ACRP Report 33
Author:
Publisher:
Published: 2011
Total Pages:
ISBN-13:
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Airport Passenger-related Processing Rates Guidebook
Author: Michael James Cassidy
Publisher: Transportation Research Board
Published: 2009
Total Pages: 127
ISBN-13: 0309118050
DOWNLOAD EBOOKTRB's Airport Cooperative Research Program (ACRP) Report 23: Airport Passenger-Related Processing Rates Guidebook provides guidance on how to collect accurate passenger-related processing data for evaluating facility requirements to promote efficient and cost-effective airport terminal design.
Resource Manual for Airport In-terminal Concessions
Author:
Publisher: Transportation Research Board
Published: 2011
Total Pages: 269
ISBN-13: 0309213533
DOWNLOAD EBOOK'TRB's Airport Cooperative Research Program (ACRP) Report 54: Resource Manual for Airport In-Terminal Concessions provides guidance on the development and implementation of airport concession programs. The report includes information on the airport concession process; concession goals; potential customers; developing a concession space plan and concession mix; the Airport Concessions Disadvantaged Business Enterprise (ACDBE) program; and concession procurement, contracting, and management practices"--Publisher's description.
Evaluating Airfield Capacity
Author:
Publisher: Transportation Research Board
Published: 2012
Total Pages: 174
ISBN-13: 0309258731
DOWNLOAD EBOOKAt head of title: Airport Cooperative Research Program.
Impact of Regulatory Compliance Costs on Small Airports
Author:
Publisher:
Published: 2013
Total Pages: 96
ISBN-13:
DOWNLOAD EBOOK"TRB's Airport Cooperative Research Program (ACRP) Report 90: Impact of Regulatory Compliance Costs on Small Airports explores the cumulative costs of complying with regulatory and other federal requirements at small hub and non-hub airports."--Publisher's description.
Guidebook for Developing and Managing Airport Contracts
Author: Kent Vanden Oever
Publisher: Transportation Research Board
Published: 2011
Total Pages: 84
ISBN-13: 0309155320
DOWNLOAD EBOOKTRB's Airport Cooperative Research Program (ACRP) Report 33: Guidebook for Developing and Managing Airport Contracts is a guidebook of best practices for developing, soliciting, and managing airport agreements and contracts for use by a variety of airports. The agreements referenced in this guidebook range from airline-related agreements to communication and utility service as well as common-use, ground transportation, and concessions agreements for a variety of passenger services. An accompanying CD-ROM provides sample agreements in each of these areas. The CD-ROM included as part of ACRP Report 33 is also available for download from TRB's website as an ISO image. Links to the ISO image and instructions for burning a CD-ROM from an ISO image are provided.
Annual Report of Progress
Author: Airport Cooperative Research Program
Publisher:
Published: 2015
Total Pages: 80
ISBN-13:
DOWNLOAD EBOOKStrategic Planning in the Airport Industry
Author: Ricondo & Associates
Publisher: Transportation Research Board
Published: 2009
Total Pages: 134
ISBN-13: 030911814X
DOWNLOAD EBOOKTRB's Airport Cooperative Research Program (ACRP) Report 20: Strategic Planning in the Airport Industry explores practical guidance on the strategic planning process for airport board members, directors, department leaders, and other employees; aviation industry associations; a variety of airport stakeholders, consultants, and other airport planning professionals; and aviation regulatory agencies. A workbook of tools and sequential steps of the strategic planning process is provided with the report as on a CD. The CD is also available online for download as an ISO image or the workbook can be downloaded in pdf format.
Procuring and Managing Professional Services for Airports
Author: Thomas A. Defant (Jr.)
Publisher: Transportation Research Board
Published: 2013
Total Pages: 120
ISBN-13: 0309259150
DOWNLOAD EBOOK" TRB's Airport Cooperative Research Program (ACRP) Report 87: Procuring and Managing Professional Services for Airports provides guidance for procuring and managing professional services at airports for use by airport owners and operators. For the purposes of this report, professional services include planning, environmental, architectural and engineering, information technology, financial, legal, and other key professional services provided to airports. The report covers the procurement process, including scoping, pre-selection process, selection criteria, evaluation, and contract negotiations, and processes for managing professional services contracts. " -- Publisher's description.
Improving the Airport Customer Experience
Author: Bruce J. Boudreau
Publisher:
Published: 2016
Total Pages: 230
ISBN-13: 9780309375580
DOWNLOAD EBOOK"TRB's Airport Cooperative Research Program (ACRP) Report 157: Improving the Airport Customer Experience documents notable and emerging practices in airport customer service management that increase customer satisfaction, recognizing the different types of customers (such as passengers, meeters and greeters, and employees) and types and sizes of airports. It also identifies potential improvements that airports could make for their customers." -- Publisher's description
