industry, which has created a new paradigm for organising global talent engaged in designing and delivering IT and BPO services.

Human Resource Management and the Global Financial Crisis
Human Resource Management and the Global Financial Crisis

Author: Ashish Malik

Publisher: Routledge

Published: 2017-07-06

Total Pages: 183

ISBN-13: 1315513153

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This book analyses managerial responses and people management strategies and processes adopted to deal with the challenges imposed by the Global Financial Crisis (GFC). It examines how key actors in the system exercised strategic choices in a given strategic environment, as well as how they responded and developed strategies in this globally integrated industry, in an emerging market context. The book focuses on the nature of strategic choices available to firms in the Indian information technology (IT) and knowledge and business process outsourcing (K and BPO) industry. It looks at how these Indian firms in the IT industry exercise their strategic choices to deal with their routine business and how these routines were changed through learning and investment in certain HR and management practices in times of crisis. Additional insights from other national and industry contexts are also provided for wider coverage of how the GFC-affected organisations frame their responses to deal with it. The book examines the changes in the human resource processes and how organisations adjust their operant business models to deal with the pressures brought about by the crisis.

Global Business and Management Research: An International Journal Vol.1 No. 2
Global Business and Management Research: An International Journal Vol.1 No. 2

Author: Mehran Nejati

Publisher: Universal-Publishers

Published: 2009-07-10

Total Pages: 113

ISBN-13: 1599428997

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The Journal of Global Business and Management Research (GBMR) strives to comply with highest research standards and scientific/research/practice journals' qualities. Being international and inter-disciplinary in scope, GBMR seeks to provide a platform for debate among diverse academic and practitioner communities who address a broad area of business and management issues across the globe. This issue also contains a 27-page supplementary issue on energy management.

Technology, Outsourcing & Transforming HR
Technology, Outsourcing & Transforming HR

Author: Graeme Martin

Publisher: Routledge

Published: 2008-02-22

Total Pages: 477

ISBN-13: 1136359850

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This book examines the progress made in e-enabling the HR function and the relationship with outsourcing. The editors will review and analyse recent developments in the application of outsourcing and ICT to the HR function and its overall contribution to organizational aims. This text aims to fill the gap in current literature, by providing accessible guidance on how to tackle the e-enablement of the function and on the factors associated with successful outsourcing. There is no single text that adequately deals with this increasingly important problem and which has been recognised by the CIPD as a key area of research for their forward programme. The contributors all have leading-edge knowledge and practical experience and aim to provide practical guidance for organizations and HR professionals.