Real People, Real Problems
Author: Jo Harris-Wehling
Publisher: National Academies
Published: 1995
Total Pages: 314
ISBN-13:
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The Organizational Ombudsman
Author: Charles L. Howard
Publisher: American Bar Association
Published: 2010
Total Pages: 678
ISBN-13: 9781604427783
DOWNLOAD EBOOKThis book provides a detailed rationale for the creation of ombudsman offices; suggestions for structuring and documenting an ombudsman program and how to address issues that arise in litigation; a comprehensive presentation of various legal issues associated with organizational ombudsman programs;and numerous examples of how ombudsmen function in their organizations to illustrate how they are effective in addressing issues that people would not otherwise raise.
Federal Complaint-Handling, Ombudsman, and Advocacy Offices
Author: Wendy R. Ginsburg
Publisher: DIANE Publishing
Published: 2011-05
Total Pages: 50
ISBN-13: 1437922686
DOWNLOAD EBOOKFederal complaint-handling, ombudsman, and advocacy offices have different forms, capacities, and designations. This report identifies the basic characteristics of these offices, recognizing differences among them with regard to their powers, duties, jurisdictions, locations, and resources, as well as control over them. The report consists of three parts: (1) an analysis of the ombudsman concept and a brief look at which countries around the world have used ombudsmen; (2) a breakdown of the various ways in which federal complaint-handling offices differ; and (3) an identification and description of selected ombudsman-like offices, including specifics on their origins and operations. This is a print on demand edition of an important, hard-to-find report.
A Manifesto for Ombudsman Reform
Author: Richard Kirkham
Publisher: Palgrave Pivot
Published: 2020-05-07
Total Pages: 154
ISBN-13: 9783030406110
DOWNLOAD EBOOKThis book seeks to persuade policy-makers and legislators of the need for legislative reform of the ombudsman sector, and to evidence the ways in which such reformative legislation can be designed. In pursuing this goal, this edited collection represents an academic response to a challenge laid down by the current Parliamentary Ombudsman in February 2018, at a JUSTICE event. It draws on the original research of the authors and bases its proposals for reform on a fundamental re-assessment of the focus and purpose of ombudsman systems. A Manifesto for Ombudsman Reform deals with key, recurring controversies in ombudsman scholarship, including the role that the ombudsman should be fulfilling, the procedures it should employ, the powers that are necessary for effectiveness, and the means of ensuring both freedom of operation and accountability. It will inform academic and policy debates about the future of the ombudsman institution in the UK and its analysis should be of interest to academics and policy-makers in other jurisdictions.
The Ombudsman Enterprise and Administrative Justice
Author: Trevor Buck
Publisher: Routledge
Published: 2016-02-17
Total Pages: 309
ISBN-13: 1317022424
DOWNLOAD EBOOKThe statutory duty of public service ombudsmen (PSO) is to investigate claims of injustice caused by maladministration in the provision of public services. This book examines the modern role of the ombudsman within the overall emerging system of administrative justice and makes recommendations as to how PSO should optimize their potential within the wider administrative justice context. Recent developments are discussed and long standing questions that have yet to be adequately resolved in the ombudsman community are re-evaluated given broader changes in the administrative justice sector. The work balances theory and empirical research conducted in a number of common law countries. Although there has been much debate within the ombudsman community in recent years aimed at developing and improving the practice of ombudsmanry, this work represents a significant advance on current academic understanding of the discipline.
A Practical Guide to Organizational Ombuds
Author: Charles L. Howard
Publisher:
Published: 2022
Total Pages:
ISBN-13: 9781639050543
DOWNLOAD EBOOK"Many people and organizations do not understand what organizational ombuds are and how they work. They want to know what value these programs really add, and they frequently express skepticism about ombuds' claim of confidentiality and how these programs can operate independently within an organization when an ombuds may be an employee of the organization. This book is a practical guide for those who have questions such as these about organizational ombuds programs and how they operate"--
The Ombudsman
Author: Sam Zagoria
Publisher:
Published: 1988
Total Pages: 134
ISBN-13:
DOWNLOAD EBOOKAdministrative Dispute Resolution Act
Author: United States
Publisher:
Published: 1990
Total Pages: 12
ISBN-13:
DOWNLOAD EBOOKImproving the Quality of Care in Nursing Homes
Author: Institute of Medicine
Publisher: National Academies Press
Published: 1986-02-01
Total Pages: 432
ISBN-13: 0309036461
DOWNLOAD EBOOKAs more people live longer, the need for quality long-term care for the elderly will increase dramatically. This volume examines the current system of nursing home regulations, and proposes an overhaul to better provide for those confined to such facilities. It determines the need for regulations, and concludes that the present regulatory system is inadequate, stating that what is needed is not more regulation, but better regulation. This long-anticipated study provides a wealth of useful background information, in-depth study, and discussion for nursing home administrators, students, and teachers in the health care field; professionals involved in caring for the elderly; and geriatric specialists.
Stewardship
Author: Peter Block
Publisher: Berrett-Koehler Publishers
Published: 1996
Total Pages: 292
ISBN-13: 9781881052869
DOWNLOAD EBOOKBlock presents models of stewardship, both for entire companies and for individuals, to produce reforms in such areas as human resource practices, performance appraisal, and the role of staff groups.
