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Author: Terry Gillen
Publisher: Human Resource Development
Published: 1993
Total Pages: 521
ISBN-13: 0874252261
DOWNLOAD EBOOK20 fully reproducible, training workshops in this volume are ideal for customer service managers, supervisors, coaches and self-directed customer service teams that must set service policies, measure effectiveness and identify where service improvement is needed.
Author: Kimberly Devlin
Publisher: Association for Talent Development
Published: 2015-08-17
Total Pages: 266
ISBN-13: 1607284359
DOWNLOAD EBOOKEffective customer service training covers more than niceties. Organizational profitability is threatened when staff are unable to manage customer needs. Yet it takes more than soft skills training to turn these situations around. A great customer service training covers essential behaviors, service strategies, and service systems that together ensure an exceptional customer experience. Training authority Kimberly Devlin presents two-day, one-day, and half-day workshops that support trainees in any industry and environment, not just the call center. Each workshop introduces techniques for managing challenging customers and situations and also offers opportunities to apply new skills to service interactions. Free tools and customization options The free, ready-to-use workshop materials (PDF) that accompany this book include downloadable presentation materials, agendas, handouts, assessments, and tools. All workshop program materials, including MS Office PowerPoint presentations and MS Word handouts, may be customized for an additional licensing fee. Browse the licensing options in the Custom Material License pricing menu. About the series The ATD Workshop Series is written for trainers by trainers, because no one knows workshops as well as the practitioners who have done it all. Each publication weaves in today's technology and accessibility considerations and provides a wealth of new content that can be used to create a training experience like no other. The series also includes Communication Skills Training, Leadership Training, Coaching Training, and New Supervisor Training.
Author: Terry Gillen
Publisher:
Published: 1990
Total Pages: 300
ISBN-13: 9780566072932
DOWNLOAD EBOOKAuthor: Terry Gillen
Publisher: Gower Publishing Company, Limited
Published: 1991*
Total Pages: 416
ISBN-13: 9781859040133
DOWNLOAD EBOOKAuthor: Customer Service Training Institute
Publisher:
Published: 2013-08-14
Total Pages: 766
ISBN-13: 9781492155577
DOWNLOAD EBOOKIf you want a complete course in Customer Service Training complete with a Certificate of Completion then you can stop looking!This course includes 6 of our best selling Customer Service Training manuals covering both basic and advanced customer service skills. This is over 750 pages or pure content!These skills will enable you to provide the very best customer service experience for every customer, every time. No more angry customers due to simple and common mistakes!No more customers leaving your business to go to your competition!Customer Service Skills, also called "Soft Skills" are among the highest in demand skills according to Human Resource professionals and Employment Recruiters. Those who possess these skills are among the most productive and the most sought after people for new jobs and promotions!Show your customers that you care about them by proudly displaying your full color, suitable for framing personalized Certificate of Completion. Hang it on your office wall, display it behind the counter in your showroom, or even place it in your portfolio along with your resume to show everyone that you possess important and high demand skills!This course was written and designed by The Customer Service Training Institute using their 20+ years of experience to provide one of the most comprehensive and effective courses available today.Based on their "Self-Paced Training" model, you train at your own spped and on your own schedule to help insure that everyone gets the most from their materials and that no one gets lost or left behind. When it comes to quality and cost effective Customer Service Training, you will be hard pressed to find a better value!After reading the materials simply take a short test and submit it to us using the directions provided. Upon passing the test you will receive your full color Certificate of Completion! (Certificate carries no degree or CEU credits. It is strictly a Certificate of Completion only.)Why not put their 20+ years of Customer Service Training experience to work for you and proudly display your Customer Service Training Certificate and show your customers that you care so much that you dedicated your time and resources to make sure you were able to provide with the best experience possible!Graduates of the Certificate Program also qualify for other FREE materials as well as discounts on future products and more!
Author: Don R. Crawley
Publisher: Soundtraining Net
Published: 2011-05-05
Total Pages: 164
ISBN-13: 9780983660705
DOWNLOAD EBOOKNote: There is a newer version of this book available. Please look up ISBN 978-0983660736. A real-world, plain-language how-to guide for delivering amazing customer service to end-users. Now in its second edition, The Compassionate Geek was written by tech people for tech people. There are no frills, just best practices and ideas that actually work! Filled with practical tips, best practices, and real-world techniques, The Compassionate Geek is a quick read with equally fast results. Here's what you'll find: Best practices for communicating with email, including examples The four intrinsic qualities of great service providers Best practices for communicating using chat and texting Ten tips for being a good listener Two practical ways to keep your emotions in check A flow chart for handling user calls What to do when the user is wrong How to work with the different generations in the workplace All of the information is presented in a straightforward style that you can understand and use right away. There's nothing "foo-foo," just down-to-earth tips and best practices learned from years of working with IT pros and end-users.
Author: Maxine Kamin
Publisher: Routledge
Published: 2006
Total Pages: 226
ISBN-13: 0750663634
DOWNLOAD EBOOKA practical, hands-on road map to help the reader quickly develop training in customer service. It offers all the exercises, handouts, assessments, structured experiences and ready-to-use presentations needed to develop effective training sessions.
Author: Wendy Carter
Publisher: McGraw-Hill Trade
Published: 1994-01-01
Total Pages: 121
ISBN-13: 9780070111974
DOWNLOAD EBOOKTrain employees to deliver top-notch customer service--in just a day. Here's the easy, affordable way to spread strong customer service and support techniques throughout your organization. The McGraw-Hill One-Day Workshop in Customer Service, by Wendy Carter, gives you a total solution for training unlimited groups of 6 to 20 employees to adopt take-charge customer-first strategies for internal and external customer alike. Whether you're an experienced trainer or a virtual novice, this all-in-one course packs the step-by-step scripts, handouts, slides, and other materials you need to show employees how to know their customers, define and deliver quality, become active listeners, plan ahead, and more.
Author: Terry Gillen
Publisher: Gower Publishing Company, Limited
Published: 2002
Total Pages: 0
ISBN-13: 9780566083990
DOWNLOAD EBOOKA revised edition of the original (and most successful) of our loose-leaf collections on customer care. T
Author: Dan Adams
Publisher: Aim Press
Published: 2008
Total Pages: 0
ISBN-13: 9780980112344
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