Accounts, Excuses, and Apologies, Second Edition
Accounts, Excuses, and Apologies, Second Edition

Author: William L. Benoit

Publisher: State University of New York Press

Published: 2014-10-15

Total Pages: 168

ISBN-13: 1438454007

DOWNLOAD EBOOK

In our constantly plugged-in and connected world, image is everything. People, groups, organizations, and countries frequently come under suspicion of wrongdoing and sometimes require defense. This fully updated edition of the 1994 volume investigates the situations in which threats to image arise and describes the image-repair strategies that may be used to help defuse these threats, such as denial and apology. The author reviews various theories on image repair, and extends prior research on the topic to include work on persuasion or attitude change. Five contexts for image repair are examined: corporate, political, sports/entertainment, international, and third party (when one person or organization tries to repair the image of another). New case studies include the British Petroleum oil spill in the Gulf of Mexico, Anthony Weiner, Lance Armstrong, Apple's apology to China over the iPhone, and Prime Minister David Cameron's apology for Bloody Sunday.

Accounts, Excuses, and Apologies, Second Edition
Accounts, Excuses, and Apologies, Second Edition

Author: William L. Benoit

Publisher: SUNY Press

Published: 2014-10-15

Total Pages: 168

ISBN-13: 1438453981

DOWNLOAD EBOOK

Updated with a timely literature review and new case studies from sports, international politics, and third-party image repair. In our constantly plugged-in and connected world, image is everything. People, groups, organizations, and countries frequently come under suspicion of wrongdoing and sometimes require defense. This fully updated edition of the 1994 volume investigates the situations in which threats to image arise and describes the image-repair strategies that may be used to help defuse these threats, such as denial and apology. The author reviews various theories on image repair, and extends prior research on the topic to include work on persuasion or attitude change. Five contexts for image repair are examined: corporate, political, sports/entertainment, international, and third party (when one person or organization tries to repair the image of another). New case studies include the British Petroleum oil spill in the Gulf of Mexico, Anthony Weiner, Lance Armstrong, Apple’s apology to China over the iPhone, and Prime Minister David Cameron’s apology for Bloody Sunday. “This is an extremely valuable update to the most influential book ever published on crisis communication.” — Timothy L. Sellnow, coauthor of Theorizing Crisis Communication

Race, Gender, and Image Repair Theory
Race, Gender, and Image Repair Theory

Author: Mia Moody-Ramirez

Publisher: Lexington Books

Published: 2018-11-08

Total Pages: 241

ISBN-13: 1498568629

DOWNLOAD EBOOK

Race, Gender and Image Restoration Theory: How Digital Media Change the Landscape explores themes that are relevant to the socio-political landscape of twenty-first-century America, including race and gender representation, social media and traditional media framing, and image restoration management. This book provides a comprehensive discussion of Critical Race Theory (CRT) and Image Restoration Theory (IRT) to establish a baseline for a conversation on celebrity image restoration tactics used on social media platforms such as Twitter and Facebook as well as traditional media platforms. Case studies offer a broad overview of politics, sports and entertainment image management and restoration. Recommended for scholars interested in public relations, crisis management, Image Repair Theory (IRT), and representations of race and gender in mass media.

The Routledge Handbook of Language and Persuasion
The Routledge Handbook of Language and Persuasion

Author: Jeanne Fahnestock

Publisher: Taylor & Francis

Published: 2022-09-30

Total Pages: 584

ISBN-13: 1000573338

DOWNLOAD EBOOK

This handbook provides a wide-ranging, authoritative, and cutting-edge overview of language and persuasion. Featuring a range of international contributors, the handbook outlines the basic materials of linguistic persuasion – sound, words, syntax, and discourse – and the rhetorical basics that they enable, such as appeals, argument schemes, arrangement strategies, and accommodation devices. After a comprehensive introduction that brings together the elements of linguistics and the vectors of rhetoric, the handbook is divided into six parts. Part I covers the basic rhetorical appeals to character, the emotions, argument schemes, and types of issues that constitute persuasion. Part II covers the enduring effects of persuasive language, from humor to polarization, while a special group of chapters in Part III examines figures of speech and their rhetorical uses. In Part IV, contributors focus on different fields and genres of argument as entry points for research into conventions of arguing. Part V examines the evolutionary and developmental roots of persuasive language, and Part VI highlights new computational methods of language analysis. This handbook is essential reading for those researching and studying persuasive language in the fields of linguistics, rhetoric, argumentation, communication, discourse studies, political science, psychology, digital studies, mass media, and journalism.

Organizational Crisis Communication
Organizational Crisis Communication

Author: Finn Frandsen

Publisher: SAGE

Published: 2016-10-19

Total Pages: 281

ISBN-13: 1473933919

DOWNLOAD EBOOK

When a crisis breaks out, it’s not always just the organization that reacts - the news media, customers, employees, trade associations, politicians, activist groups, and PR experts may also respond. This book offers a new and original perspective on crisis communication based on the theory of the Rhetorical Arena and the so-called multivocal approach. According to this approach, we gain a more dynamic and complex understanding of organizational crises if we focus not only on the communication produced by the organization but also take into account the many other voices who start communicating when a crisis breaks out. It provides: An in-depth overview of the five key dimensions of organizational crises, crisis management and crisis communication A comprehensive introduction to the theory of the Rhetorical Arena and the multivocal approach to crisis communication, including some of the most important voices inside the arena A series of important international case studies and case examples in each chapter. Suitable for students studying crisis communication modules on corporate communication, public relations, and management and organization studies courses.

Tourism Through Troubled Times
Tourism Through Troubled Times

Author: Maximiliano E. Korstanje

Publisher: Emerald Group Publishing

Published: 2022-09-23

Total Pages: 209

ISBN-13: 1803823135

DOWNLOAD EBOOK

Tourism Through Troubled Times is an illuminating read for all scholars of Tourism Studies, Hospitality Management, and the Sociology of Tourism, as well as practitioners and managers within the hospitality sector, and gives clear insights into the industry’s next steps forward.

Denial
Denial

Author: Jared Del Rosso

Publisher: NYU Press

Published: 2024-05-14

Total Pages: 311

ISBN-13: 1479847887

DOWNLOAD EBOOK

"In this new book, Jared Del Rosso argues that to understand contemporary social problems we need to become aware of the strategies that people use to deny the existence of those very problems. Drawing on research in sociology, criminology, psychology, and communication studies, Del Rosso develops a new vocabulary for describing denial and its consequences. With examples from everyday observations, current events, and social scientific research, Del Rosso also reveals just how widespread and varied the uses of denial are. Some uses of denial can help people repair their interactions and relationships with others. But most uses of it allows problems to fester, unrecognized. We need, Del Rosso concludes, forms of acknowledgement to surface long-denied problems. But more than that, we need collective forms of action to remedy the harms that those problems and our denial of them have done"--

Apologies and Moral Repair
Apologies and Moral Repair

Author: Andrew I. Cohen

Publisher: Routledge

Published: 2020-05-10

Total Pages: 203

ISBN-13: 1000077233

DOWNLOAD EBOOK

This book argues that justice often governs apologies. Drawing on examples from literature, politics, and current events, Cohen presents a theory of apology as corrective offers. Many leading accounts of apology say much about what apologies do and why they are important. They stop short of exploring whether and how justice governs apologies. Cohen argues that corrective justice may require apologies as offers of reparation. Individuals, corporations, and states may then have rights or duties regarding apology. Exercising rights to apology or fulfilling duties to provide them are ways of holding one another mutually accountable. By casting rights and duties of apology as justifiable to free and equal persons, the book advances conversations about how liberalism may respond to historic injustice. Apologies and Moral Repair will be of interest to scholars and advanced students in ethics, political philosophy, and social philosophy.

Skilled Interpersonal Communication
Skilled Interpersonal Communication

Author: Owen Hargie

Publisher: Taylor & Francis

Published: 2021-11-29

Total Pages: 679

ISBN-13: 100047464X

DOWNLOAD EBOOK

Established as the foremost textbook on communication, the seventh edition of Owen Hargie’s Skilled Interpersonal Communication is thoroughly revised and updated with the latest research findings, theoretical developments and applications. The contribution of skilled interpersonal communication to success in both personal and professional contexts is now widely recognised and extensively researched. People have a deep-seated and universal need to interact with others, and the greater their communicative ability the more satisfying and rewarding will be their lives. The main focus of this book is on the identification, analysis and evaluation of the core skills needed in these interactions. The first two chapters provide details of the nature of interpersonal communication and socially skilled performance, respectively, with a review of the main theoretical perspectives pertaining to each. The book then offers detailed accounts of the fourteen main skill areas: nonverbal communication, reinforcement, questioning, reflecting, listening, explaining, self-disclosure, set induction, closure, assertiveness, influencing, negotiating and interacting in and leading group discussions. The book concludes with a discussion on the ethical issues in interpersonal communication. This new edition also features an extended section on groupthink and analyses the impact of the coronavirus pandemic on aspects such as greeting patterns and the effectiveness of Project Fear by the UK government to secure citizen compliance. Written by one of the foremost international experts in the field, this is essential reading for students of interpersonal communication in general and to qualified personnel and trainees in many fields.

Routledge Handbook of Character Assassination and Reputation Management
Routledge Handbook of Character Assassination and Reputation Management

Author: Sergei A. Samoilenko

Publisher: Routledge

Published: 2019-12-05

Total Pages: 512

ISBN-13: 135136832X

DOWNLOAD EBOOK

In modern politics as well as in historical times, character attacks abound. Words and images, like symbolic and psychological weapons, have sullied or destroyed numerous reputations. People mobilize significant material and psychological resources to defend themselves against such attacks. How does character assassination "work," and when does it not? Why do many targets fall so easily when they are under character attack? How can one prevent attacks and defend against them? The Routledge Handbook of Character Assassination and Reputation Management offers the first comprehensive examination of character assassination. Moving beyond studying corporate reputation management and how public figures enact and maintain their reputation, this lively volume offers a framework and cases to help understand, critically analyze, and effectively defend against such attacks. Written by an international and interdisciplinary team of experts, the book begins with a theoretical introduction and extensive description of the "five pillars" of character assassination: (1) the attacker, (2) the target, (3) the media, (4) the public, and (5) the context. The remaining chapters present engaging case studies suitable for class discussion. These include: Roman emperors; Reformation propaganda; the Founding Fathers; defamation in US politics; women politicians; autocratic regimes; European leaders; celebrities; nations; Internet campaigns. This handbook will prove invaluable to undergraduate and postgraduate students in communication, political science, history, sociology, and psychology departments. It will also help researchers become independent, critical, and informed thinkers capable of avoiding the pressure and manipulations of the media.