How do you communicate in the workplace? What are the best strategies for dealing with customers and suppliers? How do you deal with problems and misunderstandings that may occur in the office? This book collects the know how necessary to solve the above questions and to create solutions to get the best out of your business relationships. The aim is to provide the reader with a series of really practical and not discontent tools to communicate better, a prerequisite now considered as fundamental to operate professionally in the world of work. From the best verbal and written communication strategies to digital communication management; now discover the knowledge needed to organize, plan and manage your business network in the best way. All information is offered in a simple and accessible way, helping you to quickly acquire the foundations of the matter. Stop wasting time with thousands of pages of theoretical text and finally enjoy a book that gives you what you are looking for at an unbeatable price.
Recipient of the 2020 Textbook Excellence Award from the Textbook & Academic Authors Association (TAA) Business and Professional Communication provides students with the knowledge and skills they need to move from interview candidate, to team member, to leader. Accessible coverage of new communication technology and social media prepares students to communicate effectively in real world settings. With an emphasis on building skills for business writing and professional presentations, this text empowers students to successfully handle important work-related activities, including job interviewing, working in team, strategically utilizing visual aids, and providing feedback to supervisors.
How Audiences Decide: A Cognitive Approach to Business Communication is a comprehensive introduction to persuasive communication in the context of business. It summarizes relevant theories and findings from the fields of cognitive science, social cognition, leadership, team cognition, psycholinguistics, and behavioral economics. By illuminating the thought processes of many different audiences, from consumers to Wall Street analysts to CEOs, it helps communicators better understand why audiences make the decisions they make and how to influence them. The book covers a broad range of communication techniques—including those concerning persuasive speaking and writing, interviews and group meetings, content and style, typography and nonverbal behaviors, charts and images, rational arguments and emotional appeals—and examines the empirical evidence supporting each of them.
Effective communication is too vital for you to leave to chance. Make sure what you’re saying is simple, clear, compelling and gets results. The Communication Book is your straightforward, practical and expert guide to the secrets of great communication for all the important scenarios you face in business today. With Emma Ledden’s expert help, quick tips and proven three-step visual approach, you’ll learn how to: Plan and prepare – focus on what you want to say and how you’re going to say it. Know yourself – understand what you want, how to get there and how to know when you’ve succeeded. Know your listener – understand what they want, what they’re thinking and how they will feel about what you’ve got to say. Keep in control – learn the secrets to staying on track, feeling confident and managing your reactions. Learn to communicate like a pro so you can instantly connect, engage, influence and get the results you want. The full text downloaded to your computer With eBooks you can: search for key concepts, words and phrases make highlights and notes as you study share your notes with friends eBooks are downloaded to your computer and accessible either offline through the Bookshelf (available as a free download), available online and also via the iPad and Android apps. Upon purchase, you'll gain instant access to this eBook. Time limit The eBooks products do not have an expiry date. You will continue to access your digital ebook products whilst you have your Bookshelf installed.
Want to ace every interview with easy confidence, impress every employer, and get your dream job? Want to command respect in management and business, gaining instant support for your ideas? Want to know exactly what to say to influence people in business and sell with ease? Read more... You have a problem. Let me explain: Your professional communication is ineffective. Why? Because it is missing structure. And business communication without structure is a lost opportunity. It sidelines your brilliant ideas, diminishes your workplace influence, and weakens your professional appearance. And you don't deserve that. Instead, here's the truth about what you deserve: You deserve to master effective communication, and speak with power, influence, and persuasion. You deserve to convince people that your ideas matter. It's wrong that every time you speak or write, people won't tune-in if you miss just one simple communication secret: structure. So let's fix that. And I was there. I understand you: I remember when my words were forgettable... when I could actually see people tuning out. But when I started using this secret, that changed. People across the room stopped their own conversations and started listening to me. I want the same to happen to you. I want you to unlock this secret too. But first, here's why you can trust me: I won 27 awards and recieved national recognition as a competitive public speaker by using this one secret. I taught this secret to hundreds of mentees, who have instantly become compelling communicators. And I'll teach it to you too. And here's how I can help you: In this book, you learn 521 strategies of effective communication, including: 29 proven communication theories that make your words change minds and influence people. 43 hidden, little-known, step-by-step communication structures that make your words count. 211 core human drives and human desires that will grab attention and motivate people. 132 proven templates for starting your communication with power and undivided attention. 71 communication transitions that grab attention from start to end and avoid audience tune-out. 22 communication-ending strategies that guarantee your words will produce action. This guarantees that you will: Have stronger communication skills than 99% of people you will encounter in your career. Ace every interview, meeting, or presentation with bullet-proof confidence and easy eloquence. Understand the hidden secrets of influence, the psychology of persuasion. You also get $150 of FREE Limited-Time Bonuses: 5 free communication books (PDFs) including The Art of Public Speaking, by Dale Carnegie. 6 free bonus resources, including a 40-page presentation skill-sheet. A free Public Speaking Essential Skills video course, by me. A free email training (for example, I can personally edit your speech-manuscript for you). Here's what you should do now: Go hit that buy-now button. It can save you from a lifetime of weak communication skills, ineffective words, and career stagnation. That will cost you much more than this book. And it can show you the secret that might help you impress the right person and get promoted. If you're not ready to buy: Go hit that look inside button and read the first 20 pages for free!
With an emphasis on the three major stages of interviewing: exploration, clarification and action, ESSENTIAL INTERVIEWING, International Edition offers students the same programmed-learning model of interviewing that has successfully trained countless members of the helping professions for nearly 30 years. Based on Ivey's systematic method of interviewer, counselor, and therapist training, as well as Hearn's programmed-learning model, the text makes interview skills clear and specific. The authors give students the tools they need to conduct successful interviews with diverse clients in a variety of professional settings, including social work, counseling, nursing, personnel work, and human services.
Supercharge your writing skills . . . by the end of the week! In the workplace, your writing speaks volumes about you. Whether you’re crafting a three-line message or a 300-page report, you need to write in a polished, professional way—regardless of your position or profession. The McGraw-Hill 36-Hour Course in Business Writing and Communication puts you on the fast track to becoming a strong, persuasive business writer. Complete with exercises, self-tests, and an online final exam, this multifaceted business writing “course” teaches you how to: SEIZE READERS’ INTEREST INSTANTLY ELIMINATE NONSPECIFIC WORDS AND PHRASES MANAGE CROSS-CULTURAL WRITING CRAFT COMPELLING ONLINE COPY CREATE POWERFUL PRESENTATIONS Present yourself at the top of your game in every e-mail, memo, report, and presentation with The McGraw-Hill 36-Hour Course in Business Writing and Communication!
This is a book for anyone who is working or training in a professional, managerial, administrative or secretarial role which demands effective communication and business English skills.
Now in its fifth edition, this text provides balanced coverage of theory and applications. The content includes substantial coverage of ethics concepts and cross-cultural communication, technological influences in communication, and includes numerous illustrative examples.
