A Quick Guide to Reaching Struggling Writers, K-5
A Quick Guide to Reaching Struggling Writers, K-5

Author: Maria Colleen Cruz

Publisher: Firsthand

Published: 2008

Total Pages: 0

ISBN-13: 9780325025957

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In A Quick Guide to Reaching Struggling Writers Colleen Cruz shows how to stop struggling with writers who struggle. You'll find effective support for students who say: I'm not a good writer; My hand hurts; I don't know how to spell; I don't have anything to write about; I never get to write anything I want to write; I'm done. A Quick Guide to Reaching Struggling Writers is part of the Workshop Help Desk series. About the Workshop Help Desk series The Workshop Help Desk series is designed for teachers who believe in workshop teaching and who have already rolled up their sleeves enough to have encountered the predictable challenges. If you've struggled to get around quickly enough to help all your writers, if you've wondered how to tweak your teaching to make it more effective and lasting, if you've needed to adapt your teaching for English learners, if you've struggled to teach grammar or nonfiction writing or test prep...if you've faced these and other specific, pressing challenges, then this series is for you. Provided in a compact 5" x 7" format, the Workshop Help Desk series offers pocket-sized professional development. For a comprehensive overview of the Units of Study in Opinion/Argument, Information, and Narrative series, including sample minilessons, sample videos, videos, frequently asked questions and more, visit UnitsofStudy.com.

A Quick Guide to Reviving Disengaged Writers, 5-8
A Quick Guide to Reviving Disengaged Writers, 5-8

Author: Christopher Lehman

Publisher: Firsthand Books

Published: 2011

Total Pages: 0

ISBN-13: 9780325042800

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Middle schoolers can be the masters of disengagement. Recognizing that all students, adept and struggling writers alike, lose steam at times and need a revitalizing jump start, Christopher Lehman offers effective, developmentally-appropriate fixes for addressing situations that frequently sidetrack or distract adolescent writers. Organized as a practical on-the-go teaching reference, the first four chapters offer strategies for counteracting commonplace situations that can regularly spring up and disengage middle school writers such as: writers who seem to have an almost "allergic" reaction to the writing process writers who "cannot possibly find anything to write about" writers who "talk, talk, talk the writing time away" writers who need constant approval before moving on. The final chapter offers an inquiry-based study guide that supports teachers in collaborating on and customizing strategies for reviving the disengaged writers in their learning communities. A Quick Guide to Reviving Disengaged Writers is part of the Workshop Help Desk series. About the Workshop Help Desk series The Workshop Help Desk series is designed for teachers who believe in workshop teaching and who have already rolled up their sleeves enough to have encountered the predictable challenges. If you've struggled to get around quickly enough to help all your students, if you've wondered how to tweak your teaching to make it more effective and lasting, if you've needed to adapt your teaching for English learners, if you've struggled to teach grammar or nonfiction writing or test prep...if you've faced these and other specific, pressing challenges, then this series is for you. Provided in a compact 5" x 7" format, the Workshop Help Desk series offers pocket-sized professional development. For a comprehensive overview of the Units of Study in Opinion/Argument, Information, and Narrative series, including sample minilessons, sample videos, videos, frequently asked questions and more, visit UnitsofStudy.com.

Running an Effective Help Desk
Running an Effective Help Desk

Author: Barbara Czegel

Publisher: Wiley

Published: 1998-03-27

Total Pages: 394

ISBN-13: 9780471248163

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Helpdesk Management in Ihrer Firma - im Zeitalter der Intranets noch telefonbasiert? Wie Sie auf dem Gebiet der technischen Unterstützung der Angestellten auf die enormen Ressourcen des Web zurückgreifen können, zeigt Ihnen die Autorin dieses jetzt umfassend aktualisierten Klassikers. Mit vielen anwendungsbereiten Word- und HTML-Templates. (04/98)

Facilitation Made Easy
Facilitation Made Easy

Author: Esther Cameron

Publisher: Kogan Page Publishers

Published: 2005-09-03

Total Pages: 177

ISBN-13: 0749446722

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The facilitator's task of opening up discussion, getting ideas into the open and setting broad future direction is essential if a group is to reach consensus on a particular outcome and it is now one of the key techniques used in meetings and workshops. Facilitation Made Easy provides a practical introduction to the essential skills needed and will help readers develop a facilitation style that is unbiased and enables control without being overpowering. With detailed examples, proven tips for success, checklists and a self assessment guide to help readers test their own personal approach to facilitation, the book will help readers to: Understand the facilitator's role Develop the ideal structure for workshops and meetings Control agendas and help to focus the outcome of meetings Deal with difficulties. This third edition also includes a new chapter on facilitating virtual meetings, explaining the mechanics of virtual teams, the pros and cons of virtual meetings, use of technology and tips on setting up, facilitating and participating in virtual meetings

Call Center Operation
Call Center Operation

Author: Duane Sharp

Publisher: Elsevier

Published: 2003-05-14

Total Pages: 320

ISBN-13: 0080490611

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Every customer-facing corporation has at least one call center. In the United States, call centers handle a billion calls per year. Call Center Operation gives you complete coverage of the critical issues involved in the design, implementation, organization, and management of a customer call center. Sharp provides information on advanced technology tools for workforce management, workshop examples for training call center staff, and an analysis of the significance of the call center to overall corporate customer relationship strategies. A special feature of the book is its focus on call center case studies, describing a number of successful call center strategies and best practices, selected from various business sectors - financial, retail, healthcare, travel, technology, and others. These case studies provide useful guidelines based on successful corporate call centers that will guide you in establishing and maintaining the most effective call center operation for your enterprise. · Presents key concepts and techniques, including a formal development process, in a real-world context · Provides extensive management guidelines · Stresses the importance of staff selection and training

Help Desk Practitioner's Handbook
Help Desk Practitioner's Handbook

Author: Barbara Czegel

Publisher: John Wiley & Sons

Published: 2015-05-21

Total Pages: 414

ISBN-13: 1119177782

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Your complete guide to surviving and thriving as a Help Desk practitioner Help Desk Practitioner's Handbook The only book to address the unique concerns of the huge and growing number of Help Desk analysts, this is your complete guide to becoming a more effective communicator and problem-solver and deriving greater satisfaction from your job. Barbara Czegel, North America's most well-known expert on Help Desk support services and training, uses dozens of fascinating scenarios and real-world examples to illustrate the right (and wrong) ways to handle virtually every situation you can encounter. She arms you with an arsenal of proven tools of the trade, including: * Eleven effective listening habits that improve your ability to solve problems * Techniques for increasing the speed and accuracy of problem resolution * Early warning systems and layered strategies for problem control * Tools for reducing calls and eliminating problems before they occur * A simple, step-by-step process for doing cost justifications * Methods for turning Help Desk interactions into marketing opportunities Visit our Web site at www.wiley.com/compbooks/

Introduction to Help Desk Concepts and Skills
Introduction to Help Desk Concepts and Skills

Author: Susan Sanderson

Publisher: McGraw-Hill/Irwin

Published: 2003-09-17

Total Pages: 0

ISBN-13: 9780078216770

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This textbook is intended for students studying for AS degrees in computer information systems or information technology, or for secondary programs teaching vocational/technical programs, with varying degrees of computer knowledge who are training for jobs in desktop support and help desks.

Help Desk Management: How to run a computer user support Service Desk effectively
Help Desk Management: How to run a computer user support Service Desk effectively

Author: Wayne Schlicht

Publisher: Build a Help Desk Consulting LLC

Published: 2019-09-29

Total Pages: 330

ISBN-13: 1696388414

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Do you want your Help Desk to maximize customer satisfaction, quality and first contact resolution? Or just make sure your IT management processes are repeatable? Does it seem your computer user support can be ad hoc at times? Are you always running around putting out fires? In this book you will learn powerful industry standard best practices that can be used to mature your IT Service Management processes, practices and procedures today! What makes this book different? Instead of just providing you a lot of technical information, I empower you with a step by step approach to mature your Help Desk. Each chapter includes straight forward processes that are easy to understand. Once you completely understand the process, chapters are concluded with a quick start implementation worksheet to put your new process into action. This format will allow you to rapidly transform your people, processes, and technology into a customer-focused center of excellence today! You can never underestimate the power of industry standard best practices. The recommendations shared in Help Desk Management are based on real-life experiences building successful customer-focused teams. Through trial and error, I am sharing what worked for my teams at small, medium, and Fortune 500 sized companies. Look no further. I will help you succeed. This information is designed to improve your management skills, your team engagement, and set you on a successful path to building a truly great team. What actionable and realistic end user support processes will you learn? How to justify funding for improvement projects. Creating an inspiring mission statement. Designing an employee performance management plan that works. Building an effective employee training and development program. Implementing a call and ticket quality assurance audit program that empowers the manager. Driving up the First Contact Resolution (FCR) percentage. Reducing cost per ticket costs by moving work from system engineers to the Help Desk. Marketing the Help Desk for company wide recognition. Implementing ITIL incident, problem, change, knowledge and event management. Do not hesitate to pick up your copy today