Stolen Things
Stolen Things

Author: R. H. Herron

Publisher: Penguin

Published: 2020-08-11

Total Pages: 370

ISBN-13: 1524744921

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With one call, her daughter’s life is on the line. Laurie Ahmadi has worked as a 911 police dispatcher in her quiet Northern California town for almost two decades, but nothing in her nearly twenty years of experience could prepare her for the worst call of her career—her teenage daughter, Jojo, is on the other end of the line. She is drugged, disoriented, and in pain, and even though the whole police department springs into action, there is nothing Laurie can do to help. Jojo, who has been sexually assaulted, doesn’t remember how she ended up at the home of Kevin Leeds, a pro football player famous for his work with the Citizens Against Police Brutality movement, though she insists he would never hurt her. And she has no idea where her best friend, Harper, who was with her earlier in the evening, could be. As Jojo and Laurie begin digging into Harper’s private messages on social media to look for clues to her whereabouts, they uncover a conspiracy far bigger than they ever could have imagined. With Kevin’s freedom on the line and the chances of finding Harper unharmed slipping away, Laurie and Jojo begin to realize that they can’t trust anyone to find Harper except themselves, not even the police department they’ve long considered family . . . and time is running out.

Nothing Good Happens After Midnight
Nothing Good Happens After Midnight

Author: Phillip Tomasso

Publisher: Next Chapter

Published: 2022-11-01

Total Pages: 218

ISBN-13:

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After two decades in the corporate world, author Phillip Tomasso found himself tossed into the realm of public safety. He went from handling legal employment issues to working for a busy 911 Center. In this collection, Tomasso shares impactful stories from thirteen years of dispatching on the overnight shift. The work is salted and peppered with funny, heartbreaking, quirky and bizarre renditions of actual 911 calls, interactions of dispatchers between calls, as well as life and the attempt to find and sustain balance outside of a 911 Center.

The Dispatcher
The Dispatcher

Author: Ryan David Jahn

Publisher: Penguin

Published: 2011-12-27

Total Pages: 249

ISBN-13: 1101559314

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From the author of the award-winning debut crime novel Good Neighbors-a white-knuckle thriller about the lengths a man will go to for his daughter. The phone rings. It's your daughter. She's been dead for four months. So begins East Texas police dispatcher Ian Hunt's fight to get his daughter back. The call is cut off by the man who snatched her from her bedroom seven years ago, and a basic description of the kidnapper is all Ian has to go on. What follows is a bullet-strewn cross-country chase from Texas to California along Interstate 10- a wild ride in a 1965 Mustang that passes through the outlaw territory of No Country for Old Men and is shot through with moments of macabre violence that call to mind the novels of Thomas Harris.

Names Were Changed to Protect the Innocent
Names Were Changed to Protect the Innocent

Author: Joseph L. Swick

Publisher: Xlibris Corporation

Published: 2010-04-23

Total Pages: 245

ISBN-13: 1450061834

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The stories you are about to read are true, and all the names were changed to protect the innocent. These are true stories from a police dispatcher, stories about handcuffs and headboards, and some of the dumbest criminals, and how one police dispatcher made a transition from the old school way of doing things to the new, and after twenty-six years of experience, I share some of the most memorable stories. Joseph L. Swick

Master the Public Safety Dispatcher/911 Operator, 4th edition
Master the Public Safety Dispatcher/911 Operator, 4th edition

Author: Peterson's

Publisher: Peterson's

Published: 2015-09-08

Total Pages: 331

ISBN-13: 0768940621

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Master the Public Safety Dispatcher/911 Operator Exam provides everything you need to succeed on the exam, including two full-length practice tests, thorough review of every question type on the exam, proven test-taking strategies to help you score higher, and comprehensive information for beginning and advanced-level emergency personnel. Also, expert tips on how to best analyze job announcements and interviewing successfully are included to give you an edge over the competition.

Answering 911
Answering 911

Author: Caroline Burau

Publisher: Minnesota Historical Society

Published: 2007-09

Total Pages: 220

ISBN-13: 9780873516020

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"At a pace matching the flashing lights on a 911 console, Caroline Burau puts us in the hot seat and shows us the madness, the sadness, and the gallows humor of a profession that serves and protects in ways we never dream. And by telling us what goes on when the microphone is silent, she has taken the voice on the radio and given it heart." Michael Perry, author of Population 485 and Truck: A Love Story "A witty, gritty look at life on the receiving end of our cries for help." Reader's Digest (Editor's Choice) You answer a call from a fourteen-year-old boy asking for someone to arrest his mother, who is smoking crack in their bathroom. You talk with him until the cops arrive, making sure there are no weapons around and learning that his favorite subject in school is lunch. Five minutes later, you have to deal with someone complaining about his neighbor's clarinet practice. What is it like to be on the receiving end of desperate calls for help . . . every day? Caroline Burau, a former newspaper reporter and nursing student who couldn't stand the sight of blood, takes a job as an emergency dispatcher because she likes helping people. But on-the-job training at the comm center proves to be more than she bargained for. As she adjusts to a daily life of catastrophe and comedy, domestics and drunks, cops and robbers, junk food and sarcasm, lost cats and suicides, she discovers that crisis can become routine, that coworkers can be mean--that she must continue to care and, at times, learn how to let go. "The day may come when I have to dial 911. I hope to God that the person who answers is Caroline Burau or someone like her. Funny, honest, and elegantly simple, this book left me with a sense of grace and hope."--Alison McGhee, author of Shadow Baby, Rainlight, Was It Beautiful? and Falling Boy Caroline Burau is a 911 dispatch operator for the police and fire departments in White Bear Lake, Minnesota.

The Resilient 911 Professional
The Resilient 911 Professional

Author: Jim Marshall

Publisher: Createspace Independent Publishing Platform

Published: 2018-04-20

Total Pages: 414

ISBN-13: 9781546435273

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9-1-1 telecommunicators are heavily exposed to traumatic stressors in the line of duty as our nation's Very First Responders. They struggle with PTSD at a rate believed to be four to five times higher than the general public. These 9-1-1 Professionals and their leaders must be equipped to protect their own well-being, and to safeguard the performance of our 9-1-1 centers facing an ever more demanding future. The 911 Training Institute is proud to announce the release of a book that will finally meet this need: The Resilient 9-1-1 Professional: A Comprehensive Guide to Surviving & Thriving Together in the 9-1-1 Center. This volume, edited by Jim Marshall and Tracey Laorenza, brings together an unprecedented group including 9-1-1 frontliners, their managers, joined by subject matter experts in public-safety, mental health and public administration. Together they deliver powerful stories and fascinating science revealing the health risks faced by "9-1-1Pros" and a full spectrum of solutions to manage these risks and optimize the personal and organizational well-being in our 9-1-1 centers. This book stands alone in the 9-1-1 industry and serves as essential training for all front-line dispatchers, supervisors, and managers/directors. It is also imperative reading for all those who influence and benefit from 9-1-1 emergency services: field responders, government officials, mental health professionals; all organizations that aid public-safety agencies; and, all those family and friends who love a dispatcher. Dispatchers face very high stakes every day. Our investment as a nation of 9-1-1 stakeholders in supporting and empowering them must be equally as high.

Cop in the Hood
Cop in the Hood

Author: Peter Moskos

Publisher: Princeton University Press

Published: 2009-08-03

Total Pages: 274

ISBN-13: 1400832268

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When Harvard-trained sociologist Peter Moskos left the classroom to become a cop in Baltimore's Eastern District, he was thrust deep into police culture and the ways of the street--the nerve-rattling patrols, the thriving drug corners, and a world of poverty and violence that outsiders never see. In Cop in the Hood, Moskos reveals the truths he learned on the midnight shift. Through Moskos's eyes, we see police academy graduates unprepared for the realities of the street, success measured by number of arrests, and the ultimate failure of the war on drugs. In addition to telling an explosive insider's story of what it is really like to be a police officer, he makes a passionate argument for drug legalization as the only realistic way to end drug violence--and let cops once again protect and serve. In a new afterword, Moskos describes the many benefits of foot patrol--or, as he calls it, "policing green."