Benchmarking Water Services
Benchmarking Water Services

Author: Enrique Cabrera Jr

Publisher: IWA Publishing

Published: 2011-03-01

Total Pages: 185

ISBN-13: 1843391988

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Benchmarking has become a key tool in the water industry to promote and achieve performance targets for utilities. The use of this tool for performance improvement through systematic search and adaptation of leading practices, has expanded globally during the past decade. Many ongoing projects worldwide aim to address different needs and objectives, in varying contexts, with outstanding results and impact. Benchmarking Water Services provides valuable information to everyone interested in benchmarking in the water industry. The text is aimed at utilities considering joining a benchmarking project, experienced practitioners in charge of organizing a benchmarking exercise, consultants, regulators and researchers. The document is presented with a clear practice oriented approach and can be used as a how-to-benchmark guide presented from different perspectives (participants, organizers, supervising bodies). Readers will gain practical insight on real life benchmarking practices and will benefit from the experiences gained in some of the leading benchmarking projects of the water industry (including the IWA-WSAA benchmarking efforts, the European Benchmarking Co-operation and the several benchmarking projects carried out in Austria and Central Europe). The manual also presents the new IWA Benchmarking Framework, which aims to harmonize the terms used to describe benchmarking and performance indicators practices in the water industry, guaranteeing a more fluent and efficient communication. This Manual of Best Practice is edited by the IWA Specialist Group on Benchmarking and Performance Assessment, and co-published by AWWA and IWA Publishing. Praise for Benchmarking Water Services: "The continual trend of conceptual to specifics throughout the book provides for an educational experience each time the book is either casually perused or carefully studied." "The authors (Cabrera, Haskins and Fritiz) diligently pursue the focus of improvement." "Benchmarking Water Services is an in depth and practical ‘must have’ guide for any utility currently engaged in or planning to develop a benchmarking process" - Gregory M. Baird (2012) Benchmarking: An International Journal 19:2. More information about the book can be found on the Water Wiki in an article written by the author: http://www.iwawaterwiki.org/xwiki/bin/view/Articles/TheNewIWABenchmarkingFramework A Spanish language version of this book is available as a free eBook: http://www.iwawaterwiki.org/xwiki/bin/view/Articles/eBookTitlesfromIWAPublishingFreetoDownload-Volume2#HBenchmarkingParaServiciosdeAgua

Statistical Methods for Quality Improvement
Statistical Methods for Quality Improvement

Author: Hitoshi Kume

Publisher: Productivity Press

Published: 1987-08-05

Total Pages: 231

ISBN-13: 9784906224340

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This text is highly recommended for managers and serious students of quality. Major US companies issue this reference and training manual to all managers during their quality training. This volume is also very valuable as a stand-alone reference on using statistics with a business and quality perspective.

Handbook of Processed Meats and Poultry Analysis
Handbook of Processed Meats and Poultry Analysis

Author: Leo M.L. Nollet

Publisher: CRC Press

Published: 2008-11-12

Total Pages: 782

ISBN-13: 1420045334

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Muscle foods include a wide range of processed meats and poultry, and therefore represent an important percentage of total worldwide food consumption. The sheer volume of products and the variety of processes available makes analyzing them problematic. Co-Edited by Fidel Toldra - Recipient of the 2010 Distinguished Research Award from the American

Managing and Modelling Complex Projects
Managing and Modelling Complex Projects

Author: William Stewart Hillis

Publisher: Springer Science & Business Media

Published: 1997-10-31

Total Pages: 280

ISBN-13: 9780792348443

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Projects are becoming more complex and traditional project management is proving inadequate. The key papers in this volume, which takes a look at a variety of new approaches, have been written by 13 leading figures and are discussed by 54 invited academics, consultants, contractors and clients from 15 countries. The papers cover modelling techniques (extensions to PERT methods, risk analysis, and system dynamics), particular domains (new technology, software development and infrastructure projects, specifically human factors), corporate structures (from both Western and Eastern European perspectives), management techniques (Western and Eastern), and the management of portfolios of projects. The book adopts a wide view, rather than advocating one technique: the mix of authors provides a rich, heterogeneous perspective. Mathematical modelling is balanced with human management, and over-complex of simplistic techniques are avoided. Readers are assumed already to have a sound knowledge of project management.

Practical Bioinformatics
Practical Bioinformatics

Author: Janusz M. Bujnicki

Publisher: Springer Science & Business Media

Published: 2004-03-03

Total Pages: 292

ISBN-13: 9783540206132

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Bridges the gap between bioinformaticists and molecular biologists, i.e. the developers and the users of computational methods for biological data analysis and in that it presents examples of practical applications of the bioinformatics tools in the "daily practice" of an experimental research scientist.

Counselling in Primary Health Care
Counselling in Primary Health Care

Author: Jane Keithley

Publisher:

Published: 2002

Total Pages: 0

ISBN-13: 9780192631565

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This book will be an invaluable resource for GPs, counsellors, managers and others in primary care who seek to understand the debates about counselling and play a part in its future as part of health care. Its authors discuss the nature of counselling in this setting and the contribution itcan make in improving the care of patients with a variety of health problems. The authors include practitioners and academics, service providers and counselling clients, supporters and sceptics. Overall they offer a comprehensive and thought provoking guide to those responsible for commissioning,working with and providing counselling services in a health service that seeks to be increasingly primary care led and evidence based.This book discusses the establishment and evaluation of counselling services in primary care and the need to consider the most appropriate forms of service for different groups. It describes the specialist counselling services that are available to back up what can be provided as part of primarycare and the variety of organisations that can be approached for information and advice, and assesses the research evidence on the efficacy and cost effectiveness of counselling.A GP writes:'If ever there was a subject guaranteed to generate debate, often heated, it's counselling. Does it work? Who's it for? What does it cost? How can we set up a service? Well, this book has the answers. And not just the positive ones - in the spirit of true balance, it even gives the sceptical view.A bit like turkeys voting for Christmas you might think? Nothing of the kind. The chapters cover just about everything GPs or Primary Care Organisations (PCO) might want to know about counselling in a primary care setting. In amongst the practical pointers on how to deal with thorny clinicalcounselling problems in specific situations, it even covers cost-effectiveness. Even the most sceptic, hard-hearted PCO clinical director will find the arguments in this book persuasive. The chapters on managed counselling, services for young people, substance misuse, trauma and sexual abuse couldeasily stand alone. But they don't. They are all in this little gem of a book. If not one for your doctor's bag, it's definitely one for your shelf!'