Service Quality for Facilities Management in Hospitals

Service Quality for Facilities Management in Hospitals

Author: Low Sui Pheng

Publisher: Springer

Published: 2016-05-12

Total Pages: 150

ISBN-13: 9811009562

DOWNLOAD EBOOK

This book examines the Facilities Management (FM) of hospitals and healthcare facilities, which are among the most complex, costly and challenging kind of buildings to manage. It presents and evaluates the FM service quality standards in Singapore’s hospitals from the patient’s perspective, and provides recommendations on how to successfully improve FM service quality and achieve higher patient satisfaction. The book also features valuable supplementary materials, including a checklist of 32 key factors for successful facilities management and another checklist of 24 service attributes for hospitals to achieve desirable service quality in connection with facilities management. The book adopts a unique approach of combining service quality and quality theory to provide a more holistic view of how FM service quality can be achieved in hospitals. It also integrates three instruments, namely the SERVQUAL model, the Kano model and the QFD model to yield empirical results from surveys for implementation in hospitals. Although the book was written from the perspective of FM service quality for hospitals, the findings and recommendations are also relevant for other non-healthcare sectors where appropriate lessons may also be drawn for FM and service quality in general. It will particularly benefit Quality Managers, Facilities Managers and Hospital Administrators.


Measurement of Facilities Management Performance in Ghana's Public Hospitals

Measurement of Facilities Management Performance in Ghana's Public Hospitals

Author: Daniel Amos

Publisher: Springer Nature

Published: 2020-11-23

Total Pages: 129

ISBN-13: 981334332X

DOWNLOAD EBOOK

This book presents the concept of healthcare facilities management performance measurement (HCFMPM) using Ghana as a case study. It set forth in-depth theoretical and empirical underpinnings of performance measurement concepts for hospital facilities services, with the view to demonstrate critical performance dimensions to improve FM contributions and added value to healthcare delivery. The research approach adopted is mixed method encompassing qualitative interviews in case study setting and a questionnaire survey of sampled hospitals in Ghana. The book presents a number of useful tables, graphs as well as a pedagogic illustration of statistical analysis which are useful in understanding the concepts under reference. It develops a structural equation model for performance measurement of FM services. The book is of relevance to healthcare managers, facilities management practitioners and academics towards measuring and improving FM performance in hospitals. Although the data used in the analysis is based on the case study country Ghana, the result is by extension useful to several developing countries faced with the challenge to improve FM services delivery in public hospitals as well as other facilities management sectors.


Facilities Management Handbook

Facilities Management Handbook

Author: Frank Booty

Publisher: Routledge

Published: 2009-04-09

Total Pages: 457

ISBN-13: 1136440070

DOWNLOAD EBOOK

Now in this fourth edition, the Facilities Management Handbook has been fully updated from the acclaimed previous editions, continuing its status as an invaluable resource to those working in facilities management, whether just starting out or as seasoned campaigners and practitioners. Information is presented in a clear and logical way, offering easy-to-find advice and best practice information that’s essential in guaranteeing the safe, efficient and cost-effective running of any facilities function. Many sections have been completely revised, such as the chapters on complying with health and safety and property law. Other information on workplace facilities has been brought completely up to date in line with legal compliance and strategic policies to create a reliable and accurate overview of the role of today’s facilities manager. This up-to-date and revised handbook will be a key guide for the changing times that are ahead.


Effective Management of Long-Term Care Facilities

Effective Management of Long-Term Care Facilities

Author: Douglas A. Singh

Publisher: Jones & Bartlett Publishers

Published: 2014-10-30

Total Pages: 608

ISBN-13: 1284052869

DOWNLOAD EBOOK

Effective Management of Long-Term Care Facilities, Third Edition examines the complex operations of the long-term care facility and offers critical skills to current and future long-term care administrators for delivering quality, cost-effective services. Comprehensive, yet concise, the Third Edition explores the necessary skills and tools for creating a person-centered environment. Topics covered include: how to adapt an existing nursing facility, the growing culture change movement, and the laws, regulations, and financing of the long-term care industry, as well as its organization and delivery. Finally, this book offers extensive coverage of the essential skills necessary to manage it all.


Hospital and Healthcare Security

Hospital and Healthcare Security

Author: Tony W York

Publisher: Butterworth-Heinemann

Published: 2009-10-12

Total Pages: 760

ISBN-13: 0080886027

DOWNLOAD EBOOK

Hospital and Healthcare Security, Fifth Edition, examines the issues inherent to healthcare and hospital security, including licensing, regulatory requirements, litigation, and accreditation standards. Building on the solid foundation laid down in the first four editions, the book looks at the changes that have occurred in healthcare security since the last edition was published in 2001. It consists of 25 chapters and presents examples from Canada, the UK, and the United States. It first provides an overview of the healthcare environment, including categories of healthcare, types of hospitals, the nonhospital side of healthcare, and the different stakeholders. It then describes basic healthcare security risks/vulnerabilities and offers tips on security management planning. The book also discusses security department organization and staffing, management and supervision of the security force, training of security personnel, security force deployment and patrol activities, employee involvement and awareness of security issues, implementation of physical security safeguards, parking control and security, and emergency preparedness. Healthcare security practitioners and hospital administrators will find this book invaluable. - Practical support for healthcare security professionals, including operationally proven policies, and procedures - Specific assistance in preparing plans and materials tailored to healthcare security programs - Summary tables and sample forms bring together key data, facilitating ROI discussions with administrators and other departments - General principles clearly laid out so readers can apply the industry standards most appropriate to their own environment NEW TO THIS EDITION: - Quick-start section for hospital administrators who need an overview of security issues and best practices


Current Catalog

Current Catalog

Author: National Library of Medicine (U.S.)

Publisher:

Published:

Total Pages: 1568

ISBN-13:

DOWNLOAD EBOOK

First multi-year cumulation covers six years: 1965-70.


Effective Management of Long Term Care Facilities

Effective Management of Long Term Care Facilities

Author: Douglas Singh

Publisher: Jones & Bartlett Learning

Published: 2010-02-18

Total Pages: 688

ISBN-13: 0763774030

DOWNLOAD EBOOK

Effective Management of Long-Term Care Facilities explores the complex operations of the long-term care facility and offers critical skills to current and future nursing home administrators for delivering quality, cost-effective services. The Second Edition has been thoroughly revised and reorganized to offer a more cohesive presentation of the material. New chapters that have been added cover the long-term care industry, long-term care policy, and supportive case studies that incorporate management and patient care issues.