Performance management, often referred to as process management, is a strategy that can be used to achieve an optimum mix of quality, safety, patient satisfaction and solvency. The basis of performance management is the effective use of resources, as measured by quantifying processes and outcomes using key performance indicators (KPIs) – core measures that gauge the performance of an organization in particular areas. There is more to performance management than selecting a few KPIs from a list and feeding them into a graphical dashboard system. It’s about behavior change, leadership, and vision. Written for administrators, clinical staff, process improvement managers and information technology personnel of healthcare organizations, this second edition provides the knowledge necessary to provide the leadership and vision for a performance measurement initiative. This practical resource provides a high-level review of the quality/safety initiatives in healthcare, describes the implementation process from an IT perspective, and offers high-level clinical, financial and cultural details. It features an extensive listing of clinical and non-clinical KPIs: a glossary including financial, medical, and operational terms; and appendices of organizations and sources of indicators and benchmarks.
Drawn from the extensive database of Guide to Reference, this up-to-date resource provides an annotated list of print and electronic biomedical and health-related reference sources, including internet resources and digital image collections.
As the healthcare market moves toward an era of patient engagement, population health and patient advocates, practitioners need a practical how-to guide that helps facilitate their teaching with patients and family members on not just writing down or accumulating a personal health record, but an interactive process that converts the personal health information into a data-driven decision-making process. Through numerous forms, templates and real life examples, the author provides the tools to help patients gather critical health information while minimizing their exposure to medical and financial errors.
Leaders and healthcare organizations, and students aspiring to become one, should be asking themselves one thing in these financially challenging times: how can they maintain a strategic and competitive advantage over other players in their market? Some healthcare organizations have faced extremely poor financial performance in recent years, with data suggesting that up to 10% of hospitals will go bankrupt or face closure within the next 10 years. Yet, little pragmatic evidence exists to offer insights into how to create better strategies to improve performance, build resiliency and align stakeholders. Essentials of Healthcare Strategy and Performance Management explores the most critical components of business strategy and performance management for modern, complex healthcare organizations. Using pragmatic and real-world evidence, this book provides essential briefings on key topics that every current or aspiring leader needs to know in order to better manage strategy and achieve improved performance in their hospital or health system. We will also specifically focus on implementation of strategy, and best practices for some of the most important quality management techniques. We hope this book helps inspire leaders to be creative in formulating more effective competitive strategy.
What will you do when you encounter identity theft within your business? Chances are, you have already lost money to identity theft and business fraud. Look no further than the latest newspaper headlines to know that it is an epidemic problem and an alarming reality from which no business-whether small or large-is immune. Although you can't completely stop identity theft from happening, you can be prepared when it takes place. Investigating Identity Theft: A Guide for Businesses, Law Enforcement, and Victims is your practical guide for fully understanding and investigating identity theft. "The training that I received from Judy Collins at MSU has been instrumental to my helping victims of identity theft and locating the person(s) who caused their nightmare. I have even used the training methods she outlines in this book on a homicide investigation and it paid off: the perpetrator is now in jail for the rest of his life. I can't say enough about Dr. Collins and her knowledge of tracking criminals on the Internet; she is a great asset to law enforcement." -Anthony Abdallah, Police Detective, Inkster Police Department (CID), Inkster, Michigan "This valuable book is an essential, pragmatic guide for the full understanding and investigation of identity theft crimes. It also establishes Dr. Judith Collins as a foremost national expert on this growing crime problem that threatens our future." -Dr. Bruce L. Benson, Police Chief Emeritus, Associate Professor, Criminal Justice, Michigan State University "Whether the investigator is working in the private or public sector, Dr. Collins presents valuable information on the methodology required to successfully resolve identity theft cases. The use of real-life investigations, with lessons learned, provides an intriguing and entertaining format while at the same time sharpening the investigator's skills. If you think investigating identity theft is not worthwhile because the crime is committed by individuals on randomly selected victims without specific objectives, goals, or purpose, you need to read this book." -Rod Kinghorn, Director of Investigations, General Motors Global Security "An excellent book. Judith Collins has spent many years investigating identity theft. Her willingness to share her knowledge with law enforcement, businesses, and victims is truly a benefit that cannot be found elsewhere." -Juli Liebler, Captain, East Lansing Police Department, East Lansing, Michigan "Well done. Smart idea. . . . This is an excellent, professionally written book . . . and much needed." -Salman Anwar, Computer Forensic Engineer, Western Michigan University Police Department "As a retired special agent with the Federal Bureau of Investigation, and having worked the past six years in the private sector, I found Dr. Collins's book to be an invaluable tool for both the private sector and the law enforcement community. Dr. Collins provides genuine insight into the complex issues surrounding identity theft. I am confident her book will assist in both the prevention of identity theft and the detection of those who prey on other's identities." -Frank Laudan, Investigator, Securitas Security Services USA, Inc. "Excellent guide! A must-read for anyone involved in investigating identity theft! Dr. Collins has become one of the most respected and knowledgeable authorities in this relatively new field." -Detective Gary A. Guiles (Retired), Fraud Investigator, Lansing Police Department, Lansing, Michigan
Foundations of Rural Public Health in America spans a wide variety of important issues affecting rural public health, including consumer and family health, environmental and occupational health, mental health, substance abuse, disease prevention and control, rural health care delivery systems, and health disparities. Divided into five sections, the book covers understanding rural communities, public health systems and policies for rural communities, health disparities in rural communities and among special populations, and advancing rural health including assessment, planning and intervention. Written by a multidisciplinary team of experienced scholars and practitioners, this authoritative text comprehensively covers rural health issues today.
Over the past generation, the practice of legal nurse consulting has grown to include areas such as life care planning, risk management, and administrative law, as well as taking on a more diversified role in both criminal and civil law and courtroom proceedings. First published in 1997, Legal Nurse Consulting, Principles and Practices provided pro
