Applying Knowledge Management to Optimize Build-to-Order Process in Manufacturing and Service Companies

Applying Knowledge Management to Optimize Build-to-Order Process in Manufacturing and Service Companies

Author: Dr. Thomas Zachariah

Publisher:

Published: 2017

Total Pages:

ISBN-13:

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Knowledge management differs from expert systems as the latter are more attuned to integrating all available sources of data, information, and knowledge into a single, unified system of record. Capturing tacit and explicit knowledge and its use in streamlining business processes is also what differentiates knowledge management systems from expert systems. The purpose of this study is to define practical, pragmatic, and replicable approaches to knowledge management as it relates to the build-to-order and mass-customization strategies of manufacturing and services companies in the United States. The overall research question guiding this study is: How is knowledge management being used today to streamline and make more efficient the service strategies of manufacturing and services companies? The research is descriptive and empirical in nature because the primary data were collected using the survey method, through fact-finding techniques such as a questionnaire. The results show the integration of increasing role-based knowledge management in the workflow of a company. Knowledge management accelerates the exchange of aligned cost reduction to IT strategies for the use of knowledge to create a greater financial value. In this study, it was found that the degree of maturity of the company in the transition from cost-reduction strategies on the use of knowledge fails with respect to competitive strength. From this study, a knowledge-sharing maturity model is derived, which illustrates how the level and extent of knowledge exploitation in build-to-order and quote-to-order strategies have a long-term impact on financial performance. From these findings on how a company manages its knowledge in its build-to-order and quote-to-order strategy, a causal relationship emerges, which aligns well with a multi-stage maturity model. One of the main objectives of the study is to determine how the customer churn rate can be reduced. By optimizing business processes, companies can increase customer satisfaction while reducing the Days Sales Outstanding levels over time. A better alignment of processes with customer requirements would help to achieve higher margins.


Applying Knowledge Management to Build-to-Order Processes in Manufacturing and Service Companies

Applying Knowledge Management to Build-to-Order Processes in Manufacturing and Service Companies

Author: Dr. Thomas Zachariah

Publisher: diplom.de

Published: 2017-02-01

Total Pages: 80

ISBN-13: 3960676166

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Knowledge management differs from expert systems as the latter is more attuned to integrating all available sources of data, information and knowledge into a single, unified system of record. Furthermore, the capturing of tacit and explicit knowledge and its use in streamlining business processes differentiates knowledge management systems from expert systems. The purpose of this study is defining the practical, pragmatic and replicable approaches to knowledge management as it relates to the build-to-order and mass customization strategies of manufacturing and services companies in the United States. The overall research question guiding this study is: How is knowledge management being used today to streamline and make more efficient service strategies of manufacturing and services companies? The research is descriptive and empirical in nature because the primary data were collected using the survey method through fact finding technique such as a questionnaire. The results show the integration of increasing role-based knowledge management in the workflow of a company. From this study, a knowledge sharing maturity model is derived, which illustrates how the level and extent of the exploitation of knowledge in build-to-order and quote-to-order strategies have a long-term impact on the financial performance. Based on these findings, a causal relationship emerges from how a company manages its knowledge in the build-to-order and quote-to-order strategy based on these findings, and they align well to a multi-stage maturity model as a result. One of the main objectives of the study is to determine how the customer churn rate can be reduced. By optimizing business processes, companies can improve increase customer satisfaction while reducing the Days Sales Outstanding levels over time.


Design and Development of Knowledge Management for Manufacturing

Design and Development of Knowledge Management for Manufacturing

Author: K. Ganesh

Publisher: Springer Science & Business Media

Published: 2013-11-19

Total Pages: 208

ISBN-13: 3319028928

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This book examines the modules/elements required before implementing knowledge management solutions in typical manufacturing and service industry. The objective is to develop a framework, design and model suitable for all requirements and a strategy to properly implement. Related case studies from organizations are included, with the results provided to use as a solution to problems experienced when implementing knowledge management in the industry. Implementing a knowledge management system can be complex and dynamic, no matter how well planned and developed. Inevitably a degree of organizational inertia is focused on the current state rather than the new. Within an enterprise, personal and group involvement and interests process status and technology landscape can deflect the commitment needed to successfully implement such a system. Cumulative evidence from past research in knowledge management suggests that effective implementation of KM solution in any organization requires a robust designs and models for various critical elements of process, people and technology. Using the techniques provided in this book, readers should be able to design knowledge management strategies, to align objectives of the KM initiatives with their business goals.


Optimal Knowledge Management: Wisdom Management Systems Concepts and Applications

Optimal Knowledge Management: Wisdom Management Systems Concepts and Applications

Author: Thierauf, Robert

Publisher: IGI Global

Published: 2006-05-31

Total Pages: 286

ISBN-13: 1599040182

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"This book outlines a new way of approaching the development and implementation of information systems. Not only does the book explore a different approach to determining an organization's opportunities and solving its problems, but it also highlights methods for optimal decision making"--Provided by publisher.


Increasing the Process Capacity of a Knowledge Intensive Process Through the Use of Process Reengineering and Knowledge-Value Added Methodologies

Increasing the Process Capacity of a Knowledge Intensive Process Through the Use of Process Reengineering and Knowledge-Value Added Methodologies

Author: Errol A. Campbell, Jr.

Publisher:

Published: 2003-06-01

Total Pages: 115

ISBN-13: 9781423501596

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In the increasingly dynamic environment of information technology, it has become imperative that organizations continue to seek ways to effectively capture and measure knowledge in order to survive. With the emergence of a global economy and information networks, the knowledge creating capacity within organizations has grown tremendously. As a result, organizations are now shifting their focus to management of the knowledge used in executing processes and producing products. As demand for quality products and services continues to grow, companies must now find ways to effectively manage knowledge intensive processes in order to increase overall process capacity. Through business process reengineering and the KVA methodology, this thesis will seek to identify ways in which the performance of knowledge assets can be measured and make recommendations to improve the capacity of knowledge intensive processes, better enabling organizations to meet increased demand.


ECKM 2023 24th European Conference on Knowledge Management Vol 2

ECKM 2023 24th European Conference on Knowledge Management Vol 2

Author: Alvaro Rosa

Publisher: Academic Conferences and publishing limited

Published: 2023-09-07

Total Pages: 834

ISBN-13: 1914587804

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These proceedings represent the work of contributors to the 24th European Conference on Knowledge Management (ECKM 2023), hosted by Iscte – Instituto Universitário de Lisboa, Portugal on 7-8 September 2023. The Conference Chair is Prof Florinda Matos, and the Programme Chair is Prof Álvaro Rosa, both from Iscte Business School, Iscte – Instituto Universitário de Lisboa, Portugal. ECKM is now a well-established event on the academic research calendar and now in its 24th year the key aim remains the opportunity for participants to share ideas and meet the people who hold them. The scope of papers will ensure an interesting two days. The subjects covered illustrate the wide range of topics that fall into this important and ever-growing area of research. The opening keynote presentation is given by Professor Leif Edvinsson, on the topic of Intellectual Capital as a Missed Value. The second day of the conference will open with an address by Professor Noboru Konno from Tama Graduate School and Keio University, Japan who will talk about Society 5.0, Knowledge and Conceptual Capability, and Professor Jay Liebowitz, who will talk about Digital Transformation for the University of the Future. With an initial submission of 350 abstracts, after the double blind, peer review process there are 184 Academic research papers, 11 PhD research papers, 1 Masters Research paper, 4 Non-Academic papers and 11 work-in-progress papers published in these Conference Proceedings. These papers represent research from Australia, Austria, Brazil, Bulgaria, Canada, Chile, China, Colombia, Cyprus, Czech Republic, Denmark, Finland, France, Germany, Greece, Hungary, India, Iran, Iraq, Ireland, Israel, Italy, Japan, Jordan, Kazakhstan, Kuwait, Latvia, Lithuania, Malaysia, México, Morocco, Netherlands, Norway, Palestine, Peru, Philippines, Poland, Portugal, Romania, South Africa, Spain, Sweden, Switzerland, Taiwan, Thailand, Tunisia, UK, United Arab Emirates and the USA.


EBOOK: Management Information Systems - Global edition

EBOOK: Management Information Systems - Global edition

Author: James O'Brien

Publisher: McGraw Hill

Published: 2011-04-16

Total Pages: 705

ISBN-13: 0077143175

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The benchmark text for the syllabus organised by technology (a week on databases, a week on networks, a week on systems development, etc.) taught from a managerial perspective. O’Brien's Management Information Systems defines technology and then explains how companies use the technology to improve performance. Real world cases finalise the explanation


Computerworld

Computerworld

Author:

Publisher:

Published: 1999-06-07

Total Pages: 128

ISBN-13:

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For more than 40 years, Computerworld has been the leading source of technology news and information for IT influencers worldwide. Computerworld's award-winning Web site (Computerworld.com), twice-monthly publication, focused conference series and custom research form the hub of the world's largest global IT media network.


IT GLOBAL COMPETENCY SKILL AND KNOWLEDGE FOR IT ENGINEER (IT PASSPORT EXZAMINATION)

IT GLOBAL COMPETENCY SKILL AND KNOWLEDGE FOR IT ENGINEER (IT PASSPORT EXZAMINATION)

Author: TOMOHISA FUJII

Publisher: TOM PUBLISHING

Published: 2014-06-14

Total Pages: 245

ISBN-13:

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The contents Chapter 1 The new IT human resource image and the IT making capture The ability and the skill which is indispensable to make ―IT The I The new IT human resource image 1.2 The business integrator who is indispensable to make IT 1.3 The important factor and the IT capture power of the management Chapter 2 " The capture of the concept power " It understands the concept of the ―IT management. 2.1 The value chain of the business activity 2.2 The mechanism and the corporate ability of the management 2.3 Making IT and the corporate organization 2.4 It understands a management technique and a IT making technique. 2.5 The pattern of the business information system Chapter 3 " The capture of accounting power " It becomes strong in the management value. 1 The financial accounting 3.2 The way of thinking of the cash flow 3.3 The break-even point proceeds to know a business profit 3.4 The index of the analysis of the affairs of a business Chapter 4 " The capture of the security power " - The indispensable knowledge of the security 4.1 The basics of the encryption 4.2 The system of the security technology 4.3 The security relation law and so on 4.4 The risk management and the security policy Chapter 5 " The capture of the knowledge power " - In the knowledge management times, the indispensable knowledge is the knowledge of the intellectual property and the business model patent industrial properties. The knowledge relation law in IT times and so on 5.4 The outsourcing contract and the software assent contract Chapter 6 " The capture of the network power " - The knowledge of the network technology which is indispensable to IT infrastructure The pattern and the topology of the LAN 6.2 The access-control method, the send-line and the interconnect-equipment of the LAN 6.3 The method of the WAN 6.4 The client server system 6.5 The mechanism and the connection-configuration in the Internet 6.6 The bearer - the firewall of the security 6.7 It understands a domain name and a protocol. 6.8 The nucleus information technology Chapter 7 " The capture of the solution power " The choice eyes of the ―IT solution utilization 7.1 Making an engineering field IT 7.2 Making a circulation information field IT 7.3 The Internet and the extranet 7.4 The groupware and the mobile computing 7.5 The e-commerce (EC:Electronic Commerce) 7.6 The viewpoint of the ERP system-construction Chapter 8 " The capture of the systematization power " - That system planning, the development and the operations management which is indispensable to make IT are basic 8.1 The becoming information-oriented strategy planning and working-out process 8.2 The systematization process 8.3 The development of the system 8.4 The operations management process 8.5 The knowledge of outside and the internal design 8.6 The basic knowledge of SQL which is indispensable for the database construction 8.7 The design of the test planning of the system 8.8 The ability confirmation test The overview This manual is the introduction of essence about the mechanism of IT management which is indispensable for the business person and the common sense of IT project management. It is compactly in the composition of the new IT human resource image and " the IT making capture power " which consists of IT making capture, 7 corner knowledge area unified one. It provides IT engineer and the business person the knowledge of the indispensable standard IT management and the IT making capture. It is important to show leadership after the relation between IT and the management can be understood in case of promotion of making IT and sufficiently reviewing and chooses IT solution which is suitable for the IT making theme which it should solve. Well, it takes the tide of IT by the new IT human resource image and the IT making capture and it clarifies the ability and the skill which is indispensable to make IT. Chapter 2 does in the focus to the mechanism of the business activity and the basics of the management by " the capture of the concept power " to understand the concept of IT management. Specifically, it is explained in detail about the relation between the management technique and making IT. Chapter 3 picks up financial accounting, the basics of the management accounting by " the capture of accounting power " and explains. Chapter 4 takes up the indispensable knowledge of the security by " the capture of the security power " and explains the basics of the security in the Internet age. Chapter 5 takes up the basics, and the knowledge relation law of the necessary intellectual property in the knowledge management times by " the capture of the knowledge power ". Akira 6 masters the basic knowledge of the network technology from the technical viewpoint by " the capture of the network power ". Chapter 7 understands IT solution from the engineering field and the circulation information field by " the capture of the solution power ". It introduces about the viewpoint of the point and IT investment appraisal of the ERP system-construction and so on, too. Akira 8 masters the basics of system planning and the development and the operations management by " the capture of the systematization power " and understands them about the basic knowledge which is required to the project management of making IT. To systematically provide the basic knowledge which is indispensable for IT management and IT project management and practicing know-how for your the reader at short time by above composition and to function as the initiation book of the becoming highly information-oriented test capture are the purpose of the this manual. As for the technical innovation of IT, it presses the speedily changing world upon us and IT solution and the management technique, too, are the times which emerge, wearing the coating of the excellent idea which is in rapid progress and is new. In the this manual, it is read and it expects that the business person which is aimed at gets a IT making mind and that it plays an active part in the business field in the leap to IT human resources of the consultant type / the management type in future. Author: Tomohisa Fujii