Accuracy in Communicating Emotion in the Workplace
Author: Hillary Anger Elfenbein
Publisher:
Published: 2001
Total Pages: 290
ISBN-13:
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Communicating Emotion at Work
Author: Vincent R. Waldron
Publisher: John Wiley & Sons
Published: 2013-08-22
Total Pages: 265
ISBN-13: 0745680682
DOWNLOAD EBOOKCommunicating Emotion at Work chronicles the rich emotional experiences of employees drawn from a broad cross-section of industries and occupations. It takes a decidedly positive approach, recognizing that emotional communication is a vital and creative response to the challenges of life in complex organizations. The text introduces readers to the engaging and cross-disciplinary body of research that has emerged around organizational emotion. At the same time, each chapter is steeped in real-life emotional narratives, concrete examples, and the contemporary trends that are changing the emotional tenor of work.
Emotion in Organizations
Author: Stephen Fineman
Publisher: SAGE
Published: 2000-09-05
Total Pages: 306
ISBN-13: 9780761966258
DOWNLOAD EBOOKThis Second Edition contains key themes with all new contributors and is a completely separate work from the first. Emotion in Organization presents original work from leading scholars in the field, they engage with emotion as a qualitative phenomenon which shapes and is shaped by organizational life. Examining how emotion cannot be simply separated from thinking, judgment, decision-making and other so-called rational organizational processes, the book challenges us to build a passionate theory of organizations. The introduction reviews the expansion of organizational emotion studies and their appeal to several social-scientific disciplines. Divided into four parts, the book reveals through stories, interview
Long-term Familiarity and Accuracy in Communicating Emotion
Author: Tavares, Thomas D
Publisher: 1979.
Published: 1979
Total Pages: 178
ISBN-13:
DOWNLOAD EBOOKEmotion in the Library Workplace
Author: Samantha Schmehl Hines
Publisher: Emerald Group Publishing
Published: 2017-08-22
Total Pages: 254
ISBN-13: 1787430839
DOWNLOAD EBOOKAuthors explore application of the study of emotion in the library workplace and look at future trends in the area. Library managers will take away knowledge about how the library workplace can and should operate with consideration toward emotion, and will glean ideas for implementation with their own staff and services.
Linking Emotional Intelligence and Performance at Work
Author: Vanessa Urch Druskat
Publisher: Psychology Press
Published: 2013-04-15
Total Pages: 357
ISBN-13: 1134998767
DOWNLOAD EBOOKIn this edited volume, leading edge researchers discuss the link between Emotional Intelligence (EI) and workplace performance. Contributors from many areas such as social science, management (including organizational practitioners), and psychologists have come together to develop a better understanding of how EI can influence work performance, and whether research supports it. A unique feature of this book is that it integrates the work of social scientists and organizational practitioners. Their mutual interests in EI provide a unique opportunity for basic and applied research and practices to learn from one another in order to continually refine and advance knowledge on EI. The primary audience for this book is researchers, teachers, and students of psychology, management, and organizational behavior. Due to its clear practical applications to the workplace, it will also be of interest to organizational consultants and human resource practitioners.
The Social Psychology of Perceiving Others Accurately
Author: Judith A. Hall
Publisher: Cambridge University Press
Published: 2016-04-01
Total Pages: 449
ISBN-13: 1316558711
DOWNLOAD EBOOKWe are constantly forming impressions about those around us. Social interaction depends on our understanding of interpersonal behavior - assessing one another's personality, emotions, thoughts and feelings, attitudes, deceptiveness, group memberships, and other personal characteristics through facial expressions, body language, voice and spoken language. But how accurate are our impressions and when does such accuracy matter? How is accuracy achieved and are some of us more successful at achieving it than others? This comprehensive overview presents cutting-edge research on this fast-expanding field and will be essential reading for anyone interested in the psychology of interpersonal perception. A wide range of experts in the field explore topics including age and gender effects, psychopathology, culture and ethnicity, workplaces and leadership, clinicians' skills, empathy, meta-perception, and training people to be more accurate in their perceptions of others.
Dissertation Abstracts International
Author:
Publisher:
Published: 2001
Total Pages: 698
ISBN-13:
DOWNLOAD EBOOKEmpathic Accuracy
Author: William John Ickes
Publisher: Guilford Press
Published: 1997-01-01
Total Pages: 368
ISBN-13: 9781572301610
DOWNLOAD EBOOKEmpathic inference, or "everyday-mind reading", is a form of complex psychological inference in which observation, memory, knowledge, and reasoning are combined to yield insights into the subjective experience of others. This comprehensive volume addresses the question of how accurate our "readings" of thoughts and feelings of others actually are, introducing two innovative methods for objectivity measuring this key dimension of social intelligence. Presenting cutting-edge research in this emerging area, the volume offers essential insights into how and why people sometimes succeed, and sometimes fail, in their attempts to understand each other. Leading experts cover such topics as the evolutionary and social-developmental origins of empathic accuracy; physiological aspects of empathic accuracy; gender and other individual difference variables; empathic accuracy and processes of mental control; the dynamic role of empathic accuracy in personal and psychotherapeutic relationships; and the relation of empathic accuracy to applied domains in psychology. This book will be of interest to students, researchers, and professionals in a range of disciplines, including personality and social psychology, clinical and counseling psychology, communication, developmental psychology, and marriage and family studies.
Developing and Using Emotional Intelligence at Work
Author: Richard Skiba
Publisher: After Midnight Publishing
Published: 2024-08-18
Total Pages: 237
ISBN-13: 1763672611
DOWNLOAD EBOOKThis book is a guide to understanding and developing emotional intelligence (EI) in the workplace. It is designed to help individuals identify their own emotional strengths and weaknesses, recognize personal stressors, and understand how these emotions impact their work environment. By developing self-awareness and control over emotional responses, the book provides tools for modelling positive workplace behaviours that reflect effective emotional management and includes workplace practical exercises that can be used to develop emotional intelligence skills. The book emphasizes the importance of self-reflection and feedback in improving one's emotional intelligence. It offers strategies for responding to the emotional states of co-workers, recognizing emotional cues, and developing a plan to address a range of emotional expressions in the workplace. It also highlights the significance of flexibility and adaptability when dealing with others and considers the emotions of colleagues when making decisions. Moreover, the book is aimed at leaders and managers who wish to foster a positive emotional climate in their teams. It guides readers on how to provide opportunities for others to express their thoughts and feelings, assist in understanding the impact of behaviour and emotions, and encourage the self-management of emotions among team members. By doing so, it aims to build productive relationships and maximize workplace outcomes. The content is also relevant for customer service professionals, as it includes strategies for using emotional intelligence to enhance customer experience. Additionally, the book provides an emotional intelligence test to help readers assess their current level of EI and identify areas for improvement. Overall, this book is suited for anyone looking to improve their emotional intelligence in a professional setting, whether they are team members, managers, or customer service representatives. It is particularly beneficial for those who seek to create a positive work environment, improve interpersonal relationships, and achieve better outcomes through the effective management of emotions.
