IT Service Management: ISO/IEC 20000 1:2018 - Introduction and Implementation Guide - Second edition
IT Service Management: ISO/IEC 20000 1:2018 - Introduction and Implementation Guide - Second edition

Author: Dolf van der Haven

Publisher: Van Haren

Published: 2020-10-26

Total Pages: 81

ISBN-13: 9401807027

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The revised standard for Service Management, ISO/IEC 20000-1: 2018 is the third version of the international standard for service management, replacing the 2011 edition. It provides requirements for the planning, design, transition, delivery and improvement of a Service Management System, which is the coordinated set of policies, processes, organisational structure and people to manage services. This book introduces the ISO/IEC 20000-1 standard as well as providing extensive practical advice on implementing an SMS that conforms to the requirements. It does so by referring to the ISO/IEC 20000-1:2018 documentation toolkit, which is separately available and contains dozens of templates that allow you to provide the documented evidence necessary.

Implementing ISO/IEC 20000 Certification: The Roadmap
Implementing ISO/IEC 20000 Certification: The Roadmap

Author: itSMF International

Publisher: Van Haren

Published: 2008-03-03

Total Pages: 213

ISBN-13: 9401801347

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ISO/IEC 20000 is the corporate standard for achieving quality within IT Service Management. As individuals achieve success in Service Management frameworks such as ITIL®, many organizations have identified the benefits of making the jump to full corporate accreditation. But, having made the decision to invest in this standard, what is the best way to implement adoption in an efficient and successful way? This thorough, practical guide has been put together by real experts with real experience of how ISO/IEC 20000 works in the workplace and in the real world. Part A of this title covers the step by step description of the ISO 20000 implementation process. Part B contains real case studies from organizations who have successfully achieved ISO/IEC accreditation. This Official itSMF guide is unique in that it not only describes the implementation process. It also suggests solutions to common problems and set-backs. An understanding of the many business pressures means that practical guidance on the business case, measuring success (or not), or the need for quick wins are all included in this book, making it an invaluable companion for all those working on an implementation project. A sister guide to the hugely successful Official itSMF Introduction to ISO/IEC 20000 book, readers will find that this book becomes a key asset in delivering a practical, down to earth implementation program. Foreword by John Stewart of OGC.

ISO/IEC 20000: Pocket Guide
ISO/IEC 20000: Pocket Guide

Author: Marianne Nugteren

Publisher: Van Haren

Published: 1970-01-01

Total Pages: 81

ISBN-13: 9401801193

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Note: This book is available in several languages: Italian, German, Spanish.L obiettivo di questa pubblicazione è di fornire un documento di facile lettura che spieghi la natura, il contenuto e lo scopo dello standard ISO/IEC 20000. Ciò dovrebbe portare velocemente la ISO/IEC 20000 alla portata di una ampia audience internazionale, attraverso una facile ed accessibile pocket guide:Per promuovere la consapevolezza e l accettabilità della ISO/IEC 20000 quale un valido standard per le organizzazioni di servizi ITPer supportare la formazione e la certificazione ISO/IEC 20000Per dare ai professionisti un rapido riferimento ai contenuti principali della ISO/IEC 20000''ISO/IEC 20000, pocket guide si rivolge ad un ampio insieme di professionisti, trainer e studenti, che lavorano sia nell IT sia in altri ambienti, a partire dagli esperti nella fornitura di servizi (IT), fino a coloro che desiderano trovare una metodologia valida per affrontare le criticità del miglioramento della qualità.L organizzazione internazionale ITSMF, attraverso l impegno del suo International Publications ESC (IPESC), ha concesso la sua approvazione a questa pocket guide quale parte di una comune libreria globale a supporto di uno standard uniforme della conoscenza ITSM e delle best practice.

ISO/IEC 20000:2011 - A Pocket Guide
ISO/IEC 20000:2011 - A Pocket Guide

Author: Mart Rovers

Publisher: Van Haren

Published: 2020-06-10

Total Pages: 177

ISBN-13: 940180057X

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This Pocket Guide provides a concise explanation of the nature, content and aim of ISO/IEC 20000-1: 2011 and a short summary of ISO/IEC 20000-2:2012. It brings ISO/IEC20000 Part 1 and Part 2 within reach of a vast international audience by providing the key elements of this important standard in a short, easy to read format: it promote the awareness and the acceptability of ISO/IEC 20000 Part 1 and Part 2 as a valid standard for IT Services organizations; it supports ISO/IEC 20000 training and certification and it is a quick reference for practitioners to the core content of ISO/IEC 20000.

ISO/IEC 20000-1:2011 - A Pocket Guide
ISO/IEC 20000-1:2011 - A Pocket Guide

Author: Mart Rovers

Publisher: Van Haren

Published: 2020-06-11

Total Pages: 161

ISBN-13: 9087539312

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This Pocket Guide provides a concise explanation of the nature, content and aim of ISO/IEC 20000-1: 2011. It brings ISO/IEC 20000-1: 2011within reach of a vast international audience by providing the key elements of this important standard in a short, easy to read Pocket Guide: - it promote the awareness and the acceptability of ISO/IEC 20000-1: 2011as a valid standard for IT Services organisations; - it supports ISO/IEC 20000-1: 2011training and certification; - it is a quick reference to the core content of ISO/IEC 20000-1: 2011, for practitioners. ISO/IEC 20000-1: 2011: A Pocket Guide is ideal for a broad range of practitioners, trainers and students, who work in IT as well as in other environments, ranging from experienced experts in (IT) service organisations, to those who are looking for a suitable approach to quality improvement issues.

It Service Management: Iso/Iec 20000-1:2018 - Introduction and Implementation Guide
It Service Management: Iso/Iec 20000-1:2018 - Introduction and Implementation Guide

Author: Van Haren Publishing

Publisher:

Published: 2020-10-26

Total Pages: 75

ISBN-13: 9789401807012

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'The revised standard for Service Management, ISO/IEC 20000-1: 2018 is the third version of the international standard for service management, replacing the 2011 edition. It provides requirements for the planning, design, transition, delivery and improvement of a Service Management System, which is the coordinated set of policies, processes, organisational structure and people to manage services. This book introduces the ISO/IEC 20000-1 standard as well as providing extensive practical advice on implementing an SMS that conforms to the requirements. It does so by referring to the ISO/IEC 20000-1:2018 documentation toolkit, which is separately available and contains dozens of templates that allow you to provide the documented evidence necessary.

ISO/IEC 20000
ISO/IEC 20000

Author: Van Haren Publishing

Publisher: Van Haren Pub

Published: 2006-04-15

Total Pages: 70

ISBN-13: 9789077212790

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This pocket guide summarises the key principles and standards of ISO/IEC 20000 on best practice in IT service management (which was derived from the British Standard BS 15000). It is aimed at a broad range of practitioners, trainers and students who work in the IT sector as well as in other environments. Sections cover: background information to the standard; core and supporting material; overall management issues including planning and implementation; the self-assessment workbook; and information on service delivery, relationship, resolution, control and release processes.