Between Expectations

Between Expectations

Author: Meghan Weir

Publisher: Simon and Schuster

Published: 2011-03-01

Total Pages: 357

ISBN-13: 1439189099

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When Dr. Meghan Weir first dons her scrubs and steps onto the floor of Children’s Hospital Boston as a newly minted resident, her head is packed with medical-school-textbook learning. She knows the ins and outs of the human body, has memorized the correct way to perform hundreds of complicated procedures, and can recite the symptoms of any number of diseases by rote. But none of that has truly prepared her for what she is about to experience. From the premature infants Dr. Weir is expected to care for on her very first day of residency to the frustrating teenagers who visit the ER at three in the morning for head colds, each day brings with it new challenges and new lessons. Dr. Weir learns that messiness, fear, and uncertainty live beneath the professional exterior of the doctor’s white coat. Yet, in addition to the hardships, the practice of medicine comes with enormous rewards of joy, camaraderie, and the triumph of healing. The three years of residency—when young doctors who have just graduated from medical school take on their own patients for the first time—are grueling in any specialty. But there is a unique challenge to dealing with patients too young to describe where it hurts, and it is not just having to handle their parents. In Between Expectations: Lessons from a Pediatric Residency, Dr. Weir takes readers into the nurseries, ICUs, and inpatient rooms of one of the country’s busiest hospitals for children, revealing a world many of us never get to see. With candor and humility, she explores the many humbling lessons that all residents must learn: that restraint is sometimes the right treatment option, no matter how much you want to act; that some patients, even young teenagers, aren’t interested in listening to the good advice that will make their lives easier; that parents ultimately know their own children far better than their doctors ever will. Dr. Weir’s thoughtful prose reveals how exhaustion and doubt define the residency experience just as much as confidence and action do. Yet the most important lesson that she learns through the months and years of residency is that having a good day on the floor does not always mean that a patient goes home miraculously healed—more often than not, success is about a steady, gradual discovery of strength. By observing the children, the parents, and other hospital staff who painstakingly provide care each day, Dr. Weir finds herself finally developing into the physician (and the parent) she hopes to become. These stories—sometimes funny, sometimes haunting—expose the humanity that is so often obscured by the doctor’s white coat.


Managing Expectations

Managing Expectations

Author: Naomi Karten

Publisher: Addison-Wesley

Published: 2013-07-15

Total Pages: 277

ISBN-13: 0133488667

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This is the digital version of the printed book (Copyright © 1994). People have expectations. Your clients, for example. Sometimes their expectations of you seem unreasonable. But sometimes your expectations of them seem just as unreasonable (in their eyes). The problem is that these mismatched expectations can lead to misunderstandings, frayed nerves, and ruffled feathers. More seriously, they often lead to flawed systems, failed projects, and a drain on resources. Managing Expectations shows how to identify expectations and suggests ways to gain more control of them. In today's turbulent business world, understanding and meeting your customers' expectations is indeed a challenge, and it's not hard to understand why: Expectations affect a range of interactions, including service responsiveness, service capability, product functionality, and project success. Expectations are difficult to control and impossible to turn off. However, by learning to identify and influence what your customers expect, you can dramatically improve the quality, impact, and effectiveness of your services. Contents include sections on communication skills, information gathering, policies and practices, building win-win relationships, as well as a concluding chapter on how to formulate an action plan. A Step-by-Step Guide to Managing Expectations Guard Against Conflicting Messages Use Jargon with Care Identify Communication Preferences Listen Persuasively Help Customers Describe Their Needs Become an Information-Gathering Skeptic Understand Your Customers' Context Try the Solution On for Size Clarify Perceptions Set Uncertainty-Managing Service Standards When Appropriate, Just Say Whoa Build Win-Win Relationships Formulate an Action Plan


Psychological Responses to Violations of Expectations: Perspectives and Answers from Diverse Fields of Psychology

Psychological Responses to Violations of Expectations: Perspectives and Answers from Diverse Fields of Psychology

Author: Mario Gollwitzer

Publisher: Frontiers Media SA

Published: 2018-03-19

Total Pages: 236

ISBN-13: 2889454452

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From Pavlov's dog expecting food when hearing a bell to stereotypes as expectations about other people’s behaviour, from Bandura’s self-efficacy as expectation for success and failure of one’s own behaviour to the "predictive brain" concept in current perception theories: expectations have been a central construct in different areas of psychological research. In each of these areas, specific concepts, theoretical approaches, and empirical methods have been developed to explain when and why expectations persist and when they do not. Many theories assume that expectations are likely to change in the face of disconfirming evidence. However, sometimes expectations persist even though they are empirically violated, suggesting that they can be “sticky” under certain circumstances. But what are these circumstances? And what are the psychological mechanisms that can explain why and when expectations persist or change after being confronted with expectation-violating evidence? Each contribution of the current book offers insights into individuals’ reactions to violations of expectations. They show that many pieces of the puzzle have been collected in the many sub-displiclines of psychology and that putting them together in an integrative fashion stays a fascinating enterprise.


Expectations

Expectations

Author: George D. Gopen

Publisher: Pearson

Published: 2004

Total Pages: 420

ISBN-13:

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This instructor resource approaches the teaching of writing by focusing on readers' expectations, explaining the perceptive patterns that readers follow in their interpretive process. Examining reader expectations, this text argues that the structural location of a word is often more important than word choice in a reader's interpretation of a piece of writing. Expectations shows how readers gather contextual clues based not on what specific words mean, but on where those words appear in the structure of a sentence or paragraph. It then discusses how to bring these intuitive processes to conscious thought, allowing students to understand and control how readers perceive their writing.


The Presidential Expectations Gap

The Presidential Expectations Gap

Author: Richard W. Waterman

Publisher: University of Michigan Press

Published: 2014-03-14

Total Pages: 217

ISBN-13: 0472119141

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Today, all presidents confront an expectations gap—the difference between what the public expects them to accomplish and what is actually possible


Raising Expectations (and Raising Hell)

Raising Expectations (and Raising Hell)

Author: Jane McAlevey

Publisher: Verso Books

Published: 2014-05-06

Total Pages: 333

ISBN-13: 1781683158

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This “breath-taking trip through the union-organizing scene of America in the 21st century” reveals the victories and unconventional strategies of a renowned—and notorious—militant union organizer (Barbara Ehrenreich, author of Nickel and Dimed) In 1995, in the first contested election in the history of the AFL-CIO, John Sweeney won the presidency of the nation’s largest labor federation, promising renewal and resurgence. Today, less than 7 percent of American private-sector workers belong to a union, the lowest percentage since the beginning of the twentieth century, and public employee collective bargaining has been dealt devastating blows in Wisconsin and elsewhere. What happened? Jane McAlevey is famous—and notorious—in the American labor movement as the hard-charging organizer who racked up a string of victories at a time when union leaders said winning wasn’t possible. Then she was bounced from the movement, a victim of the high-level internecine warfare that has torn apart organized labor. In this engrossing and funny narrative—that reflects the personality of its charismatic, wisecracking author—McAlevey tells the story of a number of dramatic organizing and contract victories, and the unconventional strategies that helped achieve them. Raising Expectations (and Raising Hell) argues that labor can be revived, but only if the movement acknowledges its mistakes and fully commits to deep organizing, participatory education, militancy, and an approach to workers and their communities that more resembles the campaigns of the 1930s—in short, social movement unionism that involves raising workers’ expectations (while raising hell).


Promoting Reasonable Expectations

Promoting Reasonable Expectations

Author: Thomas E. Miller

Publisher: Jossey-Bass

Published: 2005-03-04

Total Pages: 296

ISBN-13:

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Promoting Reasonable Expectations offers a thorough examination of student expectations of college. The book includes an examination of key issues such as the classroom setting, student services, and campus life. This unique resource contrasts student expectations with their actual experiences and identifies effective strategies for addressing the disjunctions between expectation and reality. Written by leading figures in the field of student affairs and sponsored by NASPA (National Association of Student Personnel Administrators), Promoting Reasonable Expectations offers insights about student expectations as defined by their ethnicity, age, gender, transfer student status, and more. Based on solid research, this groundbreaking book explores why it is useful to consider expectations in the context of student relationships and higher educational institutions. The book also: Outlines what colleges have to do to help create student expectations that are reasonable while simultaneously meeting those student expectations that are fair Reviews student expectations regarding the myriad services that support their learning and the college experience Addresses expectations regarding the cost of higher education and explores the expectations of students and their families compared with the reality of college costs Shows the gap between student expectations of degree attainment as compared to the reality


What to Expect When Having Expectations

What to Expect When Having Expectations

Author: Ben Winter

Publisher:

Published: 2020-01-16

Total Pages: 160

ISBN-13: 9780999294444

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This book is about understanding where your expectations come from, what drives them, why you aren't always aware of them, how to come to peace after being upset by an expectation going unmet, and increasing communication with yourself and others.


Policyholder's Reasonable Expectations

Policyholder's Reasonable Expectations

Author: Yong Qiang Han

Publisher: Bloomsbury Publishing

Published: 2016-11-03

Total Pages: 277

ISBN-13: 1509900756

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Over the past two decades, protecting contractual parties' reasonable expectations has incrementally gained judicial recognition in English contract law. In contrast, however, the similar 'doctrine' of 'policyholder's reasonable expectations' has been largely rejected in English insurance law. This is injurious, firstly, to both the consumer and business policyholder's reasonable expectations of coverage of particular risks, and, secondly, to consumer policyholder's reasonable expectations of bonuses in with-profits life insurance. To remedy these problems, this book argues for an incremental but definite acceptance of the conception of policyholder's reasonable expectations in English insurance law. It firstly discusses the homogeneity between insurance law and contract law, as well as the role of (reasonable) expectations and their relevance to the emerging duty of good faith in contract law. Secondly, following a review and re-characterisation of the American insurance law 'doctrine' of reasonable expectations, the book addresses the conventional English objections to the reasonable expectations approach in insurance law. In passing, it also rethinks the approach to the protection of policyholder's reasonable expectations of bonuses in with-profits life insurance through a revisit to the (in)famous case Equitable Life Assurance Society v Hyman [2000] UKHL 39, particularly to its relevant business and regulatory background.


The Expectations of Morality

The Expectations of Morality

Author: Gregory Mellema

Publisher: Rodopi

Published: 2004

Total Pages: 168

ISBN-13: 9789042017429

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Moral expectation is a concept with which all of us are well acquainted. Already as children we learn that certain courses of action are expected of us. We are expected to perform certain actions, and we are expected to refrain from other actions. Furthermore, we learn that something is morally wrong with the failure to do what we are morally expected to do. A central theme of this book is that moral expectation should not be confused with moral obligation. While we are morally expected to do everything we are obligated to do, a person can be morally expected to do some things that he or she is not morally obligated to do. Although moral expectation is a familiar notion, it has not been the object of investigation in its own right. In the early chapters Mellema attempts to provide a philosophical account of this familiar notion, distinguish it from other types of expectations, and show how it is possible to form false moral expectations. Subsequent chapters explore the role of moral expectation in agreements between people, analyze ways that people avoid moral expectation, illustrate how groups can have moral expectations, and view moral expectation in the context of our relationship with divine beings. The final chapter provides insight into how moral expectation operates in people's professional lives.