At America's Service

At America's Service

Author: Karl Albrecht

Publisher: McGraw-Hill Professional Publishing

Published: 1988

Total Pages: 262

ISBN-13:

DOWNLOAD EBOOK

Expands concepts introduced in Service America book, & outlines strategy for achieving customer focus.


At America's Service

At America's Service

Author: Karl Albrecht

Publisher: Grand Central Publishing

Published: 1992-01-01

Total Pages: 260

ISBN-13: 9780446393164

DOWNLOAD EBOOK

From the coauthor of the business bestseller Service America! comes an essential, comprehensive, practical manual for implementing service management strategies that work. Albrecht focuses on issues and problems such as building a service culture, how to get managers to think in new ways, common mistakes and more.


Remarkable Service

Remarkable Service

Author: The Culinary Institute of America

Publisher: John Wiley & Sons

Published: 2009-05-04

Total Pages: 304

ISBN-13: 0470197404

DOWNLOAD EBOOK

As competition for customers is constantly increasing, contemporary restaurants must distinguish themselves by offering consistent, high-quality service. Service and hospitality can mean different things to different foodservice operations, and this book addresses the service needs of a wide range of dining establishments, from casual and outdoor dining to upscale restaurants and catering operations. Chapters cover everything from training and hiring staff, preparation for service, front-door hospitality to money handling, styles of modern table service, front-of-the-house safety and sanitation, serving diners with special needs, and service challenges—what to do when things go wrong. Remarkable Service is the most comprehensive guide to service and hospitality on the market, and this new edition includes the most up-to-date information available on serving customers in the contemporary restaurant world.


America's Service Meltdown

America's Service Meltdown

Author: Raul Pupo

Publisher: Bloomsbury Publishing USA

Published: 2010-06-16

Total Pages: 193

ISBN-13: 031338603X

DOWNLOAD EBOOK

In this book, an entrepreneur and CEO of a major technology company shares original service concepts that will enable any company to keep customers coming back. What distinguishes America's Service Meltdown: Restoring Service Excellence in the Age of the Customer is its striking originality and applicability to businesses of nearly every type and size. Based on the author's extensive personal and professional experience, the book offers a straightforward, no nonsense model that clearly explains how to organize the modern enterprise for the delivery of service excellence. Customer-oriented companies can operate more effectively, Raul Pupo argues, by focusing on the critical success factors of service: leadership that unequivocally believes they are in business to serve the customer; a business-planning process centered around the customer; an organizational ethic of service up and down the ranks; and an empowered, motivated, and competent frontline organization. Readers will discover what it takes to serve customers superbly, how excellent customer service profoundly improves profitability, and how to identify the biggest obstacles to good service. Most importantly, they will be rewarded with concrete instructions that will enable them to deliver topnotch customer service every step of the way.


Service America in the New Economy

Service America in the New Economy

Author: Karl Albrecht

Publisher: McGraw-Hill Companies

Published: 2002

Total Pages: 332

ISBN-13:

DOWNLOAD EBOOK

In this world of technological commerce customer loyalty is waning. This guide, using innovative techniques and methodologies combined with real-life examples, provides insight into strategies to confront the either do it bigger or do it better imperative and the truth of what service means.


Service America!

Service America!

Author: Karl Albrecht

Publisher: Grand Central Publishing

Published: 1990

Total Pages: 228

ISBN-13: 9780446390927

DOWNLOAD EBOOK

The acclaimed bestseller that revolutionized the way American companies think about their customers, Service America! is a must-read for executives, entrepreneurs, and managers who want to catch the tidal wave of change sweeping the economy.


Inside a U.S. Embassy

Inside a U.S. Embassy

Author: Shawn Dorman

Publisher: Potomac Books, Inc.

Published: 2011

Total Pages: 284

ISBN-13: 1612344674

DOWNLOAD EBOOK

Inside a U.S. Embassy is widely recognized as the essential guide to the Foreign Service. This all-new third edition takes readers to more than fifty U.S. missions around the world, introducing Foreign Service professionals and providing detailed descriptions of their jobs and firsthand accounts of diplomacy in action. In addition to profiles of diplomats and specialists around the world-from the ambassador to the consular officer, the public diplomacy officer to the security specialist-is a selection from more than twenty countries of day-in-the-life accounts, each describing an actual day on.


America's Peacemakers

America's Peacemakers

Author: Bertram Levine

Publisher: University of Missouri Press

Published: 2020-11-23

Total Pages: 506

ISBN-13: 082627451X

DOWNLOAD EBOOK

America's Peacemakers: The Community Relations Service and Civil Rights tells the behind-the-scenes story of a small federal agency that made a big difference in civil rights conflicts over the last half century. In this second edition of Resolving Racial Conflict: The Community Relations Service and Civil Rights, 1964–1989, Grande Lum continues Bertram Levine’s excellent scholarship, expanding the narrative to consider the history of the Community Relations Service (CRS) of the U.S. Department of Justice over the course of the last three decades. That the Trump administration has sought to eliminate CRS gives this book increased urgency and relevance. Covered in this expanded edition are the post–9/11 efforts of the CRS to prevent violence and hate crimes against those perceived as Middle Eastern. Also discussed are the cross-border Elián González custody dispute and the notable tragedies of Trayvon Martin and Michael Brown, both of which brought police interaction with communities of color back into the spotlight. The 2009 Matthew Shepard and James Byrd, Jr., Hate Crimes Prevention Act substantially altered CRS’s jurisdiction, which began to focus on gender, gender identity, religion, sexual orientation, and disability in addition to race, color, and national origin. Lum’s documentation of this expanded jurisdiction provides insight into the progression of civil rights. The ongoing story of the Community Relations Service is a crucial component of the national narrative on civil rights and conflict resolution. This new edition will be highly informative to all readers and useful to professionals and academics in the civil rights, dispute resolution, domestic and international peacemaking, and law enforcement-community relations fields.


America's National Park System

America's National Park System

Author: Lary M. Dilsaver

Publisher: Rowman & Littlefield

Published: 2016-02-18

Total Pages: 507

ISBN-13: 1442256842

DOWNLOAD EBOOK

Now in a fully updated edition, this invaluable reference work is a fundamental resource for scholars, students, conservationists, and citizens interested in America's national park system. The extensive collection of documents illustrates the system's creation, development, and management. The documents include laws that established and shaped the system; policy statements on park management; Park Service self-evaluations; and outside studies by a range of scientists, conservation organizations, private groups, and businesses. A new appendix includes summaries of pivotal court cases that have further interpreted the Park Service mission.


Ford in the Service of America

Ford in the Service of America

Author: Timothy J. O’Callaghan

Publisher: McFarland

Published: 2009-09-14

Total Pages: 210

ISBN-13:

DOWNLOAD EBOOK

"Ford Motor Company's products during World Wars I and II: jeeps, Eagle Boats, B-24 Liberators, squad tents, the ultra precision gun director, tanks, and aircraft engines. Details of how Ford produced each product are included. During both wars, Ford used precision manufacturing methods and innovative designs and procedures, increasing quality while lowering production costs"--Provided by publisher.